Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I'm wondering if there's an option for sending someone my credits? I accidentally added extra to my account and would rather help someone than have it collecting dust. Thanks
I forgot my password and can’t get in to my account because I forgot the security question answer
phone reads not registered on network and cant make a call
Hi! I just saw that Public Mobile is now offering a few new plans, and I would like to change mine for the 9.5GB for $48 but I don’t see this plan in the options? Are these new plans for new customers only? Thank you!
I upgraded to the 8gb plan because it “provided” USA calling but when I tried calling today I didn’t work. Now it said my plan started December 2nd. I tried calling December 4th (today) and didn’t work. Please help.thanks
I've been having problems with my texting I haven't been able to send out a text since I got this plan I have only been able to call out and use the data and receive calls I've been trying to send out a text and it keeps failing so what can I do can ...
How do I refer a friend I can't seem to find my referral code please help
Just found out my SIM was changed, or ported to another carrier, not sure but earlier today I lost access to service. Within an hour someone had taken money from my PayPal account. Bank info has been put on hold and Paypal will refund me, but what ...
For my occasion long-distance calls, a $15 400min pack cover the need for all the countries that I call... With the new, one, I need to buy bunches of different add on.... Thankfully, this free 500min INTL Long Distance incl CA & US add on is still t...
Someone Else has my phone number
HI there, Can anyone explain why my public mobile number can't ring the below number? 604 986-2261 (It's the line for Mount Seymour park) - at first I thought it was their number not connected, but then I tried on a friend's phone and they got throug...
Why have not received my SIM CARD?today I have checked my mail box and was empty.when I ordered the SIM CARD it say delivery 3 to 7 days...HELP!
If you but international calling add on how long is it valid for? like if you still have minutes left over will they be carried over to next month?
Hi there, my plan includes international texting. However, it won't go through when I send text and picture message to China or Taiwan. I've topped up my account but it still doesn't work. I need your help!
Dear Community members, People are calling back to my number from different parts of USA. I never called anyone in USA. I am not sure as to how this has happened. My phone is always locked with passcode and I am using Iphone 6 plus. Shall I be charge...
If I don't have a long distance add on plan and receive a call from Scotland, does anyone know what the per minute charge would be?
How do i know if in at 75 percent of my monthly data usage. My first month only told me i wasnt 95 percent when i i only had 5 percent left. So my ? Is. Why the last minute. You cant tell md people get desperate enough to buy more data and waste thei...
Hello,I have no way to call someone for help with my issue. I super hoping to find help here!!So my plan didn't renew on my autopay... when I try to manually pay it says my account has insuficent funds. I called my bank to check and they said no atte...
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Im on autopay but my phone service is not working today, help please
I saw there are couple posts regarding this issue, so I post the possible solution here for you. Public Mobile started to charge some short codes not all for $0.1 per message. If you have zero balance, then some short codes will not work for you. I ...
public mobile contacted me that I don't have enough funds. I'm on auto-pay with visa. Last month had to pay by my bank access card because credit card was compromise. Re-put my visa info back to public mobile. Payment is dued tomorrow. What shou...
Autopay was working fine and then it stopped suddenly. Tried to re-enter my credit card information and received that error. Called my credit card company and everything is okay on their end. Tried to submit a ticket but can't verify my username as i...
Hi,I'm currently using Fongo, but it does not support SMS short codes for 2-step security which is why I want to switch to Public Mobile. I need it for gmail, Apple, hotmail, and a few other services.I'm in Montréal, Canada.Is this well supported, or...
To whom it may concern;My name is xxxxxxxxxxxxxxxxxx, Account # xxxxxxxxxxxx I currently reside at xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxI lost my phone which contained my Public SIM card (my phone number) which is xxxxxxxxxxxxI went ...
