Data not working - tried all the basics

[KatB1]

I have an iphone 12. I have reset the phone and network settings. I have confirmed I have data on the PM site. I have turned airplane mode on and off. The APN settings are correct. 

One curious thing is that my Data usage on the PM site looks fine until July 19th, and then it shows no usage, despite me still using data after this date for Google maps and web browsing while on a roadtrip. 

Any ideas? Thanks!

[funpig1]

@KatB1 

If it is a service issue caused by public mobile, you can request compensation in the form of a bill credit. You should not be paying for service that you did not receive. Good luck.

[BKNS27]

@KatB1 

You don’t need to reset the APN on iPhones. Reset the Network settings should just do the trick but you tried that.

Login to your account and swipe down on the screen to update your data usage. See if you used up all your data.

If it looks fine then contact a CS_Agent to investigate your issue.

[TheSterlinger]

Sounds odd. Also double check that the data is not accidentally turned off.

[hTideGnow]

hi @KatB1 

sound like you tried everything we would have suggested, except test your sim card , if physical, on another phone

and at this time you need to ask PM support to refresh your account.  

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage