Community

Switching from Koodo to PM

Currently my wife & I have two lines on a Public Mobile account in her name. With the current CAN/US offer as inviting as it is, we decided we'd switch over to PM. I did a little digging and learned that each of us would need to have an account of ou...

Transferring Number

Hi! Just transferred from rogers onto public. I can send texts and make calls but not receive texts or calls, it said the transfer was complete. I have restarted my phone and no luck. Thanks for any help!

Payment succesul but due to a configuaration error we were unable to create an account for you.

Hello I went though via my desktop PC web browser and completed a subscription sign up, I also got a confirmation from my credit card provider that the payment went through however I received the following error.Payment successful but due to a config...

Payment and Plans

I have a text from Public Mobile asking me to update my credit card info as the present card expires soon.  when I click on the site they give me to update the card info, it takes me to almost blank page with no options to respond.  There is an excla...

I want to cancel my order of sim cards

Hello I ordered 4 SIM cards, made 4 different accounts. I paid for the plan using my credit card. I have not received SIM cards yet.  I want to cancel the order and I’m asking for refund if my credit card has already been charged!your prompt response...

$34 Roaming Plan? Change and then Change back?

Hi, does the $34 plan allow roaming in US? If I change my plan to that one, will I be able to go back to my current $24 plan (which doesn't include US) next month?

Subscription Not Activated - Koodoo to Public

I'm running in circles with this and really need some help. Bought SIM from Telus storeStarted account onlinePaid for subscriptionGot to step 4 on the website. Finish setup, Payment complete. It says sim is on the way, even though I already have one....

Re: Subscription trouble

I'm having the same *bleeping* issue with the last step. It tells me to contact customer support and when I click on the *bleeping* chat button it goes to a blank *bleeping* web page that never loads.I NEED help! 

I want to cancel the service

Hi Support team,I ordered public mobile sim with deal of $34/month. But few hour later i decided to stay with my current provider. I have  not yet received the sim in the mail, and have not avtivated any number. Public mobile did asked for my credit ...

How can I cancel my service when I no longer needed?

I have trouble login to my account. How can I cancel or unsubscribe my service with Public Mobile? Thanks!

Calls go to voicemail

Hi  why are the calls going directly to voicemail?? My phone doesn’t ring

Number transfer

How can I transfer my public mobile number to another carrier?

Subscription trouble

I can't complete my subscription and need an agent but none are available

FIL can’t get in account to update payment

My FIL was trying to update his expiry date on his credit card and is now in a loop of having to reactivate his account.  He’s tried reaching out to an agent and no one has gotten back to him.  What steps does he need to take? 

Subscription not activated

Hi,I was trying to transfer my phone number from rogers to my new subscription and the app says "subscription not activated" "something didnt go right while activating your subscription. click below to contact a customer support agent"I have already ...

New account

There was an error when activating my account, it says to contact customer service. Apparently easier said than done

Re: Picture and Group Messaging End Date | Feb 14

Since I ported my number to a competitor over this issue, and I JUST paid my monthly top up to you (and since I still have 4 GB of bonus data, plus 500 international unused minutes with you guys), is there any possible way to seek a refund of this mo...

Where can I find my account number

Phone number transfer

I just switched to Public Mobile. I am uabale to receive SMS from Public Mobile to confirm that it's me. How long does a transfer of my phone number take? or I am doing something wrong. 

Can't receive incoming texts from Roger's numbers

SpoilerSpoilerRecently ported over from Roger's a day ago and have not been able to receive text messages from any Roger's numbers since. I am able yo receive and send calls to Roger's and send messages but can't receive . It appears sensing and rece...

Sign up error

Hello, I received an error message during my sign up. Payment was processed but the activation could not be completed. How should I proceed to fix this?

Payment Voucher won't work on phone.

My father in law does not have access to the internet.  He has a simple phone plan and has been using payment vouchers from local gas station.  He bought one at Esso and when he tried through 611, it had asked to go online.  I just created this profi...

Pixel 7 sim not working

Have a pixel 7 and the sim card will not recognize. Tried a few different sim cards and this phone won't recognize any of them. Does public mobile offer esim? States it does but cannot find the option for the life of me anywhere in the app or website...

I can't get an agent

help! I can't get a message from an agent I know my sign in but it's like my phone number is disconnected from me email and I keep cycling through the sign I and it won't let me connect to an agent