Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have just changed my old public mobile number to a new one .but just figured out a lot of my other accounts (gmail etc) are linked to the old phone.now the problems i cannot login to my gmail because it asked for the verification code that sent to ...
So tbh I'm getting pretty annoyed with this company first my number dosent work properly people text me and when I reply it comes from another number and when I try to pay with the payment voucher I bought it tells me it can't go through
does everyone get a reward for answering a question or is one answer or person chosen?
I needed to select new number but now i'm having trouble transfering number. how do i do it?
I have just upgraded my plan as of Oct 19th and the auto pay payment was processed on my credit card but now my service has been suspended for some reason. I have submitted a ticket but this out of service situation is completely unacceptable. One if...
What is the difference between "Unlimited Talk to Canada and the U.S." in the $50 plan and " Unlimited Canada - wide and U.S. Talk" in the $60 plan. I cannot find the $60 plan on the Plans page. These offerings are in the self serve Change Plan tab...
I did not get my confirmation email for the password. The place that I signed they messed up all.Please help me to reset my password.After entering the email address two times then asked me the secret question - I answered. then it said I will receiv...
Vision Mobile changed me $10.00 +tax for the SIM CARD but other places said PUBLIC MOBILE it's free for the new activation.They messed up my account as well.Now I can't log in because the most common mistake they made.I do not recommend anyone to go ...
Noticed soon after changing plan, the Overview page shows a payment due date 29 days later, whereas the My Plan and Add Ons page shows the correct 30 days later date. Can go back and forth between the two pages, the difference is consistent.
Hi, I had setup automatic payments for two lines, husband and wife, from husband's credit card, the card was over-limit at the time when the payment was due, which resulted in the payment getting rejected. It seems that Public Mobile flagged the cred...
I just activated a new number. I had cellular data turned off. How is it possible that my account shows that I have 5.29mb data usage? Is this default for all new users?
Can't login
I just recieved my sim card and tried to port over from rogers. I recently helped port a friend over and I was able to do it smoothly. This time when i activated my sim and created an account I recieved a text from public saying "to complete your req...
So there is a current promocode out for people paying more then $35, I am currently paying 45 but the website says I'm in uneligable for it, any help would be nice as public doesnt have a better get help option
I have been trying to pay for this all day but my card wont go throw iland its nothing wrong woth my card
Starting with the $25 plan including unlimited international (US) texting, if one adds the $20 for US voice/text/data add-on for 10 days, does this raise the total data limit to 1GB for the plan plus 250MB for the add-on for a total of 1.75 GB for th...
Can I get messages from Public emailed instead of texted - if yes how do I go about it? Thank you in advance for any help you can give me.
Bonjour, un problème avec l'émetteur de la carte de crédit a empêché le paiement automatique. Toutefois, hier j'ai fait faire le paiement. Ce matin, mon service avec Public Mobile est toujours suspendu. Pourriez-vous svp régler le problème?Merci
Good morning,my phone service is not working today I don't know why ?!
I have tried to make a payment many times and im sure i have filled out all of the charts complitley but everytime it says "Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card ...
i just wanna know can we do this online like if i want to port a number from lucky mobile to PM.
Hi,I put money in my account and my availible fund is even more than my plan cost now, however, the plan status iis expired. What should I do ?
Hello, I don't have more minutes to make calls even I didn't use all the 50 minutes from my plan. I checked in my "View usage" and all my outgoing calls together don't add up to 50 minutes.
My US add on ended at 8 pm today and now I am not able to receive texts. I can send them and phone calls are fine, but no incoming texts. I have looked this up and it seems to be a fairly common problem but I don't want to wait 24 hours for it to fix...
My plan is $40.00 per month to be paid in advance each quarter (3 monts). This is confirmed in My Account as it shows $120.00 for the 3 month advance payment. However the same page calls for a one month quarterly payment of $180.00 minus a $62.00 cre...
Does Public Mobile send texts from #5198 ?
Went to buy new sim card the sailler asked me if im a canadian resident or Visitor the he told me "don't go with public because they are a prepaid not postpaid " he just made me confused, please could anybody explain what's the disadvantages of usin...
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