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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Cannot save contacts to SIM card

Hi, I have a bit older phone, Nokia 500, working well with Virgin, Fido and now Public Mobile. No issues with the service at all. The problem I have is the following: - When I try to copy or just create the contact to be saved on SIM card, I am getti...

US Data Roaming ... LTE or 3G?

Was looking at the data add-ons for US roaming. I do not need voice or messaging just data. Does anyone know if these are LTE or 3g?

Resolved! need moderator

I have lost Phone service and Data plan is not working

Resolved! Account Issues

Hello!So here's the issue.. My wife had a public mobile a long time ago that went inactive. I tried to reactivate that same account about a month or so ago but found it to be blocked/disabled. This week I bought her a new sim card and attempted to cr...

MODS - Please respond.

Is there something wrong on the MOD end? Been in communications with them, with good response time from them, but they’ve stopped responding all of sudden. Can someone please respond - it has been over 72 hours?This is truly frustrating.

PUK code

Hello, I am in need of a puk code please.

Resolved! Expired account: e-mail address recycling.

Hey, PM Community.I've let one PM account expire for good (after sitting for 90 days in the suspended state). Will I be able to reuse the e-mail address for the expired account again, to create a brand new account?Quick search across these forums did...

Resolved! Phone not getting incoming calls, everything else works

I switched to public yesterday but havent been able to receive calls since, i set up my voice mail and everything

New SIM card & changing plan without waiting 1 month

Hello,yesterday I received a free SIM card at Montreal airport loaded with a promotional $15 CAD deal, with 250 MB data and 100 minutes plus unlimited international texts for free. They guy said I would be able to register the SIM and upgrade my plan...

Iphone 6s data not working

I have an iphone 6s and data has stopped working. I have tried resetting my APNI have tried resetting network settingsI have tried resetting my phoneI have tried reporting my phone is lost/recovered I have LTE signal but to no avail. It just prompts ...

Resolved! outgoing and incoming call is not working, text message is working.

Outgoing problem: when I call Toronto local phone number, it said “you don't have active long distance add-on and this call is not covered by your plan".Incoming problem: when somebody called me, it didn't show any incoming call record.I can send tex...

Resolved! Data, Messaging and calling

Hello, I just got a public mobile plan and I was wondering whether sending pictures and videos in text messages counts as data used as part of your total allowed monthly data or it counts as unlimited texting under my plan which has it. Also was won...

Resolved! Winning Rewards from Public Mobile?

Winning Rewards from Public Mobile?

What Visa Debit cards does public Mobile accept?

What Canadian Banks visa debit cards are accepted by Public Mobile?

I have an Asus Zenfone 5 and Cannot send or receive MMS or picture messages. How do I fix this

please help! I can't send or receive picture msgs or MMS msgs. Are my apn settings maybe wrong?

Resolved! Phone not registered

Helim wondering why phone is not registered on networkwhat is the issue.please help

Unable to send 'some' SMS messages

Yesterday I purchased 2 Public Mobility sims for 2 iphones and set each of them up with new phone numbers using the $15 plan. I am able to send and receive calls and also use the data to access web sites. I can also receive SMS messages but I am havi...

How can 5MB of data be used in 3 hours while phone is on Wi-Fi?

My daughter uses this phone and has plan with 250MB of data. We have turned off cellular data use for practically everything on the phone and disabled background app refresh. This morning we entered the new data cycle. Phone was in our home, on wi-fi...

self serve website down?

I need to add more data but when click on https://selfserve.publicmobile.ca/I just get a blank page on my computer and on my phone. Is the down everywhere? When will it be fixed?

Libre-service s'ouvre sur une page blanche

Bonjour @CS_Agent Il est impossible d'accéder à la page du libre-service, elle ne charge pas. J'aimerais transférer mon ancien numéro de téléphone qui était avec Koodo prépayé alors je dois absolument accéder au libre-service; pourriez-vous m'assist...

Resolved! Wrong number ported

Hello, I just switched to Public from Freedom. I have a new number and did not want one. Who do I contact to get this fixed?

Resolved! How do I get my mobile data working on my phone

cancel autopay

RBC rewards

I was in my bank account and noticed that they have a reward for signing up to Public mobile and pay with your RBC credit card. I have two accounts I am paying for with my RBC credit card. I was wondering if this is a case of only for new people or i...

Need to port my Koodo number

I need to port my Koodo Number. My Public mobile phone number is #$#$#$#$#. My Koodo Number is $%$#$%. Account Number is %$#%$$%. Edited by ShawnC removed Private info

Resolved! Data for my smart watch

I purcahsed a smart watch and need a sim card & data for the gps function and walkie talkie to work, how can i only add data to it? was hoping i could just use the data from my phone plan but when i searched the community posts is seems only 1 sim pe...

Auto Pay

How do I set up AutoPay?

Resolved! Problems with calling

My dads plan has unlimited talk to Canada and the US but a lot of the time he tries to dial a number and it says he doesn’t have talking privileges. After trying multiple times it sometimes works. Sometimes he gets a message saying he can’t dial long...

Resolved! Question about Changing Plans and Rewards

I just did my first payment on my current plan and got an autopay reward. If I was to change a plan to the next renewal date, will the new plan minus the reward? and whatever is leftover will be autopay? I'm just little confused becausse my old plan ...

help please

Is it possible for a Public rep to call me on my phone to disuss my problem registering?1) My sim card arrived & I cannot activate my card.2) I cannot open a new account because it says I already have an account.3) When I enter my cell # to "verify m...

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