my text doesn't work

[Ug33]

I'm a new customer and don't 

[Dunkman · Accepted solution]

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@Ug33 wrote:

I think so re the mobile data. And I can call out. 

I did recently sign up and port my number. 

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@Ug33 

Your port is likely stuck then. With stuck ports, you should be able to call/text out.  Unable to receive calls or texts.  

Here is some more information about porting:

https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

You can either call Telus porting team or contact moderator for help.  I will private message you the phone number.  This number can only be used for porting issues

[Ug33]

I think so re the mobile data. And I can call out. 

I did recently sign up and port my number. 

[Anonymous]

 @Ug33 : So you can browse the internet using mobile data (not wifi for this) and you can call out. Correct? Did you recently sign up and transfer your number in?

[Ug33]

I tried restarting the phone. That made no difference, I can't get or send texts, and I can't receive calls.

[Anonymous]

 @Ug33 : Click on the Reply button to the lower right of a post and then type in the larger text box...not the tags box.

So any texts? Both in and out? Maybe restart the phone?

[Dunkman]

@Ug33 

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@Ug33 wrote:

I'm a new customer and don't 

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• Tags:
• Samsung it's just text not working everything else is good

A few basic troubleshooting advice:

Reboot phone

Network reset of phone

Toggle airplane mode on, then off.  

P.S. I started your own thread.

[Anonymous]

 @Ug33 : Which phone are you using? How about calls in/out? Internet browsing? Which texts...in or out? Or picture/MMS?