Community

duplicate charge on my credit card

Hi, I got duplicate charge every month now, sept , Oct. and now Nov, i tried to follow instruction to open a ticket, but seems your website has problem. pls give me instruction. thank you !   

Pin issue

Hi there my name is Aadish Sharma and I am a customer of Public Mobile..my question is that I did not setup a 4 digit pin so why do I get asked to enter my 4 digit pin whenever i call my network provider? 

Number changed but want to get back to the previous number

Hello I had tried to select the number change menu and tried to see numbers but submitted.Is there any way to get back to the previous number again?

Porting my number from Lucky Mobile to Public Mobile

Hi, May i know how long does it take to port my number from Lucky Mobile to Public Mobile? My Lucky Mobile was a Pre-Paid plan. Thanks!

Paying by credit card when out of the country

My friend, a Canadian widow, resides in Barbados. She has a cellphone with Public Mobile for when she visits family in Canada. She has a phone number she likes and wants to keep. To retain the number, she would like to keep paying for the service. Sh...

Phone

Not working 

Kudos to Moderator Chris

For the first time in the 4+ years I have been with PM, I had a problem with my account (my own fault I suspect).  Within less than an hour, Chris responded and in short order, everything was working.  Timely, efficient, fabulous service.  Thanks Chr...

Switching to Telus and back

I'll be in the US for a couple of weeks in December, and it would be cheaper for me to just get a Telus US-Canada plan for next month. Ideally I would want to keep my phone number through all this, and I was wondering if it would be feasible for me t...

It wont let me add a voucher on my account

I need help, Ive tried *611 and adding it in my self serve, my voucher is not working I have bought different vouchers from different stores and none are working please help me, My phone Number is #xxxxxxx My voucher # is xxxxxxxx Edit:  Personal inf...

My bill suddenly increased

I am normally charged 39.20 and this month my bill went up 5.60 more. Has this happened to anyone?

Payments

My on line balance says $0 but my credit card (auto pay) was charged.  Why?

Date of each month payment

Hi, I have a question why you guys changed me in advance? My anniversary of payment is every 18th of the month but the last 2 months you changed from my auto payment on the 14th??? I need an answer please?

Re: Forgot password.

I forgot my email id and password. How can I login to my account to change my plan.Sunil

public mobile does not accept my email

When I try to resetting your password he say email does not exist

Samsung Galaxy S9 - calls going blank

Hi: I have a Samsung Galaxy S9 (SM-G960W) that I have had on PM since brand new for about 11 months now. It was working OK till about August end. After that, I'm having major issues with my voice calls. In the middle of talking, the calls will comple...

Not compatible with vivo v9

Hi everyone.. I have ported my network from Fido to public mobile few days back.. Since then I couldn't make any calls.. It seems public mobile network not compatible with my phone.. It's vivo v9 .please let me know what can I do to make it work in m...

Account still suspended/not reactivated after payment

My account was due for renewal on Nov 15.  I stopped auto-pay on Nov 14 with the intent to pay through a one time payment for my renewal.   I did not pay immediately on nov 15 and my account was suspended.   On Nov 17 I signed in to pay my account to...

Phone

Hello.My son's got a Samsung phone and he is currently registered with Public Mobile.However, his SIM card isnt working and it shows that we have to put in the PIN code for him. We've tried the PIN that we put in last time, but didn't work out.Could ...

Payment amount is different than usual. Need to get bill explanation.

Unable to Make payment from credit card, debit card and voucher

Unable to Make payment from credit card, debit card and voucher. Please help as my plan expired and unable to make or receive any calls

Data

I have been in the states for a couple weeks and i used a different simcard now i am back in Ontario and i changed my apn adress back to publicmobile. When i try to use data it keeps telling me ‘could not activate cellular data, you are not subscribe...