[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Returning to Public Mobile Problems/Questions
Hey all, sorry if this isn't the right place, I am not even sure how I would search this question. Basically a year ago I left to a different country, and was planning to maintain my account by paying once every 6 months to keep my account active. Un...
Resolved! funds
how can i use the funds?i paid for it before the autopayment, and it was funded.
Superstore Experience
This was awhile back, but I just found this area to give feedback, so here we are. Was not impressed by Superstore's customer service. Went in, knew exactly what I wanted, told the associate what I needed setup (sim, plan, number port, etc). The as...
Resolved! Spam e-mail & in mailbox
Has anyone else received an e-mail seemingly from Public Mobile which appears to be spam ("Fast way to earn money! Use your chance to the world of Bitcoin opportunities! Make over than $5,000 in the first week!"). The above e-mail was received from "...
Resolved! SIM doesn't fit
hello i just ordered a NEW SIM but I have an phone 7 and the SIM doesn't fit i need a NANO sim do I have to reorder
Resolved! transfer my number from KOODO to Public
Hi , I want to transfer my number from Koodo to public and was asked to choose a new number first , and wait for A SMS from public ,but it had been over 12 hours still didn't get a SMS from Public yet ,so how long I need to wait and how do I sure to ...
Resolved! where can I get an invoice?
a shout out to Christian_P, moderator, where can I get the invoice for 2020 for tax purposes? thank you
Resolved! Textnow
Can I transfer my textnow number to my new phone I have no carrier my phone is unlocked
Resolved! No data a week after new billing cycle? I'm confused.
When does data renew? I assumed it was on the day you paid your bill, but I got an alert a week before my bill was due that I'd used up 75% of my data - that's typical for me. No biggie, I never use all my data before the month is up. So my bill...
Resolved! Won't let me log in to account
I'm very fed up right now. Firstly, I got a sim card a few months ago that was damaged in the mail so that was ruined...so I ordered another one (I've now paid for TWO) and still haven't received the second one. The website won't let me log in to...
Public Mobile No Longer a Secure Website?
Until the past couple of days, I've never had a problem logging into the self serve Public Mobile website (and I haven't changed any of my computer settings), but now I am being warned that the website isn't secure and my browser is warning me not to...
Resolved! Spam Message
Warning and Heads up - Received Spam Message.Note to others...do not click on any links:ReportDeleteGOODBYE
Resolved! Holiday giveaway 2GB add-on
Is there any expiry date on this bonus/gift?
Resolved! Funds
How do I add funds to my account so I can buy addon?
set up email
I reset my phone and cannot set up my email account into my phone. Error message"Set up could not finish- Authentication failed" keeps coming. I CANNOT set up my email account into my phone since I reset my phone accidentally today.
NO CONNECTION
TESTING
Province-Wide Calling
So I live in Ontario and I may change to a Province-Wide plan in the future, considering I have only left Ontario once in my lifetime and visited Montreal. But I will not right now because the canada-wide plans are the same price so the province-wide...
Resolved! $15 Plan - immediate vs next renewal plan change re the Limited Time Offer (LTO)
Hi Community, I have someone on the "soon to be grandfathered" $15 plan. This is what the current situation is with their Data & Add-Ons: Here's my question: If I utilize Change Plan now and move this account to the $25.00 plan still available under...
Resolved! Lost data
Hi my account had a holiday giveaway of Data from December. 1GB. I don't remember seeing any time restrictions on the giveaway. So I'm not sure why it's been taken off my account.
can not access to self service after activation
Can not access to self service after activation. Showing the email address is not good. But it seems 1st month payment already taken from the credit card, but the sim not activated yet.
Resolved! New Member - Data?
Hi there, I just activated my SIM card for the $15 plan but it seems that my data isn't working. With my old provider, I had to wait a month so is it the same here? Thanks.
call failed
I can not call in province. They say it need long distance add-on.
Canada-Wide minute add-on cost increase soon?
Will public mobile increase / mix up the cost of add-on minutes? If they followed the direction of these new plans, I suspect..... 500 min Canada-Wide Long Distance - $5.00500 min Province-Wide minutes - $5.00500 min Canada-Wide minutes - $8.00 or ma...
urgent! no service; calls dropping; cannot send/receive calls
i have no service for talk. text only right now. calls been dropping in the middle of the conversation.i changed all passwords & security question as some1 could be trying to "port" or hack accounts. turned off autopay as i am changing plan to 50/mon...
Resolved! Newbie Billing Question
First timer question. Here's what I'm seeing via Billing: Available Funds = $50, Payment Due - Feb. 20, Payment for Next Cycle - $50, Amount Owing = $0 . Am I manually paying for service in the next 4 days or less (I'm not set up for auto)? Not qu...
