Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Data Question

Hello! I am almost 100% sure I signed up for a plan that included 10GB of data.. but it seems I'm being cut off at 7.30GB.. not exactly sure where to go from here. Advice?

FM Radio

obscene phone calls

What can public mobile do about repeated obscene/harassing phone calls from the same number ?

Resolved! Paid for additional data still not received & charged twice

Resolved! Only Send SMS and MMS messages setting

Hello,My son has a plan with Public Mobile. He ran out of data today and all of a sudden he couldn't send or receive texts (even though his plan is an "Unlimited Text and Picture Messaging". He was still able to send/receive messages with WIFI, but ...

Resolved! Updating Provincial Plan: Questions

I'm wondering about updating my old $120 12 GB / 120 days Provincial calling plan to the new $40 /month plan. Originally I think my plan had full LTE speed, which the new plans have a capped to 3G speed, is that correct? Also, I currently have $...

How to get my data connection back again

Hi.I had to reset my phone to factory setting due to malfunctioning. Despite I kept track of what has to be input in the Access Point Names and was filled out as such, I have been able to get neither the network displayed nor the right performance of...

Still have no phone use... SIM swap unsuccessful

Resolved! Re: my text doesn't work

I'm a new customer and don't

Resolved! Site not working up to par?

Not sure if this problem is just with me, I'm a new user and the public mobile site will often freeze. My PC is not dated, every other site works fine however the public mobile site is quite slow and gimmicky, and will sometimes freeze.

I am unable to fill a ticket out

Resolved! Problems with Reactivation

Hello. I missed a payment because my credit card expired. I tried to reactivate my account but it would not allow me to get back the $10 plan i had (50 min/month calling etc). I needed to use the phone immediately so I chose the $15 plan. It still wo...

Resolved! Posting for a friend

A friend is having problems with her account. Hoping someone here can help. As follows: Hi there,I wanted to sign in and had lots of issues. Finally I was able to sign into my account (after having to change my password twice) but not to the Communi...

Resolved! length of my service

Where do I find my inception date with Public Mobile?

Resolved! i have paid my phone bill but cannot use my data

i paid my phone bill and am able to text and call but can’t use my data. this isn’t the first time it’s happened but since you can’t talk to anyone but a robot i was never able to get it resolved and it was a waste of my money but now after it contin...

Resolved! Having trouble for auto payment

Hello everyone, I am Utsav Patel. I am having trouble with my auto-payment plan. I have enabled my autopay but this time i did not charge with my plan and so My plan is expired. Then i have tried with manual payment mode with my credit card but unab...

Resolved! Incoming Vs outgoing voice minutes summary

Since I've switched to a plan with 100 outgoing minutes, is there a way to view 30 day cycle summaries for such? To see if it will be adequate?

Resolved! My phone service has been suspended. payment due date was today and I set for autopay just now

My phone service got suspended. payment due date was today. I set for autopay today (30 min ago). Please guide in reactivating my phone Regards,Vasajit

Resolved! Re: Beginner’s Guide to the Community

So can anyone tell me about the and how it works loyalty rewards

Self Serve Site is running faster after maintenance

I have mentioned this to the mods in the past. I always found self serve to be really slow to access. Pages took way too long to load.I just logged in after the maintenance and now the site is running much faster. Much improved.Hopefully it's not...

Resolved! Can't seem to log into the self serve an

Error logging in

Waiting on sim swap

Been waiting a considerably long time. Mod replied and asked an anti fraud question which I answered but never had a response to. My phone is my livelihood, and please help me expedite the process.

Resolved! Account locked.

Like the tittle say, I was trying to reset my password then my account got locked. It seem to be the place to ask for this, so. Issue: can't reset my password, account is locked. Best regards.

Resolved! Plan

Hello, I have activated a plan and I am currently using it, and I also activated Autopay, and the payment due date is April 18. I see Plan Expired in my account status today. Why did it appear?

Resolved! Phone capatibility

HelloI'm wondering if the following phone is compatible. thanksRebeccaSamsung Galaxy A01 Core 4G LTE