Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I cant get any incoming calls
I'm a new subscriber and went thru the setup process over 10 hours ago now. My PM account seems to be set up correctly, but my number has not transferred from Telus to my new iPhone. I'm pretty sure I answered Yes during the process to ok the trans...
Hello, I cancelled my account 2 months ago (on-line). But, I am still be invoiced monthly. Please cancel the account and confirm the cancellation. Thanks. ***@****
I have made this throwaway account to try and access my actual real life, used, long time customer account with public mobile. over the last couple weeks I have tried unsuccessfully to login, it goes like this..login details, cool, security, 6 number...
Please advise how to setup a pin. PM port team asking for PIN to verify me before approving the port to Fido. Thanks.
I recently was trying to add additional data to my account but even after buying it wasn't working.just logged in to investigate and it's showing a different add on in place of the data I was trying to purchase? I don't understand. Please help.
I'm trying to change my payment method to another account but always receive failed and I should try again, what should I do now?
Why can I not receive incoming phone calls?
I installed a public mobile esim on my phone but didn't want it anymore so deleted it. Now my network doesn't connect and says it's "unavailable". Can I reset to get my physical sim to work again?I've tried powering on and off, turning airplane mode ...
My husband can’t sign in with the eSIM want to subscribe with SIM card help
Can’t receive verification code
I'm in the US, trying to purchase a 15-day unlimited talk/text/3G data package. Incredibly frustrating. Followed the link that arrived by text, but to no avail.
Has anyone had issues with messaging? I have an android and have done everything possible on their end to resolve and they think it may be a carrier issue at this point. Never had this issue before. Cannot message attachments (photos or documents) an...
Just plugged in my new sim and I’m not receiving the code to my number
I subscibed yesterday and completed my number transfer when I suddenly got an alert that the eSim activation failed.I tried to use the QR code to add it again and it won't work this time and the alert message says to contact the provider.phone: iPhon...
Trying to activate a sim and eversafe will not load on a samsung galaxy s 9. it is in the black bar with white text and I cannot click on it. please help, as i can't move beyond anything, so I can;t active
Hi, I would like to cancel my subscription for my friend plan which is automatically paid every month with my credit card. However, i got trouble in logging in with his account then i got charged that month without using call or data. I would like to...
I got a new sim and transfered my number over to it, however I made a typo in my iemi and now it won't let me receive calls. It said it would try to contact me through my old number which was stolen and disabled, or my alternate which I forgot to upd...
Today my wife noticed a much larger charge than expected on our credit card bill from Public Mobile. I looked into it and found that I was subscribed to a plan with 150GB of data, which is about 10 times what I actually use. I don't remember signin...
Hi, I am traveling for 15 to 16 days in Europe (Spain) and would like to know what's the roaming rate in Europe. And what's the best way of having access to some data while traveling.
The process by which I'm supposed to transfer my number from Koodo is not working. I enter the chatbot you guys have provided, it asks me to 'Submit a ticket' and then the page it takes me to doesn't exist either due to a 404 error on some issue on y...
Hi there.I have a Public Mobile plan for my iPad, so I have data and do not need to rely on wifi. While my SIM card has a cell number assigned to it, I can't text or make phone calls on the iPad. (I also have a separate plan for my iPhone) As a resul...
Hi. How do I change my email address? Thx
my phone does what it wants. the usage history is all wrong. its impossible to use. and it types on its own. i need help , i need a new sim.
Hi,I'm preparing to reactivate my account and need more data than my usual $15 plan this month. When scrolling down through the plans I noticed another $15 plan. Is this the same as the $15 plan I'm on? I don't remember seeing my current plan as a ch...
Hi, I thought subscribers got a $2 discount per month when choosing auto pmts. I have the $15 plan and when I checked, my next pmt is $15 instead of $13. Can someone explain. ThanksFD
I transferred the number to PM Feb 10. Still cannot receive calls or texts. How can i fix this please.
I am trying to activate a new phone and account, but the system sends the confirmation code to my existing land line phone. This means I can't confirm.
It has been two months since I have been trying to update a credit card expiry date, but the system says: Sorry, we’re not able to process this request at this time. Please try again later.
I am having problem with eSIM activation. It’s been 2-3 hours but no help yet. How can we reach customers care services. Any contact number?
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