2 weeks ago
Hello public mobile, why have I been charged even when I unsubscribed I need a refund of the e last payment which was 38 dollars.
@Martins1
Did you unsubscribe before or after your renewal date? You shouldn’t be charged if it is before your renewal date but will be charged after the renewal date around midnight to 2:00am.
submit ticket with support . using the chat bubble bottom right of screen
If that doesn’t work you can always send direct private message to support .
send a private message To CS_Agent
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Hey @Martins1
Nobody from Public Mobile is on these forums. You need to create a ticket for a refund.
To submit a ticket with CS Agent using this Chatbot link
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message
