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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 92 replies
  • 18 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 178 replies
  • 21 Bravos

Resolved! Why my reward do not apply to my payment anymore?

After I changed my 90 days plan to 30 days plan. Why my reward doesn’t apply to my payment anymore? The payment when I changed plan is full amount without 6 dollars reward (3 years+2$ auto payment+1$ refers) on July 29th, the next payment is full amo...

Derekchai by Good Citizen / Bon Citoyen
  • 9 replies
  • 1 Bravos

Not impressed

I topped up and my phone NOT working 

Lynn62 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Re: Renew plans

I paid friday july 26th my phone bill with a voucher i've been with this company for 6 months and this is the 1st time that after 2hrs of my payment still no service and i waited for the service to come back for a week and stilll no service, even pub...

cgonzalez0701 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos


Hi, I just referred a friend, Elizabeth # xxxx, and I'm not sure if I got rewarded.Harold # xxxx Cheers XxxXxx Edit by mimmo

harley_57 by Great Neighbour / Super Voisin
  • 3 replies
  • 1 Bravos

Is Motorola G6 supported

Is the Motorola G6 supported?  i see G5 and G7 in the list of supported phones, wondering why G6 is not, as that is my phone.

tdttest by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

US roaming addon

I have purchased a US data roaming add on yesterday, and it shows up in my account, with a usage of 0 /1000, however now that I am in the US I still don't have any data

Ozhyhinas by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

I cant talk or text

Hi, i just take renew and take a new plan and i cant talk or text wen i try to call it said i dont have longdistance but it's not 

Sophier09 by Good Citizen / Bon Citoyen
  • 13 replies
  • 0 Bravos

Could not make a call.

I tried to make a call but a recorded message told me that talk is not part of my plan.  It is part of my plan and my phone worked earlier just fine and it worked fine again just a few minutes later.  I did not misdial.  Why did it temporarily not wo...

Public201907 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! Does my plan expire?

Hi everyone.  After my first month with Public, I'm quite impressed.  Here is my question...Will my plan cost increase over time or is it secured?  If they phase out my plan will I still be able to keep it at the original price?Thanks

DDM69 by Deputy Mayor / Adjoint au Maire
  • 6 replies
  • 1 Bravos


My 30 day plan was to expire on August 2nd at midnight, so I bought a $10 add on for 200 MG of data, but this morning, the 3rd, the website says my account has expired....didn't the add on would keep me having the ability to use 200 MB until it was a...

ROB1764 by Great Neighbour / Super Voisin
  • 11 replies
  • 0 Bravos

5gb to 8gb upgrade

So I am on the road and am thinking of upgrading to the $50 8gb plan from my 5gb. It is asking me for $50 even though I still have time left on my current plan. If I pay that do I get  credit for my current plan where I am half way through? Second qu...

KamWest by Model Citizen / Citoyen Modèle
  • 8 replies
  • 0 Bravos

how the phone rewards works

since i sign up should accumulated 10 dollars per month as part of the promotion. but i dont see it . so ending up paying 38 each month. can someone experience the same thing. thsnks 

laila10 by Good Citizen / Bon Citoyen
  • 12 replies
  • 0 Bravos

Resolved! issue in activating account and sim card and setting up account

I received the SIM. We went through the steps to activate the SIM card. We made it through all of the steps; however, when it came time to sign-up for the plan and process payment with my credit card, I received an error message saying something went...

mojo73 by Good Citizen / Bon Citoyen
  • 22 replies
  • 0 Bravos

International sms are not working

So i got the pack and it says unlimited international text.   But when i send any sms internationally it immidaiately gives me a delivery report but no sms is ever sent. I have tried sending international sms few time now to different mobile numbers ...

Prab1996 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! Cannot Activate account

Hello I am trying to sign up for a public mobile plan. I have a sim card and finished all of the activation process just for it to say that the activation has failed and contact public mobile for help. I tried to restart the process and it says that ...

Brian101 by Great Neighbour / Super Voisin
  • 10 replies
  • 0 Bravos

store-locator page

Not a question but I don't know where else to put this. Looking for a phone plan I compared rates and  service and decided on Public Mobile.  But going to  I got "OOPS Something went wrong. Please try ...

changem by Good Citizen / Bon Citoyen
  • 14 replies
  • 1 Bravos

Resolved! Activation issue

Hi.About 4PM Eastern time, I completed the application process (personal details/payment etc), took out the Rogers SIM card and inserted the PM SIM card.I have a iphone 7 plus which is unlocked.I also requested that I keep my old tel #.However, while...

Alleyoop by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

Resolved! Can't incrementally upgrade my plan without full charge

So when I signed up to my custom plan the form screwed up and did not include any talk options -_- and I only noticed now that I can't make and receive calls.  I want to add in talk but I can't adjust my custom plan because if I add talk to my 90 day...

cpdohert by Good Citizen / Bon Citoyen
  • 13 replies
  • 0 Bravos

Changed 40$ plan to 15$ And now only incoming works

Hi i changed my plan to the 15$ from 40$ and now only incoming calls and texts work. I just changed it at august 2nd at 2:20pm. Can a forum moderator take a look at my account please? Id like it to get working and if possible may i get a notification...

trueje by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! Support Enhancements???

Not sure if I am missing something hereI *swear* a read an announcement about a new / improved self serve ticketing feature to resolve communications issuesBut... WHERE is it??? I don't see anything and even asking Simon point blank (he offers to hel...

kav2001c by Mayor / Maire
  • 3 replies
  • 0 Bravos

Resolved! Creditcard billed twice on activation

My credit card was billed twice on July 24,2019 and I have been messaging the Moderator and its been nine days now but no reply from them. I even included a snapshot of my bill. Please help thank you. 

Accidentally purchased unnecessary add on

In trying to purchase a 10 day US Roaming package (Talk/Text & 250mb data) I accidentally also purchased the 10 day talk and text (no data) add-on. How do I go about getting a refund on this?

lauram by Great Neighbour / Super Voisin
  • 7 replies
  • 1 Bravos

No service.

My service got cut yesterday morning cuz the autopayment didn't get through.  I made the payment manually and I got the service back but after a couple of hours my service got cut again.  My balance is filled with that money that I transferred, and t...

dg87 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Mobile hotspot does not work

I have a Sumsung Galaxy J2 prime. I don't understand why the mobile hotspot does not work. I can connect to the mobile hotspot with my Acer laptop but it says that the is "no internet". But internet work on my mobile phone. Why internet does not work...

alexis9 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos
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