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PUK code

Great Neighbour / Super Voisin

I apparently need something called PUK code to activate my cellular data which isn’t working right now. I switched from bell. I was in contact with a customer support agent and I haven’t received any help or anything. Any ideas on what I should be doing?


Deputy Mayor / Adjoint au Maire

@coopball2 - Nice to hear that it worked!

Great Neighbour / Super Voisin

Thank you so much. Apparently all I needed was a PUK code and I was able to get it from the moderator. 

Deputy Mayor / Adjoint au Maire

@coopball2 - Finish setup (Port number) then go to activation email and scan eSIM QR code.


Welcome to Public Mobile  copy-images-1.jpgWelcome to Public Mobile  copy-images-2.jpgWelcome to Public Mobile  copy-images-3.jpg

And do this on the iPhone

1. Go to settings
2. Go to Cellular
3. Check if eSIM is installed, if so:
If it is installed: Just wait for the eSIM to connect to Public Mobile Network or enable it if disabled
If it isn't installed, please go to step 4

4. Go to "Add eSIM"


5. Scan as QR code


6. Scan it:


Or alternatively use the Camera app or Code Scanner app to activate, it will look like this:


If you experience this error, please contact CS_Agent for help:


Contact CS_Agent here:

⬇️  Click the link for an Agent * ⬇️

If the link above doesn’t work correctly, please go here to create a ticket to CS_Agent:

* - CS_Agent will typically get back to you within 48 hours. * CS_Agents are at load due to iMessage activation issues so it may take longer than 48 hours. * They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

Great Neighbour / Super Voisin


Great Neighbour / Super Voisin

Yes I have been in contact with them.

hi @coopball2 

CS agent can give you the unlock PUK.  Please check community inbox for reply.

Message them again if over 4 hours and still nothing 

Great Neighbour / Super Voisin

I am on an Iphone. I outright bought this phone many years ago. I have used Bell for the last 4 years but have been a public customer in the past as well. 

Great Neighbour / Super Voisin


This is the message that I keep receiving. I have messaged a moderator but I haven’t heard anything back for 30 mins now. 

Mayor / Maire

hi @coopball2 what phone is that?? where you hit it from?? if it has never been used on PM network nor Koodo and Telus, it is likely a carrier lock and you need to get the code from the carrier you got the phone from originally 



what was the exact error message? Depends on the message, you have to ask the PUK code from different places

If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." 
      call  Samsung 1-800-726-7864 for a master unlock code.
      The only info you will need to provide is the IMEI and where the phone was purchased
If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM  Card, SIM cannot be accessed" or on an iPhone's status bar showing  "Locked SIM"
         open message support here:
          or use this direct link to open Chatbot ticket:
            **Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you 

If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or "SIM not Supported" or on an iPhone's About->Carrier Lock showing "SIM locked"
          You have to ask the carrier where you got the phone from for the carrier help unlocking it.
           (Sorry, for this particular issue, PM support would not be able to help) 

Need Help? Let's chat.