Need to put $20 on account NOT WORKING

[Drew10]

I have been without a phone for a few days as I put $10 on and nothing happened so now I am trying to apply $20 and won't work.   I have the same SIM and phone number please help

[hTideGnow]

hi @Drew10 

PM payment system is glitchy sometimes

if you can wait, then  wait a day or even longer before you try again.  When you try, try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled) 

but if your plan has already expired or you need to pay it very soon, then buy a voucher from Shoppers drug mart or gas stations and then load the voucher using *611 or My Account