I CAN NOT CONNECT MY PHONE

[GF-8103]

I joined yesterday using an e-Sim.  Ported my number - Created an account - It appears in my profile that I have connected.   I am getting the message saying "Looks like you entered an incorrect ESN/MEID". 

Someone from the team will get in touch...    Nothing yet.

[GF-8103]

PROBLEM SOLVED - RECONFIGURATION AT PM's END.

Thank you to all those that commented and helped !

[hTideGnow]

@GF-8103 

Yes, if only SMS an issue, it is a PM system problem with new activation.   Voice, data both work but just SMS is the problem.  And with the SMS problem, it will affect account verification.   PM is aware of the problem and can only fix the issue one account at a time.   

Please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Chalupa_Batman]

Hello @GF-8103 

Please submit a ticket to support for help

To Submit a ticket, please click the following link to access the Public Mobile Chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.