I can text but not call

[Rolly80]

Hi. If you forget to make a payment and have a suspended account for 2 days make a payment and still can't call the next day, what can I do? An account goes into suspension for 90 days but once a payement is made and accepted it should return to normal.

[Rolly80]

Correction. Its moms phone and she got a text from public mobile for a 6 digit verification code while I was playing with her account. Texting does NOT work. My bad. No data or cel service works. I tried the lost and stolen and payed 1 dollar, also reboot, airplane mode now just trying to teach her how to remove the sim card. You all are a great help. Ill also try as suggested in one post resetting the network.

Hope it works.

[Triguy]

Submit a ticket to a moderator by clicking on the question mark on the bottom right.

[JoyLuck]

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@Rolly80 wrote:

Correction. Its moms phone and she got a text from public mobile for a 6 digit verification code while I was playing with her account. Texting does NOT work. My bad. No data or cel service works.

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[Rolly80]

Correction. Its moms phone and she got a text from public mobile for a 6 digit verification code while I was playing with her account. Texting does NOT work. My bad. No data or cel service works.

[Staliger]

@Rolly80 So you paid for your plan now, right? Do you see Reactivation button in your account? Try to turn off you phone, wait for a min, and turn on. Or enable Fly mode for some time. Or take out SIM for a bit. Should help.

[gblackma]

@Rolly80 Try these tricks to restart your phone service. You could try in order:
1. Restarting your phone. Turn your phone off, wait 30 seconds and restart.
2.Putting your phone on aeroplane mode for 5 minutes. Take it off and restart.
3.From your self service account enable the lost/ stolen feature log out, wait 5  minutes, log in and take it off. Log out and restart your phone.
4. Add a one time payment and of $2 To your account and restart your phone .

If they fail, ask the moderators to reset your service. Stay safe. Also, are you getting a message when your call fails? Thanks.

[Naepalm]

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@Rolly80 wrote:

Hi. If you forget to make a payment and have a suspended account for 2 days make a payment and still can't call the next day, what can I do? An account goes into suspension for 90 days but once a payement is made and accepted it should return to normal.

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@Rolly80  you may need to wait a couple of days. Do you know if your plan has calling minutes? Seems like it doesn't if you can text but not call. 

You can ask for help through SIMon on the get help page is says, "You have up to 90 days to make a payment and, after doing so, your payment cycle will restart and your service will resume." So unless your previous didnt have talk time it should resume working. Also a good idea is to check your self serve account and see if it shows active: https://selfserve.publicmobile.ca/

Last resort is to contact MODS if none of that works. 

The Public Mobile Moderator Team

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[kselmak]

@Rolly80 

Can you restart your phone?

If it's suspended nothing works except calls to 611

You may have to contact moderates to reprovision your account

https://publicmobile.ca.ada.support/chat/ if restart doesn't work.

One more thing to call you need 3g, make sure your phone (if new or direct phone than before) can use 850 and 1900 MHz on 3g our that you didn't force 4g only

[geopublic · Accepted solution]

Hi. If you forget to make a payment and have a suspended account for 2 days make a payment and still can't call the next day, what can I do? 

Try the following to get plan re-activated again. (Just keep going down the list)

1. Restart your phone
2. Lost/Stolen trick 
   

   wait a couple of minutes and then declare your phone found by using the same steps from above and restart your phone.

3. Add $1 to your account funds

If none of the above methods work submit a ticket to the Moderator Team for help.

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking  here or the icon (bottom right of your screen).

If you are still having problems contacting Public Mobile then click here. The link  sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team 

[computergeek541]

@Rolly80 Since text messaging is working, that would indicate that yout account isn't suspended. Nothing should work while in suspension.

[Dunkman]

@Rolly80 

You are correct.  If you pay your account, it should start working again.  In your self service account, is your account status active or suspended?  Does data work?  

Maybe try rebooting your phone.  Toggle airplane mode on, then off.  Network reset.