Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I have an Add-on for long distance which I have not used. I don't want to change my current plan, I just want to get rid of the add-on. How do I do this?I just made a payment on my plan a few minutes ago and tried to get rid of the add-on first...
I setup my account to use autopay and that did not happen. Now my phone account is suspended. So I went to top up my account, even though I already had enough money in the account. Now I have over $220 in my account, and the service for cost much les...
Does Self Serve site work now? I see some error, it says its down for maintenance.
Has any one else received the "recipient domain disallowed" error when trying to send a picture to someone? It only happens with one of my contacts, all of the others work properly.
I just signed up today for the 40$ plan with 4.5gb data. But the problem is I can't access the data from my phone. Before this I didn't have problem with my previous carrier. Pls let me know if I need to change any settings to the phone or something ...
My autopay was due for today August 9. I had valid cc on the account for autopay. The monthly amount hasn’t been taken from my account and it says the plan has expired. Does that mean the plan is not usable or will the money be taken or what do I hav...
Signed up at Walmart in Edmonton and the Activation went through, all paper work was given to me but the balance from the voucher did not activate on the account, still saying $43 for a $35 plan. Can't make phone calls or text message. Tried entering...
I'm looking at the oneplus 6 but before i order does it work with public mobile?
In Toronto.My data stopped working at around 4PM today, I've restarted my phone and turned my data on and off but it still isnt coming back.
Is today the last day to activate a sim card in order to avail of the $25 Friend Referral Credit for you and your friend? I thought I saw that it is until August 9. Can someone confirm this please. Thank you
Got my sim today, activated, selected a plan, made required payment, ported old number (big mistake), yet phone is not working. Each time I try to make a call, a voice message says my I don't have a addon for long distance call on my plan (though I'm...
I have 3.5 gb of data left and Im renewing with a different plan in a few days, just wondering if my unused data is a goner?
Hey guys I'm having some issues.my plan did not auto renew by itself for some reason so I went manually changed the card and its looks all good on the site but I cannot make or receive any calls and texts can someone help me
I tried to reset my password to get into my account but the email is never sent.
I've messaged @CS_Agent about 36 hours ago. Has anyone else had trouble receiving a response? Have I not waited long enough? Any help would be great. It's a bit of a shame that I can't speak to someone on the phone.
Hi all, I’m trying to use my new SIM card with my Huawei mobile WiFi device but I’m not getting any connection to the network. My account is all live and have data credit on the sim. The device is about 5 yrs old but has been used in many other count...
I transferred over 2 days ago from another carrier and I have not been able to receive any calls or texts. However, I can make outgoing calls and I did receive a text from Public Mobile but cannot recieve from anyone else. Anyone know how to fix this...
Phone has no service but payment was taken and we recieved a thank you for your payment message. I cannot access my account I have requested to change the password but it has not sent the email. It has been 1 day no phone service and 6 hours since th...
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I currently have a cell phone with a small SIM card, and I want to transfer all the information from it, to a PM SIM card.Must I use an adapter, or is there another way to transfer the data on the original SIM card? Thanks
I was out of the country for 2 months and lost my SIM card, my plan had been expired for 1 month and i had recently purchased a new SIM card from public mobile, i switched sim card via self serve so i would not lose my current number and i topped up ...
Sorry, I can fin't the original thread. I recall my text message saying the deal is only until August 8th, but the forums said August 9th and when I login it also says August 9th. Does anyone have an exact time for when it expires? Thanks
I saw on the internet today that Public Mobile is emailing out codes to select customers to switch to a Koodo $45.00 / 8 GB plan. I emailed a moderator that basically said I was out of luck because I wasn't one of the "chosen" (my words) customers t...
Hi there,I am looking at potentially signing up and compared the a $35 plan (1GB, unlimited Canada call and text) over 30 days to a $105 plan (3GB, unlimited Canada call and text) over 90 days. As you can see 3 time $35 is $105, so there is no discou...
I need an invoice for 2017 payment for tax purposes. Please advise ASAP on how I can get this, I'm on a deadline to submit this info. Thanks!
@CS_Agent I just signed up for public mobile. I put in the $48 voucher code and it appears in my account but hasn’t activated the plan. It says PLAN EXPIRED next to the account status in RED. Please help!
For those in the West, there's a new flyer from London Drugs advertising a new promo. I just activated my account yesterday (ordered a SIM online and forked out the extra $10) and I'm now hitting myself for not doing this at LD!
So i just changed my number and now i get someone elses texts and he gets my texts that people are sending me. I cant change numbers as per the 1 number change. So am i expected to share numbers with someone?
Hi all, My credit card recently expired and I got a message today saying my plan expired. So I went in now and made the payment and I just had a couple of questions.1) How long does it take for the service to kick back in?2) I'm having some trouble i...
I'd like to chnage my plan to one I actually have the funds for. But when i go to, ther eis no way to do it. Although it says I can, and I have enough funds in there... only option is to pay for my current plan which i dont want anymore for all the r...
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