Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I just paid for the 5g, $39 a month plan and I am unable to call. Why is this, and how do I activate my phone to call?
I am unable to confirm my identity because the number on file is incorrect. I get the first account confirmation code but the second one does not send to my phone, therefore I cannot log into my account.
Hello everyone,I see that Chatr has $34/50 Gb 4G plan, which is almost the same as what Public Mobile had on Boxing Day last year (except that was also 5G). One thing I noticed - Chatr promises 4G LTE speeds of up to 150 Mb/s, whereas Public Mobile’s...
I saw the limited-time offer of $23 per month on the Public Mobile website, but I can't access it when I log in.
If my subscription includes US calls and data does it include data roaming?
For the last several months I have been receiving spam calls to my public mobile number claiming to be from Bell, rogers, or Shaw. These are obviously phishing calls being made from India however they always appear to be coming from a different numbe...
I switched from Fido last Saturday. It hasn't been activated until today for a week. I can't text, call or use data. I already contacted support team to check the progress but it sounds like no progress and there's no ETA.I need my phone number and d...
I need help to get services. I asked for à transfer to have my old phone number when I put New SIM card I Just received from you. Ils urgent please. Thank you
How much faster is 5G, really?
If my device (Motorola Moto G7 Plus - 2019) is listed in T-Mobile's and AT&T's VoLTE support list, but not Public Mobile's, will I be able to place calls in the US with a Canada-US plan?Thanks!Edit: Just saw this post: https://productioncommunity.pub...
Should I do it on my laptop or phone app?
I just bought a new iPhone. I want to transfer my eSIM to new phone. When I login to my account and try to go to my Account, it is not giving me that option and giving me a message to activate my account. I think my account is stuck somewhere and not...
The app hasn't updated myu sage since August 15. I have the 250MB plan and have no idea what I'm using. The usage history appears to be close, but the usage breakdown has said 211.90 MB for two months. I went on the site using my laptop and it seems ...
Hello everyone can someone help me, my phone for the past few days is showing sos only.my bill is paid and phone is working/setup correctly, even tried with my husbands public sim and his sim works fine in my phone has the sim died for some reason?th...
UPDATEJust an update, I left my RCS off for a few days and this morning I turned it back on and it connected flawlessly. Not sure why or how but it is now connected after going through so many hoops to try and fix it. Thank you for giving me sugg...
I am writing from my email that was recently successfully changed. My husband also had an old even non-existing email address and we need to change. Danny is the nice one that started to help. We lost contact since he tried and change to proper one b...
Hi all. Im using a Samsung S10e that still showing the old number in the phone settings after successfully porting. I've tried rebooting with and without the sime a resetting the network settings to no avail. Not a big deal but any help would be grea...
I can’t make calls at all anymoremy plan is unlimited talk province talkat first it did this to me occasionally, and I have to resort to texting which still works.no outgoing calls work I have tried the restart phone, toggle airplane mode ideas but i...
new account, pre-paid, can not get service to start
I recently signed up with Public Mobile with a 50% off for first three months Amazon promo. If I change my subscription plan right now, will I lose this promo? Thanks!
Hello. Trying to get service. When I pick find a location near me to pick up a SIM card, I put in my physical address and it finds it no problem. however when I put the exact same physical address in for the ship to to get a SIM card it will not f...
For two days now, I have been trying to change my card number and it keeps saying service not available at this time. Please try again later. I have no data and I cannot make phone calls or receive texts and I have tried numerous ways to put my new c...
I blocked their calls but somehow they are able to leave me voice messages. How can I disable their voice messages? It's getting frustrating to have voice message reminder that I get new voice message each hour.
HelloWhen I login to public mobile it still would like me to verify using old number so I never receive the 6 digit code and must verify by email. Also, call display shows new number but when I reply to text messages it still shows my old phone numbe...
This year has been a tough one, so I only just noticed my bill has gone up five dollars. It appears they eliminated the digital payment and loyalty discounts. Did we get any recompense for this besides some kind of reward points that don't actually s...
The QR CODE is not working for me. It says unable to activate esim. Contact your carrier assistance. My phone has been on SOS since. Please i have a phone interview in 2 hours. I need urgent help as I cannot receive or make calls.
How do we fix this? I already paid. It’s a big waste to let it be.
Get 50GB CAN/US 5G plan $36 with 250 long distance mins see in description, hope this is a sign that as Black Friday approaches we see even more new exciting plans for all
account stuck at step 6, unable to activate subscription
need help , just finishing up the activation of a new sim , and transfer existing phone number over , thats when it said activation failed , contact support . at that point i cant do anything , when i click on contact me , it goes to a blank screen ,...
