Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How can we get Public Mobile/Telus to push the proper APN setting to our phones so we don't have to root them to change the APN setting in order to get data working.Nothing I have tried after doing sixty hours of research and trying a multitude of di...
If I change my plan when it renews it says "that these changes replaces any future dated plan changes. after changing your plan you will lose your current promotion". right now I have 4 GB of data plus 500 megabytes for auto-pay I am changing to 4.5...
I reset my password and then go back to log in and the password doesn’t work. What do I do?
What is everyone's experience with roaming for travel to Europe?
HI, Does anyone know how to disable spam messaging that lands in one’s Public Mobile inbox? I’ve been getting messages directly sent to me but not having anything to do with Public mobile. Thanks!
How to contact customer service regarding payments.
Hello How do I change the email address I use for both my Public account and the community? Thank you, Kat
tried 2 different credit cards and it wont accept either - going to be tough to continue to pay for this service.
Hi, i need a moderator. I iverpaid balance/plan
I want to switch to public so I purchased a sim card online. The purchase shows up on my credit card statement but I didn't get a confirmation email so I can't track the card delivery. I tried logging a ticket but it won't let me set up an account b...
Service was cancelled as today December 11 at 9 am.The credit card I use for payment was due on November 20 and I forgot to change it to other credit card.I, tried to pay by phone and online I failed because I forgot my password. Other information I ...
Hello,I just bought a Galaxy A11 (A115W). This phone is not on the list of PM compatible phones and I want to know why?
Hello, I have a Public Mobile plan that currently states that I have used 71 of 100 available minutes for outgoing calls, yet it will not let me make outgoing calls, saying 'Talk is not included in your plan. Any advice?
I had been logged in since about noon and actively reading and posting when I noticed that my posts had all disappeared. My last post showing was three hours ago.... and I noticed that my name was not in the Users Online.... all the time being logge...
Hi all, On the Self Serve, there is a pull-down menu in the Account# field: Can anyone tell me what use that pull-down serves? I realize the whole 'one account per phone number' thing, but is there (or was there ever) a way to view multiple account...
My son’s account is linked to mine and mine. I set his up under my account as i pay both. My credit card was going to expire so I updated it on my self serve page but his phone just cancelled. I assumed by updating on my account his would be fine as ...
If i ever get one, where will the refer a friend amount display on my self serve account? My current rewards section only shows one line for auto-pay and another line for community. Just curious where exactly i should be looking. Tks
Hi Dear Public CommunityI have had no phone service for the last few days. I have done all the basics to try to resolve it. Powered off, reset network, took sim out and replaced it, I checked my plan and the service is up, put sim in other phone to ...
Forgot to put call payment on replacement credit card and service was cancelled. How do I call or get help without my phone? Could a reminder be sent thru text that payment is being added to credit card so service continues ?
I entered my email for the BF promo and used the same address for activation, but never received the credit. Does the promo take time to appear? Has anyone else had this issue?
Thanks for any answers, as an aside, I have never experienced worse customer service in my entire 43 years of life on this Earth, I would share if I didn't think that I would be preaching to the (incensed and) converted. May God have mercy on Public ...
