Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I’ve always used my desktop to check my account activities. It is very slow loading the pages. I got fed up with it. Today I decided to use my cell phone to check my account history To my surprise, it was fast. I can’t believe it took me this lon...
Hi! My new Public Mobile SIM won't send or receive text messages. To get help with this I must log in to My Account, but this process requires I get a 6-digit verification code - VIA TEXT MESSAGE! So in order to get help fixing my problem, I must fir...
My eSIM will not download at all
I got a new phone and switched to public mobile, transferring a number from my previous carrier. The number seems to have transferred properly, but when I went to connect it to iMessage it has been attempting to validate for over 24 hours without res...
Hi they charge me and I don’t have access it the account
It has been two days since I noticed that I can not receive phone calls. I tried to restart my phone. It worked for a night. The second day, I could not receive incoming calls again. Could anyone tell me what was happening?Thank
How do you change profile picture to a custom one? Or do Oracles only get the option? I only see oracles using custom pictures like softech, Luddite, Computergeek541 and w13liam.
If I change my subscription, will my bonus data and minutes remain?
This was posted on Reddit. Can anyone confirm this is accurate?With old Rewards:you're getting $2 from AutoPayyou're getting $5 from Loyaltyit's automatically credited to your account balancethis is saving you $7 per month = $84 per yearWith new Poin...
I was running out of data so I purchased additional data on April 7/24. It was charged to my credit card and I got a confirming email but today while running errands, I ran out of data. How do I fix this?
I am no longer receiving voice messages as they come in as a text only (?). I do not want text messages I want my voicemail to be back to receiving VOICE messages. I googled the issue and apparently it is the service provider that has control of this...
I no longer have access to the email my mother used to create her account several years ago. There is no way to reset the email without having access to the email!!! There appears to be no other way to get in and update it. A previous article indicat...
I recently switched from Virgin to Public. Got my SIM card and transferred my number over. I can receive and call out no problem, but cannot send or receive texts. So I am unable to verify my account and access anything because I cannot receive confi...
I just got a new plan and ported my number. Everything seems to be working fine except imessage, which is just stuck on verifying my number. Because of this, I am unable to receive otp's and messages other than personal imessages to my email.
I know I can go to a Telus store and pick up a new SIM but will they port my number right away or will I have to wait?
Hi Public Mobile Community . Please can a Public Mobile agent, confirm my other number, for full access ?
Am I going to lose my referral rewards when public mobile changes to points?
I have no text messages, any ideas.
struggling with this website created new account with new sim card wanting to use existing phone number from old account with public mobile
I apparently need something called PUK code to activate my cellular data which isn’t working right now. I switched from bell. I was in contact with a customer support agent and I haven’t received any help or anything. Any ideas on what I should be do...
I recently switched from Virgin to Public. Got my SIM card and transferred my number over. I can receive and call out no problem, but cannot send or receive texts. So I am unable to verify my account and access anything because I cannot receive confi...
When I look at my credit card statement, I see multiple charges of $16.95 on February 12th. I only have 1 phone so I believe that I should only have one upcharge when I tried to get the 15 minutes for $15 US plan, which never worked for me anyways......
Hello. I am have trouble where all my calls are getting dropped or disconnected after several minutes of being on a call. I have an iPhone 11 Pro Max. I restared my phone many times, checked the carrier setings, everything seems to be fine but it is ...
I have been trying to connect my mother with your plan. Having extreme difficulties and need to chat with someone. Thank you
I'm attempting to change my plan to 90 days to try and offset the lack of savings from the resulting points change system next month. I've been communicating with the CS_Agent and they are asking me to reset my cache, use a different web browser etc....
Enrolled in PM this morning, selected PM number and loaded esim config. Iphone 13. No other SIM's loaded.No text messages (in or out). Can callHave: Reset network settings, ensured line enabled, disabled imessage, made sure MMS messaging enabled. Ide...
Hello! I know there are lots of threads to discuss this topic. However, I still have no idea which way will work. I am currently in the US. Would like to use my US credit card to subscribe a plan. However, the zip code field only accepts Canadian zip...
HiI can't login Into my account because EVERSAFE wants to send me SMS but my sms hasn't worked since I ported to public mobilecan an agent please reset my account so I don't need to use EVERSAFE. I remember when I first signed up I didn't need to use...
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