Not receiving verification codes and texts since switching

[MizzMiche]

Hi there, I switched to public mobile almost a month ago and it's been good but I have not been able to receive verfication/confirmation texts from publicmobile and all other apps. I have restarted/done updates etc but I still can't receive those types of texts

[Rastin]

You can get the code by selecting I did not get code under where you enter code. When you do it will let you send code by email.  As for text you need to open a ticket this will take a day or two.

[softech]

@MizzMiche 

PM has problem provisioning text capability for new activations.  And if you are an iPhone user,  iMessage activation by phone number will also be impacted without a working SMS. 

PM is working on a fix but for now, they can only resolve the issue on a case by case basis.  Please open ticket with PM support by messaging CS Agent here: 

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

[hTideGnow]

HI @MizzMiche 

Yes, if only SMS an issue, it is a PM system problem with new activation.   Voice, data both work but just SMS is the problem.  And with the SMS problem, it will affect account verification.   PM is aware of the problem and can only fix the issue one account at a time.   

Please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437