Account

[Lollie]

@ Agent 

why am I still getting a payment taken out for an account that is supposed to be closed 

[computergeek541]

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@Lollie wrote:

@ Agent 

why am I still getting a payment taken out for an account that is supposed to be closed 

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Please do not tag the username "Agent" in the hopes of contacting customer service. Also, do not provide anyone using that username with any of your information as the username Agent is not staffed by employees of Public Mobile.

[softech]

@Lollie 

how you closed your account?  did you port out your number? or did you login to My Account and disable Autopay from the Payment page? 

Can you still login to My Account?

if you cannot login, it is a good indication that your account was closed.  Just ask agent to check and provide refund.  Please open ticket with PM support by private message CS Agent at: 

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there