Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have the 50G Canada - US plan. We were in Alaska and I couldn't make a phone call because it said it was an international call. I was in Haines,AK and was trying to phone a local RV park. How come it wouldn't allow me to?
I have a Can/US plan. Do calls to the US include the US Virgin Islands?
i need help on my account is there an admin that can help me
I'm a senior with arthritis mobility problems. When my cell phone rings I can't answer fast enough and the call goes to voicemail. Rings are already set at 30 seconds/6 rings. I never use my cell phone to make or receive phone calls. I'm 'housebo...
I went over my data, so I redeemed 15 pts for 1GB, it said it would be added within 24 hours and it has not, and my phone still tells me I am unable to access the web. I re-started my phone and it still is not showing up
So I haven't been receiving my plan benefits for about three months now and I've had no idea why until about 10 minutes ago when I noticed in the Public app that at the top of the Account tab, the phone number that is listed as "mine" is not my phone...
A friend of mine told me about a plan, that apparently shows in his Plan Available Status but not mine?Bonus Plan: $34.00/5G10GB of 5G bonus data for a total of 60GB5G Speed up to 250mbps and unlimited data at reduced speedUnlimited Canada minutes &...
Hi, I recently purchased an e-SIM but I have not activated it. But now I want to pause the plan. What should I do? Thanks, Stella
I can’t make a call
Hi my account shows me my subscription has expired and hold. Although i paid it but i do not know who can i do it
Last month I used rewards points $15 to pay my monthly bill $13,I just want double check this $13 doesn’t count for points back$0.65 or not?thanks
I just wondering this month public points change or not? I pay monthly $13 ,last 2 months I got 0.65 points for each month, this month I only got 0.55?is it correct or not ?thanks
I am trying to set up my new subscription and port my number over and keep getting an error. I am not having any lucky in the chat, just seems to go in a circle. Please help!
After login, it says ''Your services are on hold due to the expiration of your subscription. If your services are on hold for more than 90 days, your account will be closed permanently and you'll lose your phone number.'' Then it gives the option of...
Hi I have this subscription plan: Is this a US/Canada plan where I can be in the US and still have access to data and call minutes WITHOUT needing to do a roaming add-on? Thank you.
Hi, I've been a client for a total of 1 week and my sim just stops working. What's going on I don't any way for people to contact me, bo data nothing.
Tell me why, the $23 activation, is only for new activations?
I see that Public put the money back into my account and was wondering if i would be compensated for allll the inconvenience - just wondering before my due date tomorrow
I was looking for 2nd line. Someone recommended public mobile is the bets option. I paid last week, esim option. Cant activate as public app does not work on my android phone. Want to cancel service. No way to reach out. Can someone please help.
I can't access my account for the first time as I don't receive the text message with the EverSafe ID.I used my husband's one phone number for the EverSafe ID which is an American one.And as I can't access my account, I can't reach a Public Support a...
Charged twice! Two different amounts $ My regular bill is $33.90 but I signed up for a new plan $33.90 ! This month 2 different payment for 1 account !
I recently had my phone crash and no longer turn on. I only had my passwords saved locally on the phone along with the 2FA codes. Is there a way for me to recover the account? I have the phone number, email address, DOB etc. Please help. I don't want...
I added international minutes mainly for Costa Rica. But international calls aren’t working anywhere. Any tips?
why does this only happen to some people? My wife's account has never got this message before and my account was suspended once and today I paid twice and now have a credit, it should never happen IMO
Phone calls go straight to voice mail instead of ringing ! Why ?
hello , I just ordered a new SIM card with a plan and I put the wrong address and I need to change it
Can I keep my phone number if I seitch my sim card?
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