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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1840 Views
  • 23 replies
  • 12 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30228 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41898 Views
  • 185 replies
  • 29 Bravos

Issue with number transfer / eSIM activation

Hello,I’m having trouble activating my eSIM. I have downloaded the app and initially tried activating my subscription on the app. I got an error and couldn’t get passed step 6 (screenshot attached). I tried using the Get Support button and contacting...

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kimeow by Great Neighbour / Super Voisin
  • 349 Views
  • 2 replies
  • 0 Bravos

Very disappointed. I miss the old points system. Simple and affordable

My friends and I joined you because of the benefits of your old points system. Since you guys changed the integration algorithm. My friends and I moved to other companies one after another. Because the new system is cumbersome and doesn’t offer as ma...

Z999 by Great Neighbour / Super Voisin
  • 531 Views
  • 3 replies
  • 2 Bravos

Cannot receive text

Looking for help.Can't receive text messages. Tried everything even turning on airplane mode. Can anyone help please.

Imshoufurry by Great Neighbour / Super Voisin
  • 387 Views
  • 3 replies
  • 0 Bravos

new sim needed?

Public Mobile won't let me access a plan that is only available for new subscribers. So... I am going to cancel my account and become a new subscriber. I believe I will need a new SIM card, but can anyone confirm whether or not I can keep my existing...

Atilker by Good Citizen / Bon Citoyen
  • 702 Views
  • 7 replies
  • 0 Bravos

Resolved! My referrals data add-on 5GB

I just received this referral add-ons. Even the data is useless to me because I have a lot of data already but I'm curious. Where does it come from? I had 2 referrals 

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nomnom by Good Citizen / Bon Citoyen
  • 1374 Views
  • 10 replies
  • 1 Bravos

Privacy problems

Is anyone else concerned that public mobile actually retains private information although they say they delete it when you close your account?  I was told that all my data would be deleted when my account was closed but the fact that I can login here...

this by Great Neighbour / Super Voisin
  • 376 Views
  • 2 replies
  • 1 Bravos

Resolved! Switch back to regular sim

I set up my account a week ago with an eSIM however, I would like to acquire a regular Sim and use that in the phone instead of an eSIMI’ve tried to contact an agent and the system locks up at the signing in to message multiple times so I can’t get a...

Petraroams by Good Citizen / Bon Citoyen
  • 1300 Views
  • 10 replies
  • 0 Bravos

Rewards

I got a message that I received 240 GB of data from Public mobile but it won’t work

Austinnnnnn by Great Neighbour / Super Voisin
  • 576 Views
  • 6 replies
  • 0 Bravos

Incorrect Special bonus data

Hello, I got a message from 4011 yesterday on 13th March that Public Mobile is moving all subscribers to new Public Points, and as continued loyalty, I will be given a special bonus of 240 GB data for 150 days. Today I got a message from 611 that as ...

Debadutta by Great Neighbour / Super Voisin
  • 804 Views
  • 7 replies
  • 1 Bravos

eSim Registration

My phone is eSim compatible (Samsung Galaxy A 54), but when I went to register on the app it said it was not... Now what??  

JasonDes7 by Great Neighbour / Super Voisin
  • 554 Views
  • 6 replies
  • 1 Bravos

no connection

i am currently in the US and just activated my new Can?US Plan.  The App  says Activation appears to be successful. but I have no connection to any network. App says a code was sent to give me full access to my acount but I have no connection to any ...

Richardarab by Great Neighbour / Super Voisin
  • 387 Views
  • 3 replies
  • 0 Bravos

Bonus data

I got a text yesterday from public mobile saying that they added 30GB of bonus data to my account as a thank you for my continued loyalty. How do I check if this is true? Is this normal?

NannyMac3 by Good Citizen / Bon Citoyen
  • 1062 Views
  • 5 replies
  • 1 Bravos

New activation

I’m trying to activate my phone and it got to the end and said that it did not activate. It won’t let me go back to see what I missed. Is there anyway I can go back in the app to make sure everything is complete?

Cndngurl by Great Neighbour / Super Voisin
  • 272 Views
  • 2 replies
  • 0 Bravos

Resolved! Is a new PM SIM card needed on return to PM?

 Due to the pending change in the rewards system,  I’m wondering whether to cancel my account with PM and switch over to another provider. But I may return to PM and wonder if I need a different PM SIM?  

ffodee by Great Neighbour / Super Voisin
  • 383 Views
  • 2 replies
  • 1 Bravos

Number not in service

Hello again.Seems people who are calling me get this often. This was the number I ported a few weeks ago from Telus. According to Telus the port went through. I'm thinking my next step will have to be a CS Agent to maybe reset my network?

Resolved! Phone plans

Why is there no 4G plans offered for me to switch into? I literally click to see 4G on the plans and nothing shows up.

Reward comparison

Summary: they take away $54 from you every yearAssuming $34 planSavings b4afterautopay$2$1.7loyalty$5$0.8Annual total$84$30.4Savings breakdownAutopay: before $2 per month, now $1.7 (5% of $34)Loyalty: before $5 per month for maximum saving, now only ...

SushiCat by Great Neighbour / Super Voisin
  • 338 Views
  • 1 replies
  • 1 Bravos

Error

Trying to sign up for a week. Paid the subscription, but keep getting errors with getting service on my phone. We encountered an error processing your request.This may be due to a system error, please go back to the previous page and try again. (Erro...

jj46 by Great Neighbour / Super Voisin
  • 540 Views
  • 5 replies
  • 0 Bravos

Account number

I need to get my account number but I can't log how do I find my login

Johnmor by Great Neighbour / Super Voisin
  • 209 Views
  • 1 replies
  • 0 Bravos
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