Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Having trouble getting my sim card to work on Samsung rugby 2. Just activated the card and can not get it running. New PM member.Tried the check your phone page, this was the result;"Your device has not been reported as lost or stolen.The Network Com...
while signing up, the browser hung. my phone works with the new Sim card & new phone number, but i can’t get into my self service account. and i can’t reset the password on the self service account. any ideas?
Payed dir service with a $40 voucher from Avondale on Dunn Street in Niagara Falls, and service was not initiated. I was concerned if this may be a problem on my end with the phone company or if the store may have misprinted my voucher.
I've just noticed that PM have a new option to 'Sign up for Deal Alerts'. Just need to provide an email address and, of course, consent to receive these alerts. Was wondering if this is new or just something I've not noticed before?
@CS_Agent I have a Huawei Pro 20 Lite. Occationally, my texts are not received, or, I do not receive texts sent to me. However, the texts appear on my usage history. I have tried re-starting my phone. Thanks.
I have been trying to add minutes to my phone but it won’t let me do this. phone number removed and duplicate threads merged by computergeek541
With Every other Provider that has limited minutes, when you make a International Long Distance Call you use your Regular Minutes Plus you pay Long Distance. Now my question is with Public Mobile's $10 & $15 Plan with either the 200 minutes or 400 mi...
After changing my plan, I expect to be charged for the new plan. When the Credit Card bill arrived, I found double payment for one action!!
Hello. I have setup an account for a new iPhone. The iPhone is currently working and my credit card was charged. What I cannot do is login to the account to manage it. My email is gxxxxxxxxxxxxxxxWhen I try to retrieve the password through the forg...
Will my Zenfone 5Q work on the Public Mobile network? It has a dual sim card slot (one is already taken up with my US, Roam Mobility sim) and I would like to do prepaid in Canada.
Hi! Did a couple searches on this. I confirmed that PM does support iPhone SE so long that ts unlocked. My contract with Fido is up and I'm on month to month, does that mean the phone is unlocked? I'm not sure how to find that out. I ran IMEI code on...
can u please help me who to paid bill online i was unable to do it
Hi,Why I have changed my plan but after confirm the status of plan still remsin unchange?thank you
Hello friends,How can I get assistance with this provider? I can send texts sometimes but nothing else works so far and its been 4 days since the activation...
My account is suspended and I bought 2 payment vouchers today to add to top up my balance but I keep trying to and it wont let me saying the voucher number is not valid. Please help
Hi, I wanted to check if the Sim is activated from my cell phone.on the phone it does not show the service activated. please advise. Jay
HI There, I tried using the link for the compatibility test but it didnt work. Would you mind helping me check if i could use v15 for 3G or 4G with public mobile? Thanks, Chatrine
Hi, I've got my self-service account locked out. anyway I've sent a private message to the Moderator_team. Just want to know how long will it take the team to read the message and can start to help me? I need to buy a roaming add on for a trip tomo...
Did not get my sim card 3 to 7 business days is over ??? help please email "Hello there Tristan, Public Mobile here with a quick email.Thanks for your order on 05/17/2019. We can’t wait for you to become a part of our wireless community."
Are the add-on plans for travelling to the Europe? I am going for a vacation in the summer.
After all data is used up, am I still able to use data by paying for extra data??
How could I refer a friend, but not providing my phone number? Is it even possible??
I paid for my account and it says I was suspended
Hi All, I wanted to migrate to a more expensive plan but given I was in mid cycle, I chose the option to change the plan at the new cysle date. On the date of top up, my plan did not change but renewed it on the old plan. When I changed the plan manu...
Can she just leave the SIM card in? No plan for her to get alternate SIM as she will just use wifi..she is on $15 mthly plan.. Question is that I am not going to get hooked with some massive bill because she is roaming on PM account while in Europe?...
I tried to activate my sim card but it did not work and my credit card was charged. It is saying that my sim card is already in use now and does not recognize my email. Can anyone help with this issue?.
Hi, My phone plan is supposed to renew tonight, but I'll be going on vacation for 3 weeks so I want to renew it after I come back, how do I do this without cancelling my plan?
Note:This is not about the current outage, and this is not urgentI read this already but I still need to get my facts straightI'm going to another non-US country for 2 months. As you know, PM doesn't offer roaming, therefore I want to suspend my plan...
So I paid the bill the day after it was due using two top up cards , I chose the 45.00 plan had a 7.00 credit - for my phone not working for days prior- and paid using a 40.00 and 10.00 top up card...the plan says it expired last night and I owe 33.0...
I'm going away and would like to have more data while i'm away can i change plans and then change again when i come back ? and do i also keep the rewards i have when i change plans. thank you
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