Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

New points system, will it erase all my credit?

"Here's what to expect on your first day with Public Points.Your existing bill credits will be lost, but we promise to make it up to you."I was told that if I had credit currently it will remain the same. Why all of a sudden it's saying I will lose ...

Data not working

I was on the plan where I received 50gb data a month, but I changed it yesterday to just talk and text to save some money since I was given 250 Gb data recently from Public Mobile for having to switch over my rewards. My data worked all day yesterday...

Can't log in

I cannot log in to my account, it will not work on the website or app.

Resolved! Subscription Expiration Date

Can anyone tell me which subscription expiration date is correct in our accounts? My overview says the 29th but my rewards page says the 28th?

refund on add on service.

how do I request a refund for add on service for data roaming that doesn't work?it worked in Denver but when I hit omaha I get error message. I am not satisfied with this add on and would like to cancel. I will added it on for 3 days.

Lost my add on

Hello,I received an add on for 240 GB I believe and when I checked today it wasn't there. What happened?

cancelling new subscription

does anyone know how I can cancel my new subscription before sim activation?the sim delivery method is misleading and no one seems to be aware of why PM website has a long list of stores without the stores knowing they are listed there as a sim picku...

Transfer from Bell

I signed up with an eSIM and am transferring from Bell. I didn’t complete the QR step when I did this two days ago and it doesn’t appear to work now. How can I get a new QR code to complete the transfer?

Transfer number

Hello. On April 26, I transferred my number +1(579) xxx-xxxx from the Chatr operator to Public Mobile, paid for the tariff plan, installed the application, and registered. Chatr number transferred. but I can't log into the app to activate my plan. I ...

Resolved! Koodo transfer

Do you keep Public Sim in. Will koodo msg come through on your temporary #

Resolved! I dont use the number they think I have and I cant correct them

I don't use the number they think I have and I cant correct them . i had an older phone . I bought another one from public and got it going with them on a new number but they wont recognize it . I also have another for my wife and thankfully that wor...

Resolved! Switching from a Canada wide calling+data subscription to a calling only subscription

HiI am on a 4G Canada wide calling plus 30GB data subscription. My account was recently credit with some bonus loyalty data to my account which I would like to use. Would I be able to use this bonus data if I switched to the 4G unlimited Canada wide ...

Verifying my identity

Hi,I've just completed setting up my account and the next step is to verify my identify by entering a code. The code has not been sent to my number and I don't seem to have an option to have it sent by email. Can someone help, please?

Resolved! Public mobile deals for "new members" ONLY - 21.00/ MONTH or $19/month with a 90-day subscription

Just wondering if I could be considered for these deals. I have been loyal to public mobile for 5 years, and as an active member we are not considered for these deals. No loyalty when it comes to your existing members. 21.00/ MONTH$19/month with a 90...

unable to complete account registration on the app

I registered for a Public Mobile account and I scanned the QR code on the app but when I sign in with my email and password, I'm redirected back to the sign-in screen. I have been unable to complete the registration and I have been trying on and off ...

Reactivate account

I have to reactivate my public mobile number. I have 2 questions - Can I get my previous plan (15$/month + loyalty bonuses)? Will the number be the same? Thanks very much!

$25 20GB plan

Anyone switch to this plan? How does it work, is it 20gb per month or 20gb per 90 days? Do we have to pay $75 up front each 90 days?

Use PM Sim in ZTE Router?

I currently use a ZTE MF288 router with a sim card from Bell to provide my home internet in a rural setting. Does anyone have experience with using a PM sim in this router. My router is unlocked and I would like to move to PM but concerned that PM m...

Resolved! sim delivery

I recently subscribed to public mobile and i choose to pick up my sim card from one of the stores suggested by the public mobile website but when i went to the store i was told that there is no such service between the store in the public mobile. how...

I CAN NOT CONNECT MY PHONE

I joined yesterday using an e-Sim. Ported my number - Created an account - It appears in my profile that I have connected. I am getting the message saying "Looks like you entered an incorrect ESN/MEID". Someone from the team will get in touch... ...

Text messages not received

I am not receiving text messages on my new account.

3G plans are no longer available for new clients but WHY do we as current clients still have them?

Why can't we switch out of these outdated plans to the newly offered plans ??????No common sense here !!

$34 Canada/US data 50gb promo

Hey, I switched my plan from my freedom to PM a couple of months a ago because of the 50gb Canada/US data promo and I just logged into my PM app and it's showing Canada only? Anyone else having the same issue? It would suck it they pull something lik...

What is going on with PM $15 plan?

I just saw this posted online. Has this been made official by PM? We haven't received any information from PM.All these changes in a short period of time is not good.Public Mobile Axes 3G Plans, Just Like Lucky Mobile https://www.iphoneincanada.ca/20...

Re: Port out

i'm encountering the same issue - I have my Public Moble SIM with me and the new Freedom Mobile sim I want to port out to. I am not receiving the port out SMS on my Public Mobile, and Freedom Mobile is encountering an error when porting. How can this...

Unable to complete activation

HelloThis morning hubby opened an account to switch from Koodo to PM.Everything is paid.The app is on his phone to complete activation.But, after signing in, the widget spins forever and nothing loads.Is it a trafic problem or else ?It's a bit frustr...