FR
Help
Get Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Register now!

Forum Posts

Ask a question

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 64621 Views
  • 177 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 69638 Views
  • 180 replies
  • 32 Bravos

Incoming international texts not received

I use international text to keep in touch with family and friends in the UK, all was working great but a few months back I stopped receiving texts. I thought people had just gone quiet but now find out that although they receive my texts I do not rec...

Biff by • Great Neighbour / Super Voisin
  • 1306 Views
  • 4 replies
  • 0 Bravos

Invalid SIM

I just purchased a SIM card from WalMart but when I fill out the activation information, it says that the SIM card number is invalid.Anyone else have this problem?

Ontheverge by • Great Neighbour / Super Voisin
  • 1036 Views
  • 3 replies
  • 0 Bravos

Resolved! Not able to Send photos

Hi,I have a huawei p30 and a huawei p30 lite. I used to be able to send photos with my huawei mate 9, but I cannot send photos anymore after switching to huawei p30. Neither could my boy with huawei p30 lite. Should I reset some settings?Thank you.

sweeterhome by • Good Citizen / Bon Citoyen
  • 2378 Views
  • 4 replies
  • 0 Bravos

Resolved! Reactivating my plan

Hi there, I had a concern with my acount payments and I’m wondering if you can help me. Currently I’m set up for a pay as you go plan, and last month I payed a $40 voucher, I already had $10 in my account and I bought a $20 voucher before the next mo...

Maeb_H by • Great Neighbour / Super Voisin
  • 2540 Views
  • 14 replies
  • 0 Bravos

Service issues

Unable to make or receive calls.  Shows that the phone is active on the system.  Been a long term customer.  Yes tried turning off and on, removing SIM card etc.    

Drury by • Great Neighbour / Super Voisin
  • 1213 Views
  • 5 replies
  • 0 Bravos

Automatic payment

I have activated auto pay option. First payment I got $2 discount but for next payment it’s showing No discount. As per my understanding auto pay is eligible to get $2 discount every months payment??? please clear me  thanks

muhd032 by • Great Neighbour / Super Voisin
  • 861 Views
  • 3 replies
  • 0 Bravos

Rewards System

Hello everyone,  Any advice on how i can best take advantage of thr rewards system to get my bill down to zero. Currently on the 25 dollar plan. Also any tips on getting more referrals?  Thanks 

_PAP by • Good Citizen / Bon Citoyen
  • 1882 Views
  • 6 replies
  • 0 Bravos

Resolved! my account got deleted

Hi there, I hope someone can help me. Last week I applied a new line from Fido (they had a promotion) so I ported my phone number to Fido. But then my Public Mobile account was deleted by porting my phone number. I paid the plan for this month alread...

chrislin2k by • Good Citizen / Bon Citoyen
  • 3712 Views
  • 19 replies
  • 0 Bravos

Resolved! 5198, compromised ?

So chkd, and the latest query about this number was early Sept. I see that it is a common number used by Pub'Mob', as I thought it was. Anyone else receive odd acting (presumed) texts from this number the last 48 hrs ?  Back story;_ Anyways yesterday...

dougc by • Great Citizen / Super Citoyen
  • 3437 Views
  • 18 replies
  • 0 Bravos

Resolved! Someone opened a PM account on my name

 I am getting welcome and activation emails from PM. I suspect someone is trying to do a SIM SWAP. How do I get the PM account terminated to protect myself? Can someone help?  

Eskay by • Good Citizen / Bon Citoyen
  • 4160 Views
  • 25 replies
  • 0 Bravos

lost phone

hi!i lost my phone 3 days ago and i want to cancel my number

franco444 by • Great Neighbour / Super Voisin
  • 2074 Views
  • 10 replies
  • 0 Bravos

Resolved! Plan Activation

Im switching to a new provider, and I need my phone number to be active for them to port it. Is there any way to temporarily activate it?

Pritpalmaan by • Great Neighbour / Super Voisin
  • 1083 Views
  • 3 replies
  • 0 Bravos

renewing for the next month

My first month I signed up for the $25 plan - however I have decided to go to the second month using the $15 plan.  I went online and put $15 into my account which it shows in there for a balance.  I just received a notice on my phone that I do not h...

billysmustang by • Great Neighbour / Super Voisin
  • 1160 Views
  • 6 replies
  • 0 Bravos

Resolved! Cant access

Hello i cant access my acount to update payment

4165753530 by • Great Neighbour / Super Voisin
  • 1184 Views
  • 4 replies
  • 0 Bravos

Resolved! Damaged Sim Card

When activating an account one enters the 19 digit Sim Card number. You can also see the last 4 digits of the Sim Card  number when you go into My Account and use the “Change Sim” option. You usually can see the Sim Card number in the settings of the...

Labels
Copyright © 2026 Khoros, LLC
Need Help? Let's chat.