04-16-2024 04:03 PM
I apparently need something called PUK code to activate my cellular data which isn’t working right now. I switched from bell. I was in contact with a customer support agent and I haven’t received any help or anything. Any ideas on what I should be doing?
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4 weeks ago
@sherazblogger wrote:You can get smooth data py using the Puk code. You can get the Puk code of your sim in several ways. The Puk code is available on the sim packing, sim card app website, and sim card helpline. The Puk code is the only way to get a smooth data connection.
Sorry, but the above isn't true. There is no PUK provided on the SIM card's packaging. I don't know of any carrier in Canada that has ever done that. I'm aware that several internet search results do make mention of that, but in the case of Public Mobile, it's not true. In addition, Public Mobile does not have a help line. As for the PUK, that is unrelated to having a smooth data connection.
4 weeks ago
You can get smooth data py using the Puk code. You can get the Puk code of your sim in several ways. The Puk code is available on the sim packing, sim card app website, and sim card helpline. The Puk code is the only way to get a smooth data connection.
04-16-2024 06:28 PM
@coopball2 - Nice to hear that it worked!
04-16-2024 05:51 PM
Thank you so much. Apparently all I needed was a PUK code and I was able to get it from the moderator.
04-16-2024 05:37 PM
@coopball2 - Finish setup (Port number) then go to activation email and scan eSIM QR code.
Email:
And do this on the iPhone
1. Go to settings
2. Go to Cellular
3. Check if eSIM is installed, if so:
If it is installed: Just wait for the eSIM to connect to Public Mobile Network or enable it if disabled
If it isn't installed, please go to step 4
4. Go to "Add eSIM"
5. Scan as QR code
6. Scan it:
Or alternatively use the Camera app or Code Scanner app to activate, it will look like this:
If you experience this error, please contact CS_Agent for help:
Contact CS_Agent here:
⬇️ Click the link for an Agent * ⬇️
https://urlshortner.tiia.ai/xYpc_I
If the link above doesn’t work correctly, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
* - CS_Agent will typically get back to you within 48 hours. * CS_Agents are at load due to iMessage activation issues so it may take longer than 48 hours. * They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages
04-16-2024 04:37 PM
04-16-2024 04:14 PM
Yes I have been in contact with them.
04-16-2024 04:11 PM
hi @coopball2
CS agent can give you the unlock PUK. Please check community inbox for reply.
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
Message them again if over 4 hours and still nothing
04-16-2024 04:09 PM
I am on an Iphone. I outright bought this phone many years ago. I have used Bell for the last 4 years but have been a public customer in the past as well.
04-16-2024 04:07 PM
This is the message that I keep receiving. I have messaged a moderator but I haven’t heard anything back for 30 mins now.
04-16-2024 04:05 PM
hi @coopball2 what phone is that?? where you hit it from?? if it has never been used on PM network nor Koodo and Telus, it is likely a carrier lock and you need to get the code from the carrier you got the phone from originally
04-16-2024 04:04 PM
what was the exact error message? Depends on the message, you have to ask the PUK code from different places
If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or "SIM not Supported" or on an iPhone's About->Carrier Lock showing "SIM locked"
You have to ask the carrier where you got the phone from for the carrier help unlocking it.
(Sorry, for this particular issue, PM support would not be able to help)