[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Samsung S22 5G
I know there is/was a list here somewhere showing compatible phones but I can't seem to find it.Done anyone here use the Samsung S22 5G on Public Mobile. Thanks.
Payment
Why is it not accepting my payment credit cards all good
wrong IMEI
I entered a wrong number in the IMEI section, How do I change it?
Top Ups
How do I stop the system from allowing automatic top ups via the phone. I don't want top ups to be authorized - just the monthly account fee. Please advise on the process to stop the allowance for top ups. Thank you.
US Plans on 3G
Planning on driving from Ontario through the US back to BC and am looking at setting up some ad-ons for the drive. 5 days maximum. The fine print says most 3G plans aren't working or something - I basically just want to set up basic talk/text/maybe a...
Making a my account,
I answered a question wrong. My daughter was helping me and asked the question what's your plans cost I said 45 I mean 40 but she didn't hear me say 40. I just topped up last night with a voucher one for 10 one for 25 and I had a balance of 13 so I ...
Resolved! cannot get into account self-service
while registering my SIM and creating my account, the timed-out and crashed. My SIM was activated by I was never able to confirm my account password.I'm stuck where my account exists but cannot reset my password or get into my account self-service. A...
Referral Rewards Continually with Discrepancies! Public Mobile why is this??
On one of my accounts I have:10 referral code phone numbers .... xxx-xxx-1111 (they match my paper copies)Rewards are showing as 7 PM...why is this?Is this a system issue?What ones are the issue?And what are the issues?I am afraid to ask a CSA for fe...
How to change my email on file
How can I change my original email on file to a new email permanently please? thank you
Promo not added to my phone plan
Hii just activated my public mobile account yesterday and when I was checking out I put in the promo code 12MONTHS2GB yet it hasn’t been added to my plan. please add it as it’s the only reason I even switched to Public.
I didn't place the order#306595 on Sep 20, please cancel it.
Hello On Sep 20, I got an email indicating I placed an order#306595.But I didn't place it.Please cancel it ASAP. I tried to contact service support, but there is only online support. I did create a ticket, but doesn't give me option to describe what ...
NEW 2GB plan with 4G speeds $37.50
A new plan popped up on PM. It's the 2GB 4G speed plan for $37.50. Says it is for a limited time. Good for low usage consumers but don't want 3G speed.
Billing
Hi my plan just renewed today Sept 22 yet it’s saying I have already used 1.89gb of data. Impossible. What’s going on? Please help. Let me know who I can contact on this. I need this corrected.
verification email
Hello,I am trying to log in to my account to renew my plan which has expired. Unfortunately my email address was deactivated my my university last month and is no longer functional, and i have not yet updated my email address in my account. Anyway i ...
Rewards
Hello,I'm wondering if I change my plan ($25 to $15 or $15 to $25... etc.), will i lose loyalty and autopay rewards? Or as long as I continue to use the same account, will i be able to continue receiving these rewards? Thank you!
Resolved! $5 off for the 1st 3mths for switching to 5GB plan.
@J_PM Switched to a 5GB plan but didn't received the $5 off. Could put the $5 back into my account. Thanks. @Eliza5
Sim Card Suddenly Stopped Working
Hey All, My sim card suddenly stopped working. I had the sim card and same phone for over 6 months. Always on automatic payments, and always paid on time. The phone says, Emergency Calls only. Tried the sim card on a different phone. Same result, eme...
Email re order of SIM cards
I received an email saying my SIM cards are on the way, but I did not order more. How to I check to see if there is an order, and how this came about?
Resolved! porting
I registered yesterday with Public,they sent a request to my old provider to port my numbers (my wifes and mine)but we never recieved a sms from rogers.Now theyre saying I need to get Public to resubmit authorizion form for portib.How do I do that?
Resolved! Can’t reset password
Followed all steps phone working fine but locked out of account and can’t reset password. Followed all steps multiple times including waiting 3 hrs for reset…
Resolved! Account Usage balances are not being updated from Old Pay Period
I have only used:36 min of phone mins and 4.26 MB of data since my last renewal of payment. Why is it still showing my old amount of usage?31 mins and 209.18 MB of data were used. It usually updates at 12.01 am on my renewal date (Sept 20th ) Thanks
Enough Funds but plan didn't renew.
Hi, I have a 20GB 4G data plan, however plan didn't get renew even I have more than enough funds. I tried to pay it manually payment get accepted but plan still didn't get renew. What to do ?
Resolved! Revert back to old/original plan
I changed to a higher data plan while I was away from home and now would like to go back to my old plan. However I don’t see that same plan option available now that I want to change back to it.
Resolved! New sim charged to credit card but I didn't order it
I recently switched my mother from Koodo to Public. I purchased the sim card for her about 2 months ago and she has been using the new account since. However, I received an email yesterday telling me that my order for a sim card is confirmed and be...
Resolved! How can I earn rewards from community
Hi how can I earn rewards from the community and how to reedem those rewards as credit to my phone plan?. Anyone thanks
Is this normal?
5 days ago I activated my sim card with a referral code and I am yet to be given the $10 credit. What's going on? Can someone also confirm when I should expect to see the promotional extra 2gb for 12 months?
Resolved! US Roaming Question
I am travelling to Houston from Toronto in 2nd week of October 2022.I plan to buy US roaming add-on for data only. I will use data for google map and WhatsApp. I have iPhone 6S plus. My Phone is showing in Data options "LTE" and "3G" for voice & Data...
forgot my login password and e-mail address
I got ticket number 235385-517 what's the next?
Resolved! ADDING A SECOND EXISTING NUMBER TO MY ACCOUNT
Hi,i have 2 number and 2 different plan. Ine is attached to my account but not the other, How i can add this second number/plan to my account?
