Community

Resolved! My Phone Number Showing Up on Peoples Phones that I Have Not Called

Lately I have been receiving phone calls and texts from people saying my number showed up on their phone showing I have called or texted them.  In all of these cases I have not called or texted these people and don't even know who they are.  Their ph...

Resolved! Method of payment

HOW DO I CHANGE METHOD OF PAYMENT TO NEW PRE-REGISTERED CREDIT CARD? 

Resolved! I would like to transfer my koodoo phone number

I have an account with Koodoo which is &&&&&&&&. My Koodoo phone number that I want to transfer is **********. My temporary Public Mobile phone number is **********. which should be replaced by my Koodoo phone number.  Thank-you Edited by ShawnC: Per...

Resolved! How to extend the number of rings of incoming call on Public Mobile? ?

Does anyone know how to do this? 

Resolved! Credit Card Not Being Verified

Hello,I'm trying to sign up for Public Mobile but on the payment page after I complete it and click activate, the next page that comes up says my credit card can't be verified.I think what happened is that I typed one error in my address and now it's...

Resolved! Updating my cc

I locked myself out of my self-serve site and to update my cc.  How do I go about doing this?

Resolved! Expanding time to activate sim card

I bought a new sim but I don't need to use it right now, what is the maximum of time that I have until I activate it ?

Resolved! Monthly debits with no problem till now. I just updated credit card info. Was that the problem ?

Resolved! Can’t access my account

Hi community, I can remember the email and password for my account after change my credit card payment method. Now my phone is suspended, what to do?

Resolved! Usage History: Search back to Jan 2020 ?

Hi all. I see this note on PM website: " The Usage History covers your last 90 days’ (approx. 3 months) worth of usage. " Is there a way to search further back? e.g. to Jan. 2020 ? Thanks.  

Resolved! opposite of #31# for public mobile?

my phone setting to to block my caller id for all calls.what is the #XX# code to unblock this call  basically the opposite of  #31# 604 XXX XXXX ( to block caller id on this call)i want   #XX# 604 XXX XXXX show my caller id for this call only.

Resolved! Data usage is incorrect

The data usage is not correct.This is data usage. But when I see that in data and plan, it's showing different and more data usage. 

Resolved! ZTE 721 on PM

Hi all, I am trying to setup a ZTE WF721 on PM as a cheap landline alternative.  So I grabbed a used and unlocked ZTE WF721. It came with the 16 digit unlock code. First off it was doing the all red flashing signal strength lights, so I followed dire...

Resolved! Add ons

I recently purchased a data add on. I figured I would need at least 2 g so I selected the data add on twice but only got 1 g credited to me how do I get this corrected???

Resolved! Account Blocked, and does not let me reset my password

Hi, I have been blocked out of my account and after one hour when i tried resetting my password using my email id. It says you have been locked out. I dont understand how to go about it.  And the Chat bot is of no help

Resolved! Email login

When I first created my account I made my .com a  .co     I need to change it to be actually what it is as a.com

Resolved! About the e-sim card

Hello,I'm a user of the Public mobile, and I'm wondering whether the public mobile supports the e-sim card (aka virtual SIM card)?  Because I just changed my phone and I hope to use an e-sim card.... Thanks for your help.

Resolved! Referrals

I am fairly new to this community. I referred a friend and I know the friend received the $10 off, but I was told she didn't fill in the code for my $1 off per month. Is there any chance this can still be applied to my account?

Resolved! Autopay isn't working

I set up automatic payment but I still have to pay $2 more every month，how to solve this?

Resolved! Sim card is not arriving

I ordered a sim card from the official website (232833) on Dec 12 and it still not arrived and I can't get any update. I saw so many people with the same issue. If I ordered from Amazon, it would have arrived a long time ago. I ordered online because...

Resolved! $15 Plan, Canada vs US/CDA Add-on minutes usage order

I have a $15 plan that I activated less than a month ago.  I downloaded the holiday gift of 400 US/Cda long distance as soon as it went live in early December.  I just purchased the $5 500min Cda minutes add-on.  I'm about to run out of plan minutes ...