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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

5G not working on OnePlus 8 Pro

Hi,I recently switched to a 5G plan. I can't get it to work on my phone. it only shows 4G. I tried updating my APN settings. I restarted my phone. No luck. I tried switching the SIM card slot from 1 to 2. No luck.My phone is capable of 5G, it worked ...

Transfer number

Transfer my number. The app charged me, but failed to transfer my number.

Msg - Your SIM card is already in use

New account activation. Brand new phone. I was trying to complete my activation but I put my SIM card in before they told me to. Now I get stuck at a message which says "Your SIM card is already in use" even though I have taken my SIM card out of th...

Sim Card Size

Will my sim card for a Note 9 fit a Pixel 8A

Resolved! Alaska Carriers

Which carriers are available / best in Alaska ?

Thinking About Getting A Samsung A35 5G Phone

Currently have a Samsung A71 and it's alright, but get a lot of dropped calls on it.So thinking of changing phones to the A35 since it's on sale right now for $329.99 at Staples and AmazonWhat are ppl's opinions of this phone and does it even work wi...

Resolved! Assistance Needed with Number Porting

Hello everyone,My name is xxxxxxxxxxxxxxxxx, and my mobile number is xxxxxxxxxxxxxxxxxx. My wife's name is xxxxxxxxxxxxxxxxx, and her mobile number is xxxxxxxxxxxxxxxxxxxx. We recently transferred from Fido to Public Mobile two days ago.While we have...

not able to downlod the app

I have put a new SIM and I am not able to download the app, how can I activate my number

Resolved! Customer service

Is there anyway to talk to a real person at customer support

Payment top up

I am trying to login to top up my phone and don't know how

Credit

I paid 14.56 sep 2 and then change my plan on sep 7and paid 35.70. Should I not get a partial credit for sept ?

Resolved! Phone number porting

I made a mistake when I ported my old number from Bell to Public Mobile. I tried to port the number with my Temporary Public Mobile sim in my phone. Since I didn't get a text to verify my request I called Bell. They ported my number from their end ma...

increase in my monthly bill without my knowledge!!!

I just found out they increased my monthly bill 3 months ago without my knowledge!! I've been with Public for 6 years, and I consider this sort of FRAUD. I sent them a question and if I don't get a reasonable reply, I am going to cancel my account im...

PM changed my plan without NOTICE. So unprofessional

Amazing what's happening with this company I still have NO solutions for my issue. I was without data ( because according to PC i had used 100% of it ) from AUG 30th to Sept 11 and yet when I ck my usage data history its showing used data between tha...

Phone unlock

Trying to unlock phone to accept a different sim card

Credit Card expired

I got an SMS saying my credit card expired, but it's still valid until end of 2025. I changed credit cards under my payments but it hasn't solved the issue. Anyone have the expertise on how to proceed in order to solve this issue?Regards,Daniel

Resolved! Ever Safe IDs

My phone will be used by another family member, but I control the account and pay for it. When I enter an alternate number for ever safe ID's it is declined because that phone is also Public Mobile. Can I have the ID's sent to me by email, and if s...

Re: [SOLVED]: Important Update Regarding Recent Account Notifications

My wife got one today. When she logs into her account on the phone it says there is an issue with payment (auto-pay on a valid credit card), yet when she logs into the same account on a PC there is no issue noted. So I don't know what is going on.

Previous Month's Bill was Double-Charged

Can someone please help me with this? I called my credit card company and they said to directly work it out with Public Mobile. I have 2 duplicate charges of my monthly bill on my credit card bill.

Resolved! Calling home from Italy

I have some international calling minutes. I will be in Italy for a vacation. Will I be able to use my phone to call home from there? It's a Samsung S10e.I don't know how to change sim cards or things like that

Can't make or receive calls

Says my account is temporarily suspended when I try to make or receive calls. Online thought, everything is fine. Says I'm subscribed and payment is all good.

SIM not registered on iphone

Transferred number last night, and confirmed SMS, then installed SIM but phone does not register the installed SIM and cannot receive calls or text.

Awful network coverage lately

[Update: I was told everything was within normal working parameters, 30Mbps daytime and 1Mbps at night. Not using 5G might help...]Hi, am I the only one that has been having the worst coverage lately (1-2 months)?Brand new S24 Ultra, so 5G and all, b...

Account Top Up and Credit Card Questions

Hello,I've been using Public Mobile for many years and we've always use the payment method of making a lump sum payment which would lasts for a few months.However, my credit card has expired and when I try to update it, it now said I have to agree to...

text that minutes were used up, but they were not, why did I get that text?

I have a US long distance add on, while I was on a conversation today I received a text that all my add on minutes were used, but after the call, I logged into my account and I still have 95% of my minutes left, I only used 5%, so why did I receive a...

Resolved! PIN

Activation & # porting was successful yesterday & the phone is working well - but I may need to know a 4 digit PIN one day, & at this point do not know what it is. How can I find it ?

Resolved! Referral code

The last character of my referral code could be a numeric zero or an alphabetic "oh" - how can I know which it is ?

No pictures being received in text

I have gone to the community and the answers do not fix my issue. I was on Rogers until I switched to public mobile and pictures/emoji s bothe were received. Now none are received, only text with no graphics. I followed troubleshooting and APN IS GRE...

lost SIM, how to replace with new SIM with same tel no?

My phone was taken and along with it the SIM card. I would like to continue my subscription and telephone no with Public, If I buy a new e SIM for a new phone how do I keep my old tel no?Thank you,William

Roaming in Thailand

I can't seem to connect to roaming in Thailand

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