Community

Activate a new SIM

I'm new to Public Mobile and got a Sim last week. I used the app to activate it using my current cell number with Rogers, but accidentally hit "subscribe" before receiving a text from them. I still have not received a text from Rogers and when I ente...

Log in problem

I am unable to log into my Public mobile account as the verification code is being sent to a number I no longer use. How to change the contact numbet

Entered wrong info accidentally

When porting number from old provider to new, I  made a typing error in old account number. Public mobile sent me a text saying there was an error but I cannot find any form that allows me to correct this error! I have been going in circles for hours...

No Connection in Last Two Weeks

Within the last two weeks all of a sudden I get no cell signal in my home. My wife who is also a PM customer faces the same problem. My work phone (Bell network) consistently has a 2 bar signal.Any ideas as to what's going on here? The fact that it h...

No service used but being charged

I had moved to Roger’s on may 2025 but still I am getting charged from my public mobile 

Porting number from Rogers to PM worked... sort of

I was helping my neighbor set up a new account with Public Mobile. Using the info available here, we inserted the pm simcard, and downloaded the pm app and activated his account with a new number without issue. I told him, just to be on the safe side...

how to change credit card

Looking for a telephone number to assist activation

Samsung Galaxy S25 Satellite SOS Functionality

Hi PM'er's, just ordered a S25 and I'm curious if the SOS feature will work via satellite. I understand it seems like it works fine on the iPhone, but the Samsung supposedly runs on a totally different network. I know Telus has a partnership with Sky...

Please set up call forwarding remotely (outside Canada)

Hello,I’m currently outside Canada and can’t access my Public Mobile phone. I need to set up unconditional call forwarding to a Canadian number while I’m abroad.Could a CS_Agent please contact me via private message so I can share the details securel...

Account

How do I find my account number?

Data Usage

How does Data usage work?  When I look at usage breakdown the times showing that I used data are overnight when I am sleeping, not on phone using data.  And most times when I could actually  be on the phone I would be connected to the internet at hom...

Account cancellation

Hi im trying to cancel my account as im now currently overseas, its asking to verify my phone number with OTP however im not receiving any  overseas. Pls assist asap.

Changing to eSIM

I'm a long time public mobile user and I'm currently using a physical SIM but I would like to change to an eSIM. My current phone is a Pixel 7XL which I understand supports this.How do I go about changing to an eSIM?

SIM Card not received

I haven't gotten my SIM card since I paid and order it.Any idea what the problem is? edited by computergeek541:  changed category label and the discussion isn't related to Community

Phone not working

My friend changed his plan today and now he has NO service at all. Please advise.

trouble logging in

I don't receive the pass code to my txt / phone to log in not sure where it is going?

Cell phone number is not working

Hi, Please help in fixing the problem. Thanks.

Sim card

No sim card detected even though i have one in phone.This keeps happening off and on.  Will sit for an hr and come on then work for 10 minutes and shut offsayin no card. I have tried putting card in to other phones and it says same.  no card detected...

Phone number didn't port bell did not receive the porting notification

Online portal not loading...

Roaming in the US at the moment, package expired, went to renew it yesterday, was pretty certain I had done the 3GB talk text package but this morning, no talk or text possible. So I went to log in to see if this was my muck up or theirs - perhaps I ...

5g

Hello i have a 5g plan and in 5g area but lte and above only has 2 bars whereas if i switch to 3g i can full bars. Lte and 5g unusable. Tried new sim (esim) and all the other stuff on the support boards. Use an iphone 12

how to reactivate account due to non-payment

Phone was cut off due to a credit card error, calling *611, says cannot use, to due it being a non existing number, even though it prompts me to use it to update the missed payment..So phone cannot call *611. 

Esim not working

Transfered from koodoo a few weeks ago but text wasn’t working tried to fix it but now number is inactive. Need help