Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello,I ordered an iPhone on Dec., 23.As it was too late to cancel my order, I wrote to "device.return@publicmobile.ca" on Dec., 27 (Sunday), asking about the procedure.I received my iPhone two days later but no answer to my mail.On Dec., 30 (Wednesd...
I have no connection for calls or text but have mobile data. HELP!!!!
There is a user that is acting childish, and in a mildly harassing manner towards me and some other community members. Is there a way I can block certain users?
the transaction has been showing in my credit card statement. but I can't see the long-distance add-on showing in my account. it should be the long distance add-on to China. Please let me know what happen. thanks
I am considering joining public mobile. I would be motivated to join today if fees could be waived. I want a free sim card, Just my regular monthly prepaid plan fee. If this request is feasible please respond. I have 3 sim cards already, only one wor...
I have not got my reward for three month
2 weeks ago, My SIM Card has stopped working all of a sudden, (I already ordered a new one from the site and I'm just waiting on it to arrive) But when I was checking my usage history just now it said that my number was making calls 2 days ago. Is th...
Hi guys, Is it just me, or is the self-service portal not loading? I just get a blank screen.
Yes @pm-smayer97 , they should have locked the thread at the same time they removed the gifts. I guess there will always be people that try to squeeze in their entry. I hope they don't get counted. But hey it's not like it's a million dollars or anyt...
Before I went into the wild I have checked the wireless coverage map on public mobile website. I went to Buntzen Lake in BC, which should be well within the coverage of PM wireless service, according to the coverage map. However, there is completely ...
Hey Everyone,I was just wondering if anyone else thinks that at some point in the future if Public Mobile will transition their speeds from 3G to LTE once the main carriers have mostly moved onto 5G speeds and that becomes the mainstream. I am aware ...
I used the offer below to activate as a new Public Mobile User. Get $5 off every month for 6 months when you activate on any plan $35/mo or more online*. Don’t miss this great deal! Activate by December 18th.Plus, get 50% off SIM cards when you purc...
How do you get a 90 day plan?, I want the better loyalty rewards .
Hi, new customer here. I got a text or two from PM when I signed up. Now, I got two texts this morning saying rewards had been applied and then a few minutes later that my payment was applied. All correct info, but highly annoying. Is there a way to ...
hi public mobile I order an new SIM card and I get the order confirmation, and it’s been 4 days and I won’t to know how do I track my SIM card thx
Hi All and Happy NEW YEAR *Cheers* I would like to change my email that is connected to my Community account; and yes, I know I can do that change myself in "My settings".NOTE: the email I want to change it to is connected to a different Public Mobil...
Hello, I am looking to purchase a LG K31 phone from Best Buy In Canada it is a Telus phone but I do not want to assume that it would work. Could I possibly get an answer please the sale is done on January 4th so anytime before that would be appreciat...
I'm unable to make calls or texts, but have found a few calls to my voicemail over the past day. I can't seem to switch my SIM back to the card I have in my phone. What do I do?
Hi I'm helping out my friend set up their self serve to get the free gifts but it wont recognize his phone number. We've already sent in a ticket but wondering if there is any other way to fix this before the midnight deadline? He activated in store.
So I have not had service for two days. Tried everything. Today I check my account online and it shows the last 4 digits of my sim card....they are not the same as the Sim Card I have always used since day one. I have never changed it. Impossible to ...
Hi there - I just ported a number to Public Mobile yesterday. Noticing my bars (Samsung phone) are toggling between 0-2 bars. It went to 3 bars when I was on a call.I am not in a remote area, and not in a concrete building or anything. Another Public...
Just curious if there is any known issue with Scotiabank Visa's not being accepted by Public? Trying to change my payment to my Scotia VISA and it will not accept the card. My bank says that it is approved on the banks side and it needs to be manuall...
My phone bill is pre-authorize. It is deducted from my checking account every month. I have seen where it was deducted from my account on December 1st, 2020 but my cell phone got disconnected. Can you kindly look into this matter for me.Thomas Campbe...
Hi everyone, Thanks in advance for your assistance. I have recently joined PM and am having dofficulty sending/receiving picture messages. I am able to send/receive text messages and phone calls. I can even browse utilizing data/WiFi, and can send...
i am a new customer, and want to get the Boxing Week offer, but i forgot to submit my email befor i activate my new SIM card. now i activated it but i couldn't get the free data.how should I fix it now if i still want to get the 5GB free data? thanks...
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