Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I paid my bill and send me a text saying they received it.And it work for approx a day and a half. Then public mobility said they credited me $25.00 back and said, I needed $10.00 more to get my services back In on the $25.00 mth plan +tax .Also sen...
So, trying this again, as it didn't work, and I thought this said that it would send me email updates, so I don't have to check in here all the time, but I never received anything, so this has been very disappointing so far. A few questions, before I...
Hi I am just wondering I don't want to be a bother but what is the usual time to hear from an Agent about an issue. It has been 24 hrs now. I have not heard from anyone. Thank you
how come i never received my 5 gigs of data when i signed up ? on my second month with public mobile and don't see it on my rewards, i met all the criteria, so not sure why i didn't get it.
My number porting failed, but the weird thing is I get calls on my old sim, but get texts via my new sim. (Good thing I have an old phone).If I make an outgoing call via my public sim, and it says its my number, but I can't get calls to my public sim...
My minutes seemed to disappear faster than I expected. Do incoming calls use my minutes allowance as well? Or just calls I make? I also can't seem to access voicemail. It says "Connection problem or invalid MMI code"
Hi: My Dad passed away, and I want to close his account so he is not billed for service. Since Public Mobile doesn't have customer service number, what is the procedure to close my dad's account? I have never used public mobile, so I am not sure how ...
My account is currently suspended as I had planned to move to Koodo.Will this cause any issues when trying to port my number?I'm hoping my number doesn't have to be "active" to port. Can anyone confirm?
Hey all, sorry if this isn't the right place, I am not even sure how I would search this question. Basically a year ago I left to a different country, and was planning to maintain my account by paying once every 6 months to keep my account active. Un...
This was awhile back, but I just found this area to give feedback, so here we are. Was not impressed by Superstore's customer service. Went in, knew exactly what I wanted, told the associate what I needed setup (sim, plan, number port, etc). The as...
Has anyone else received an e-mail seemingly from Public Mobile which appears to be spam ("Fast way to earn money! Use your chance to the world of Bitcoin opportunities! Make over than $5,000 in the first week!"). The above e-mail was received from "...
Hi , I want to transfer my number from Koodo to public and was asked to choose a new number first , and wait for A SMS from public ,but it had been over 12 hours still didn't get a SMS from Public yet ,so how long I need to wait and how do I sure to ...
