Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi guys, I've been with Public Mobile for about 18 months and my loyalty rewards is still only $1 off each bill, anyone know why this may be? Any help is greatly appreciated, thanks.
Was wondering how often we're able to change our phone numbers, and whether there are any restrictions? (e.g. number of changes over a period of time, etc.)Also, has anyone found easier ways to generate/search for available numbers other than refresh...
Hey, I have a lot of credit in my account since I bought vouchers. Can I send some $ to a number in a different account if I have the login info? Also can I have two numbers in one account?
I signed up for auto pay on Sept 15/19 at London Drugs, Davie St., Vancouver. I expected to see the next monthly charge (for October) on October 15 or 16 on my RBC visa but today is October 22 and I still don't see your auto pay. Actually, on Oct ...
Hi all: I switched to PM from my previous carrier to save some money on my plan after my phone's device balance was paid. I do want a new device, and this will likely happen on Black Friday for me, with another carrier that has subsidized devices. I ...
People calling my number are getting this message instead of my voicemail.Phone works fine for outbound calls... very frusterating - any suggestions on how to fix?
My husband and I each use the same computer; when I try to log into the 2nd account, the login fails. Also, trying to transfer a Voip number on second account but I keep getting an error message saying the account does not match but I know I entered...
I had auto pay set up, and in September ( just September) I didn't get the 2$ reward added to my plan for some reason. Though it was strange as I haven't changed the credit cards on my account. Was wondering would anyone know what could have caused t...
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I forgot to update my new card info and service was cut off. I have since added new info and was wondering if they will take payment automatically or do I need to do it. Also Simon says I have to fill out a form??
I need someone who works for public mobile to look into this for me. I auto renew around the 20th of every month and this month I received my auto bonus but I did not get charged for my monthly pre paid account. I have just now gone in and manually ...
I verified my identity and I need a moderator please
I just bought the Canada & US calling addon ($8).In self-serve, it's in the home page, so I know for sure that I bought it.But when I call the number, it says I don't have a addonI am calling like this: 011 - 1 - Land Phone Number Should Puerto Rico ...
For new activation on Public Mobile, should the sim card be inserted into the phone before starting the sim card activation process? If the phone is not eligible to be transferred to Public Mobile, will the sim card that was removed work when it is p...
Has anybody used this phone with this network?
Hi . I am trying to port my number but there is no box to enter the old account number.And the transfer keeps failing. Also the pin is a password on the old account, not 4 digits.Anyone have a helpful idea on how to complete the transfer?
How to o access my cellular voicemail from an old landline phone? Thanks
Hey just activated a sim with public and ported a number over from speakout, but when I pop the sim card into my phone it says that there is no sim card. Anyone know what to do?
I am considering changing from the $50 plan to the $60 plan with the 2extra gigs promo deal. To take effect on next renewal. Will I lose any unused data from the 5G Flash Sale and the rolled over data portions of my extra 500MBs earned each month so...
If selling phone would you recommend changing phone number? Will person be able to use account with their own info
I have the Canada/US 8G data plan which I believe includes calling and texting between Canada and the US. We are travelling to US and I just want to ensure we can use the data while down there and that we can call or text from the US to Canada. This...
Pre-sales question for you all. Getting a Moto G7+ for my dad and I'm wondering if it Wil work with Public. I assume yes since the G7 Play works, but I'd rather get a confirmation. Thank you, Aberto2k
Hi, I got a text from PM today about making sure I have funds in my account so they can charge me when the time comes and hours later I am now checking up on my account and in my account it says my plan has "expired" even though on top of the website...
I've been unable to pay via credit card after several attempts, the response is inability to verify credit card information, I've followed all the tips in the forum on this topic and verified the profile and credit card info to ensure they match.Coul...
i need an old number transferred to my new sim card
I am trying to transfer a cell phone to Public Mobile from Bell Mobility. When I check the eligibility in Account Setup in Public Mobile, I get the message "Unable to transfer the phone number you entered". Does anyone know the solution to this prob...
I have two accounts, one for myself, and one for my child. The issue is, I can't register both accounts under the same email, though it does appear like the functionality exists as the self serve page has a drop down to select the account number. I w...
Hi Friends, I am using an old phone of mine LG Nexus 4 for the time being. Problem is, I cannot send any text messages, I can receive them make or receive a Call and do everything else on the phone but, cannot send any text messages. I think someho...
How can I earn credits in the community ?
I have just changed my old public mobile number to a new one .but just figured out a lot of my other accounts (gmail etc) are linked to the old phone.now the problems i cannot login to my gmail because it asked for the verification code that sent to ...
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