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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

US Roaming add-on

I have just returned from a mon5h in Florida using the US Roaming add-on. It has been no5hing but virtually useless fo4 voice calls. Firstly I had so many “call failed” messages that it would have been laughable if it were not so frustrating. Also...

Resolved! Rewards

Hi, I activated my SIM card a few weeks ago. I put in my friends code and she isn’t saving and I didn’t get the 10 dollar saving Thanks

Why incoming call consumed my minutes?

Hi Folks, I am using the most basic plan which is $15 per month with 100 air minutes and unlimited incoming minutes. I forwarded my work cell to this number so I assume whenever there's someone calling my work cell - which will be transferred to this...

2gb add on

Hi I accepted the 2gb add on for Christmas but my profile only shows 1 GB is there any problems with the offer. I accepted it on Dec 21 2021. Thanks for the help. Be safe Lisa

Resolved! Ported the wrong phone number

I just set up my account and after finishing I checked my phone. It shows that I ported my home phone rather than my cell number. How can this be fixed so I have the correct number for my cell phone. My home number is still working but the cell isn't...

Resolved! No email received

I have not received an email to reset password. Public Mobile system is so stupid, why cant we talk to someone.

Resolved! Porting in from Zoomer Wireless

Hello. I'm trying to port in from Zoomer Wireless but I'm not seeing an option for them under the list of previous service providers. Can anyone who has ported in in the past advise on which option I would need to choose? From a quick google search i...

Resolved! Bonus SIM Card

I ordered and received SIM card Jan 11, but there is no Bonus SIM card in the package as the pop up message said.Pls can you check and let me know?

647xxxxxxx

My credit card is canceled and now the payment did not go through. My account is suspended, how can i make the payment? Edit by Dunkman: removed personal information

Resolved! Overcharged multiple times

I got both my daughters accounts for $50. I activated both and I was charged $56, 5 times over 2 days. I have sent an email asking it to be rectified along with pictures of my bank statement showing the multiple payments and I’m being told they didn’...

Really need to talk to an agent and it will not create a ticket no matter what account I use

I think Public mobile is a scam and that is the reason we keep getting fraudulent phone calls. I can't stop it, l; I can't connect Public, and all I get is error messages when I try to create a ticket. I can't even tell them why I want to cancel the ...

Account disable

I need to talk to someone about my account. My phone just stopped working. I cannot go in the online (my username is disable as well). Tried sin in another phone. is not working for receive a call but I can make a call no problem.Internet just workin...

Resolved! Did not receive SIM card

Hi, I ordered an LG K32 phone from Public Mobile and I did not receive an SIM card. I was told that I would receive one so I would like one to be sent to me. Vince

Resolved! Sim card shipment

I order sim card on 12-Jan-22. It is estimated to arrive on 17-Jan-22. But today the status is still On its way, not out for delivery. How can I follow up where my sim card is? If I know it will take this long I would rather buy it at the shop myself...

Resolved! Public Mobile bill listed as "KOODO TOP UP REAPPROV" in my credit card statement.

Just switched from Koodo last week (on Thursday the 13th), and I got charged the expected amount by Public Mobile ($28.25) through autopay, but I was expecting it to be labelled as "Public Mobile" and not "Koodo". Is this Public Mobile paying Koodo f...

Cannot receive incoming calls/texts

I cannot receive incoming calls or texts to my Public Mobile number--my account was switched over with an existing number from my old provider last month. I can only make outgoing calls and texts and can not receive any incoming calls or texts (have ...

Resolved! Sim card

Idid not receive a sim card with my CPO phone.

Resolved! Change US Roaming Start Date - or cancel for refund

Hello,I purchased a 10 day US roaming add on, today, wanting to be prepared for when I cross the border next week Friday. Unfortunately, I thought the clock would start once I crossed the border, not today. Can I cancel the add on and repurchase for ...

How to add Friend?

HI All, How to add friend in this new Community? I cannot find my way around to add thanks

Resolved! No access to my account

I am locked out from my account xxxxxxxxxxxxxxxxxxxxx Edit by Dunkman: removed personal information

Payment issues

I’ve tried three different top up vouchers. And none has worked I have receipts One was 50$. And two were 25 $. I’ve tried to submit ticket to no avail. Please help !!

Resolved! leaving public mobile

Hello, Sadly I have left Public Mobile. How do I know that the auto pay has been deactivated? With gratitude, de13

Holiday Rewards

Hello, I'm still waiting for this to be added to my account and I messaged a mod three weeks ago, but never got a response. How can I proceed from now? Thank you for your help!

Resolved! International Destinations with Free Holiday Giveaway and Int'l LD bonus

I have following Add-Ons in my account $0 Free Holiday Giveaway: 400min INTL Long Distance (incl CA & US)$0 Free Holiday Giveaway: 500min INTL Long Distance incl CA & US500 one-time Int'l LD bonusQuestion :What international destinations can i call w...

Prevent pocket dial

To prevent pocket dialling, clear dialled calls and missed calls, this way there are no numbers available to pocket dial on your phone

Resolved! Cancel an order for a phone

Hi, Just ordered a phone with public mobile because I thought I lost mine. Now I gotta cancel this phone order, but haven't been able to find who to call or where in the order email I could cancel it from.Thanks

Resolved! Sim lock code

I put my public mobile sim in different phone to see if I’d like it. I Didn’t But when I put my sim back in my public Mobile phone it says sim locked

How do I setup account for my elderly father. He is unable to do it himself.

He has lost the use of his phone. 778******* He lives in lytton and there is no cell reception or internet or telephone land line. I have phoned koodoo customer service says go to any place where you can buy instant top up. Go to London Drugs and...

Resolved! My husband opted us out months ago when we got new phones. Today I find out I’ve been being charge

Only because our credit card expired did if find out that I have been being charged for the last 5-6 months for a service and number I do not use. And they say I owe money, this phone # has not been used since I got a new phone and # and a contract ...

Phone not working

Bought the $20 US roaming pkg and the talk keeps not working. Not happy

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