I don't remember my password to reactivate my phone number

[rosalinekuo]

I cannot log in as I am unable to remember my security question answer

[esjliv]

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@rosalinekuo wrote:

I cannot log in as I am unable to remember my security question answer

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@rosalinekuo , 

There is a "Forgot your password?" option for the exact occurrence.

If still issues clear your browser's cache and open a tab in incognito mode.

Site can be very slow, so be patient.

If this still fails only Moderators can get you back in.

Good luck

[Staliger]

@rosalinekuo Contact a moderator (Public Mobile representative) for assistance:

(second option below is easiest to submit a ticket)

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

[Quigley]

Please use the chat bubble at the page bottom right corner to get a ticket for help with that. Type in contact moderator or forgot security question answer until you get a ticket generated.