[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Esim not working, cannot login without text/voice message verification
I subscribed a new account, and public mobile esim doesnt seem to be installed properly. I tried logging into my account but it won't let me (requires verification via email - which i did, and verification via text or voice message - which i cannot r...
Resolved! Esim and points.
How can I use my points to buy an esim. My Sim card was stolen out of my phone.
Subscription Change Issue
Im hoping someone can help me with a subscription change issue, as the screenshot below says I'm subscribed to the 100gb plan but on my app and desktop it says I'm still on the 30gb plan, even though it says the 100gb plan has been active since July ...
Sim shows no services
My sim suddenly shows no services. Tried to manually select the carrier but did not work
PUK number
I am locked out of my sim. It asks me for PUK number. any help?
ESIM activation failing overe and over
Esim won't install. I have secure internet connection and have installed esim in before. continues to fail. Not present in sim settings either and don't have a QR code
I’ve been spoofed I think.
My mom received a text message from me saying I broke my phone and here’s my new number… I believe ive been spoofed. How can I freeze my SIM and get a new one. Will I need a new phone number?
Re: Wipe my phone, possible to reinstall the esim card?
Maybe you guys didnt understand the question much, but here more clarify, he and I we both reset the phone, now we can't use esim because its deleted and the app also deleted so now the question is how you access the app first to buy esim? Thank you
Credit card problems
I am trying to set up an account for my business the account name is different then the credit card name. How do I purchase a plan? I also can't seem to go back and change the name
refer a friend
My brother just signed up with PM and forgot to use my referral #. Is there a way to enter it after the fact?
Service Problem in Saint John NB
Hi, my husband and I live uptown Saint John, NB. and for about the last week the service has been almost nothing. I don’t know what has happened and I know it’s not my phone because it affects us both. Texts won’t go through, calls take a while to co...
Terrible Experience as a Potential New Customer with Public Mobile
duplicate thread/duplicated content
Locked sim card
How do i get a PUK to unlock sim cars?
Monthly voucher vs 911 Tax HELP
Been a monthly voucher user for years. Now I have balance of like 13 bucks and it can no longer grow as it once did ok fine. So it sits there at 13 bucks...so be it...so every month I buy a 25 voucher enter all good. Now from what I have learned rath...
Resolved! network issue
I ported my Phone number last night, and im still in sos mode only.
New Sim Card
I am newly subscribed on July 9 and purchased a physical sim card on the same day. I was advised that the sim card will be arrived in 7-10 working day on an estimated date July 19. However, it hasn't arrived as of today (July 25).Could you please t...
Account not updating
My account shows that the last time payment was made was May 15 even though I was billed on June 14 and July 14. Hence, my public points have not increased. What is going on? The only change I’ve made in the last two months is opt for the 500MB da...
Spoofed number
Hi, keep on getting calls and texts rrom people arguing I called them. People I call don’t pick up since my number appears as suspected spam. What can I do? HELP!
Service issues out of canada
Hi, I have subscribed and set up E sim yesterday from India.I need to start receiving calls and messages from canada.but I didn't even receive any notification or OTP. If I need to any add ons then how can get it active.
Callers saying my number is out of servide
I have had public mobile now for a while and have had no issues up until this moment. I ported my number successfully from Bell and service was great. Now callers get a not in service message, however they can text me and I can text them. What is goi...
Resolved! How to use roaming services in Philippines and do I pay or included it to my plan?
Hi, I will go home to Philippines for emergency purposes my mother is not good condition. I want to know if I can use my public mobile network plan as roaming there? And if it’s included in my plan? If not how much it would cost me? Thanks edited by...
Terrible phone service. Now I am unable to send my service ticket request
service has been terrible in my area for the past six months. I am unable to receive calls or make calls from my home. Sometimes when I step outside of my deck, I am able to actually speak with somebody. I have filled out a ticket for a service level...
Not receiving Verification messages
Hi, it’s been over 62 hours since my SIM swap/port. I still cannot receive any SMS short codes or verification messages (bank, crypto, etc.), although regular SMS works. Please refresh my SMS provisioning or reset my network profile. This is urgent.
Mobile Data
I couldn't get Mobil data on my phone so I purchased a new phone and I'm still unable to get data working
Otp problem
I have lost access to my phone and now i want activate that number on my new device i can’t do it because i receive otp on number but i can’t acess that old number now
Resolved! Referal can't complete new activation?
His current provider he can't get service says emergency calls only. He can't get help from Public without being disconnected during a chat with a agent? Any suggestions what he can do?
Re: Unable to port - Invalid Number (currently telus)
SAME happened to me! Now my phone is showing SOS and I can't get calls/texts!
Unable to port - Invalid Number (currently telus)
If I can't port my number how do I get my money back? Apparently this service doesn't work as advertised
Network connectivity problem
I have trouble connecting to the network. I joined Public today, but I cannot join the network. I get 7b1 when making a call
