Transfer number

[Sveta_2112]

Hello. On April 26, I transferred my number +1(579) xxx-xxxx from the Chatr operator to Public Mobile, paid for the tariff plan, installed the application, and registered. Chatr number transferred. but I can't log into the app to activate my plan. I was left without communication and money. what to do?

[fixin1]

@Sveta_2112 - If your Chatr sim has service still please contact PM / Koodo porting team to re-initiate / re-enter your port details: https://community.koodomobile.com/tips-tricks-troubleshooting-232914/phone-number-transfer-error-781...

If your Chatr SIM has no service please contact CS_Agent:

⬇️  Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. * CS_Agents are at load due to iMessage activation issues so it may take longer than 48 hours. *  They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox

[Sveta_2112]

I replied “YES” to Chatr

[Dunkman]

@Sveta_2112 

 More details would be helpful. 

Did you activate a physical SIM card? or eSIM?  

If physical SIM card, try to insert into your phone to see if activated. 

If eSIM, did you see the eSIM installed in your phone settings?

Did you respond "yes" to Chatr port request text?

P.S. I will remove your personal information from this public forum.