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iMessage won’t verify public mobile number

Great Neighbour / Super Voisin

I got a new phone and switched to public mobile, transferring a number from my previous carrier. The number seems to have transferred properly, but when I went to connect it to iMessage it has been attempting to validate for over 24 hours without resolution. Most posts say it should take significantly less time to come through than this. 



@David1231 PM is having trouble provisioning SMS service for new activation, hence your voice and data services are working but not SMS.  Without SMS working, your iMessage activation cannot be completed 

PM is working on a system wide fix, for now, they are fixing it on a case by case basic.  Please open ticket with support so they can look into your case:

1. Open ticket via Chatbot (need access to My Account): At
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there           

Deputy Mayor / Adjoint au Maire

@David1231 - There is an issue with iMessage activation:

Here is announcement:

Hey Community,

We are aware that some of you are currently unable to successfully use iMessage and or FaceTime features,  and we understand how frustrating this can be. Our teams are working diligently to find the cause. 

In the meantime, please try troubleshoot steps:
Tap Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

We apologize for any inconvenience this may have caused and will continue to keep you updated. 

Thank you,

  • Public Mobile Team

If it is SMS or MMS not working, please contact CS_Agent for help:

⬇️  Click the link for an Agent * ⬇️

If the link above doesn’t work correctly, please go here to create a ticket to CS_Agent:

* - CS_Agent will typically get back to you within 48 hours. * CS_Agents are at load due to iMessage activation issues so it may take longer than 48 hours. * They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

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