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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Missed 2022's Holiday Bonus

Last year I never got a Christmas time text message with bonus data + minutes. My partner received the text but I did not. What can I do to ensure I get the text this year? Is it possible that I accidentally texted STOP to the promotions texts that e...

Resolved! Activate Cell Network

Just switched my plan to the new Canada US plan but I keep getting tithe message “cannot activate cell network use wifi or turn cellular data on”. Cellular data is on so??

Is there a way to use add-on data instead of plan data?

I have 1gb of data plan and rarely use it up but I've been traveling this past month so got the 3gb add on data around July 20th to use for the rest of that cycle and into this one. My plan turned over August 5 and when I check my usage it's only usi...

Public Mobile E-Sim questions.

Resolved! Additional data

I ran out of my data for the month. How do I buy additional data? Many thanks for answering. Champa

Current subscription

Hi there, I'm paying for a 5G speed but it's still shows me I'm on 4G speed. What is the procedure for this?Kind regards, Roni

How to transition from a SIM card to an eSIM

Hello, I am new to Public Mobile and recently signed up for a $50 Canada-US plan - 40GB Data / 5GI would like to use the eSIM for my Galaxy Z Flip 5 phone for my personal phone number and physical SIM for work Followed the following steps:Download an...

Resolved! missing SIM Card Manager - assume Public Mobile has disabled this for some reason?

my Samsung S21 is unlocked (paid extra for that), but Sim Card Manager missing from phone to even select.

payment

For 2 days trying to make a payment. Won't except credit card payment. Next option to leave Public

Resolved! Need to ask, hypothetical question on the E-Sim

If lets say one has a E-Sim installed on their Phone, and they went on a vacation, and had to install another E-Sim for that trip,How can one reinstall the Original PM E-Sim back on the phone W/O having to pay for another?

My SIM card hasn't arrived, I ordered it over 2 weeks ago

Hi, my old phone got stolen, I ordered a new SIM card on July 27 and it still hasn't arrived. The email said I would receive it by August 5, which is already a very long timeline. Today is August 12 and I still don't have my SIM card. Can you send on...

Resolved! International calls

Hello, I have two bundles regarding international calls, can you please tell me what the difference is: 1 - 500 minutes INTL Long Distance incl CA & US2 - 500 one-time Int’l LD bonusthank you

Charged twice for add on

Add-on for US data and minutes added twice and charged twice. Received error on app when I clicked pay for add-on. Only to find they added this twice.Received error message when trying to submit ticket to have this issue resolved.Please reach out reg...

Refer a friend

I referred a friend xxxxxxxxxx xxx xxx xxxx with my referral code on 8-10-2023& still haven't received my reward.Somebody please resolve this issue.

Data Usage Not Accurate

I am having issues with my data usage. In June I bought a 3G add on off Data (which usually lasts me for months) and then left the country for most of the month of July. I left my phone on to forward text messages via an app, but the phone always st...

My promo is not showing up

@CS_Agent

eSim subscription failed or not finished

Hello guys, do you think my friend will be charged on her subscription plan with an eSim if she didn't finish setting up her account, but we are on the last part already of the process. I didn't finished it because I am using my phone with a public m...

eSim

Hello there, I help a friend to activate a sim card online, without understanding it thoroughly, I inserted her sim card in my phone and tried to activate her sim card , but I did select the eSim, because there's nowhere to find the sim card activati...

Credit Card charged twice

I switched to PM yesterday, and I see double charge on my CC. But, I only see a single charge when I login.tagging @CS_Agent because when I tried submitting a ticket, I got 404

Sim network unlock pin

I need to use another phone (samsung s7) temporarily and i keep getting sim network unlock pin. How do i obtain this pin so I can activate my phone?

Lost phone, unable to access emails

Hey all I lost my phone phone today. No biggie, these things happen. What's special about my case is that it got swallowed up by a wave in Hawaii. That and that my whole digital life was protected by 1password, a password manager.So now I have no pho...

Switching from 4G to 5G Plan Connectivity

Hi, I recently changed from one of the 4G to 5G plans and notice my data seems to be slower or drops. Does anyone know how long it takes for the switch and faster speeds to take full effect?Thanks,

Virgin Refund.

This isn't a Public Mobile support issue.

account locked

when i log in online, it says my email is not connected to any account. I do have a subcribtion which i pay andi know which email it is. i tried putting in the number it sends a recovery link to my email connected to my phone number. when i click rec...

100 minuted used

it is very weird, it says that 100 minutes are already used, I don't think I used so many minutes in this month, and it is only 11th. How can I claim to get the minutes ba

Resolved! Auto payment

1. I don't see how to turn off auto payment. Can someone make screenshots step by step please?2. Hos to pay online once autopay is turned off?

Invalid SIM

My phone is repeatedly going into “Invalid SIM”. It registers correctly each time I power cycle. But says “SIM error” or something like that and displays “SOS only” and “Invalid SIM” alternately. I haven’t done anything to the phone.

Rogers to Public Mobile

I Aug 1, I requested to transfer my phone number to Public mobile.When I remove SIM card of Rogers, I can not receive SMS messages. I asked Rogers about it and I am informed that Public Mobile did not port my phone number.My internet and calls work f...

Resolved! Unhappy customer

I signed up, paid, then in the process of activating I was sent a message saying I didn’t confirm the activation, so I confirmed and then nothing happened.. what’s going on???? This was yesterday.

Resolved! Cannot change the SIM, as I cannot login to the account due to 2FA

Hi,Somebody did not think this through... My son lost his SIM while on a trip (and has no App loaded to his phone). I got him a replacement SIM, but to login to his profile on a computer, a 2-factor-authentication is now required, which either texts ...

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