Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
So far I have received 2 emails this morning in my community inbox from moderators regarding transferring my number from Koodo to Public. I wrote back and said I did not make these requests and what was going on. I have not heard back from the modera...
Hi,This is quite urgent problem. Recently, I lost my credit card so I think auto-pay was not successfully processed.Hence, my account is suspended and even service is not working now.Could you give me access to change the credit card information?Prev...
It is time consuming to wait for the Public Mobile to send out the invoice. I was wondering if Public mobile can embed the invoice print function in our account, so we can print out the invoice whenever we need without any delay.
I dont know how anyone on here can help but here goes!I currently have the 40$ plan. I have the autopay bonus and a refer a friend bonus.This should bring my bill total WITH rewards to 37$.I was being charged this fine up until Christmas month when i...
So I see that the $15.00 plan has changed. The 100 minutes of outgoing calls are to include only provincial calls now....not calls across Canada. So did the unlimited incoming calls change as well, to only provincial calls in the province that you ...
Please someone help. I am new to public mobile been here for 4 months so I’m still fairly new to this.I got a card voucher from Walmart for 20 dollars when my usual plan is 25 I don’t know if that’s the issue but it could be. I put the voucher in las...
I have a Moto G6 Play (Android Pie) and find some people can message me fine when WiFi is off but others only appear when i turn WiFi back on. I turn off WiFi before bed because it drains the battery quickly. Also i only have 250MB of data so don't t...
What happened to my data speeds??!!!??i used to get around 15-20mbps and now im literally getting 50-60kbps??? Tried resetting phone and turning data off and back on but to no avail.I have 8.5 gb per cycle, so why throttle the embarrassingly limited ...
I paid my bill and send me a text saying they received it.And it work for approx a day and a half. Then public mobility said they credited me $25.00 back and said, I needed $10.00 more to get my services back In on the $25.00 mth plan +tax .Also sen...
So, trying this again, as it didn't work, and I thought this said that it would send me email updates, so I don't have to check in here all the time, but I never received anything, so this has been very disappointing so far. A few questions, before I...
Hi I am just wondering I don't want to be a bother but what is the usual time to hear from an Agent about an issue. It has been 24 hrs now. I have not heard from anyone. Thank you
how come i never received my 5 gigs of data when i signed up ? on my second month with public mobile and don't see it on my rewards, i met all the criteria, so not sure why i didn't get it.
My number porting failed, but the weird thing is I get calls on my old sim, but get texts via my new sim. (Good thing I have an old phone).If I make an outgoing call via my public sim, and it says its my number, but I can't get calls to my public sim...
My minutes seemed to disappear faster than I expected. Do incoming calls use my minutes allowance as well? Or just calls I make? I also can't seem to access voicemail. It says "Connection problem or invalid MMI code"
Hi: My Dad passed away, and I want to close his account so he is not billed for service. Since Public Mobile doesn't have customer service number, what is the procedure to close my dad's account? I have never used public mobile, so I am not sure how ...
