FR
Help
Get Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Register now!

Forum Posts

Ask a question

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 52190 Views
  • 156 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 60391 Views
  • 186 replies
  • 30 Bravos

Resolved! Paying with a Payment Voucher

I bought a payment voucher from shoppers, and the PIN is not working and says the voucher needs to be verified each time I submit it. Shoppers does not allow refunds for these and I have bought this payment voucher on August 13. 

olibegarden by • Great Neighbour / Super Voisin
  • 1927 Views
  • 7 replies
  • 0 Bravos

Resolved! Data Add-ons

I'm new to PM, and I'm a bit confused about data add-ons. Let's say I need a little extra data this month, and I buy a 200 MB data add-on for $5. Will I now be charged an extra $5 each month, or will this be a one-time purchase? In other words, will ...

jsmitch by • Great Neighbour / Super Voisin
  • 1658 Views
  • 6 replies
  • 0 Bravos

Resolved! No service since this afternoon.

Been on public mobile for about 6 months now, no issues. Today randomly my phone lost service since about 2-3 PM. Currently 5 PM. I tried rebooting the phone, still no signal. Help!

Tenken93 by • Good Citizen / Bon Citoyen
  • 2915 Views
  • 22 replies
  • 0 Bravos

Resolved! Question relate to change to Promotional plan and bonus add on

Hello, can someone answer my question please:1. I plan to change my current $40/5GB to $30/2GB plan, the plan say is limited offer, i already request the change of my next cycle day. If the offer expire when my next cycle come, Will i still get the $...

Meowington by • Great Citizen / Super Citoyen
  • 899 Views
  • 3 replies
  • 0 Bravos

Resolved! SIM Not Supported

My first ever cellphone.... it's an iPhone 6s given by a friend, wiped of personal info and no SIM card. I got a new card from Public Mobile, made application online and was successfully activated by Public Mobile.I turned on the iPhone which detecte...

Donster by • Great Neighbour / Super Voisin
  • 6919 Views
  • 7 replies
  • 0 Bravos

Resolved! Compatability With Alcatel a30 fierce

Good day. I tried searching on the website but couldn't find my specific phone model. I'm planning to transfer my Freedom Mobile number to this carrier. So I am wondering if my Alcatel a30 fierce would be compatible? I was unable to find the model in...

1050free by • Great Neighbour / Super Voisin
  • 985 Views
  • 2 replies
  • 0 Bravos

Resolved! Reactivate a suspended line

I have 2 lines for my parents which I stop auto pay method because they left the country for at least 6 months. Now I want to reactivate both the lines but I can't seem to log on...is it because both of my account have been deactivated? Any solution ...

steven__1 by • Great Neighbour / Super Voisin
  • 1105 Views
  • 4 replies
  • 0 Bravos

Local calling area - moving cities in British Columbia

Hi PM Community, I'm moving with my family from Vancouver to Kelowna.  We have three PM phone numbers: one with a 604 area code, one with a 778 area code, and one with a 672 area code. My question is whether I should change these numbers after moving...

adrian_neer23 by • Great Neighbour / Super Voisin
  • 2560 Views
  • 5 replies
  • 0 Bravos

Resolved! Trouble getting into account

Hi, I just received my new sim card today. I did go through the process of creating an account when i did the order and i got an email saying my account was activated in preparation of setting up my new phone service. Today when I tried logging in it...

DanW by • Great Neighbour / Super Voisin
  • 2260 Views
  • 5 replies
  • 0 Bravos

travelling abroad

I am going to Israel for a couple months and I will be getting an Israeli phone plan while I'm there, can I "pause" my plan with public mobile or should I just cancel my phone plan and re-join when I get back to Canada? 

Rainbow8 by • Great Neighbour / Super Voisin
  • 1648 Views
  • 8 replies
  • 0 Bravos

Resolved! New to PM: Porting number from voip.ms

Hi!I just activated my sim yesterday. And want to port my number from VoIP.ms Today someone from PM called me asked to give more information (I was not able to answer, they talked to my wife). Where do I need to give more information? We ported my wi...

Phone not connecting

So I asked this the other day and I am still having trouble . I will start from the begining , i recieved a text from public mobile about a one time 5 gb data bonus and they would send a text when it took place . I recieved that text and the bonus ha...

Ndi67 by • Good Citizen / Bon Citoyen
  • 4152 Views
  • 35 replies
  • 0 Bravos

Unable to make a call from my phone

I have changed my plan to $30 which includes unlimited Canada wide calling. However, I am unable to make a call, it says you do not have "talk" on your plan.Does anyone know how to solve this?

ahmed_yul by • Great Neighbour / Super Voisin
  • 702 Views
  • 3 replies
  • 0 Bravos

SIM won't connect in iPhone

I cannot get my iPhone XR working with my new Public Mobile SIM I ordered from PM last week (love the $5 promo). I tried everything:- The iPhone has the latest software (iOS 13.6.1)- I tried "Reset Network Setting" (multiple times)- I've rebooted, re...

RyGirl by • Good Citizen / Bon Citoyen
  • 6842 Views
  • 43 replies
  • 0 Bravos

Resolved! Unsolicited password reset request

I had done a password reset as for some unknown reason my password was no longer working. I went through the steps, answer security questions, got a link sent to my email and changed my password. Everything seemed fine but then I received a new email...

Robert_T by • Great Neighbour / Super Voisin
  • 765 Views
  • 1 replies
  • 0 Bravos

Resolved! PM SMS Question

I been wondering for a long time now about public mobile and Telus network in terms of privacy. Using SMS and Calling can be intercepted and was wondering but data does PM collect in terms of usage? And is there any plans my PM or Telus to improve ne...

brettster99 by • Deputy Mayor / Adjoint au Maire
  • 1250 Views
  • 3 replies
  • 0 Bravos
Labels
Copyright © 2025 Khoros, LLC
Need Help? Let's chat.