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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 52281 Views
  • 156 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 60484 Views
  • 186 replies
  • 30 Bravos

Resolved! Registration problem

I never had problem registering a visa to make a payment but I am having this problem now and I really need help. I've entered everything correctly but it wont let me add any visa to make a payment. 

Mpk1 by • Great Neighbour / Super Voisin
  • 905 Views
  • 3 replies
  • 0 Bravos

Resolved! Account Suspended But Still Working Normally?

I bought a $40 voucher to renew my plan this month but forgot to use the voucher until 20 minutes ago. When I log into my account on here it tells me my account is suspended and I have to top up before December 1st, 2020 yet my account balance is sit...

zoeongp by • Good Citizen / Bon Citoyen
  • 1286 Views
  • 6 replies
  • 0 Bravos

Resolved! Suddenly getting no service error

Hi PM community, My phone was working fine when all of a sudden I started seeing "No service" pop up on my iPhone.My bill is paid and I topped up the amount in my account just to rule that out. Things I've tried :Airplane mode on/off a bunch of times...

ptonks by • Great Neighbour / Super Voisin
  • 2305 Views
  • 10 replies
  • 0 Bravos

Rewards

I have not received credit for two referrals or my loyalty as I was one year with public in may  

Wahler by • Good Citizen / Bon Citoyen
  • 1415 Views
  • 6 replies
  • 0 Bravos

Thinking of purchasing new unlocked Iphone

Hi there,  can anyone tell me if this phone would work on Public Mobile.  I am nervous to buy since it says GSM, but I think it will work on this network - just want to be sure before purchasing. https://www.bestbuy.ca/en-ca/product/apple-iphone-6s-p...

kachoo22 by • Great Neighbour / Super Voisin
  • 2837 Views
  • 15 replies
  • 0 Bravos

transferring landine to Public from Tek Savvy

We signed up with Public Mobile a week and a half ago. We are still waiting for the landline to transfer over. This seems a little long. Using her cell phone, my wife can text with old landline number, make calls with old landline number, but cannot ...

cne by • Good Citizen / Bon Citoyen
  • 2976 Views
  • 18 replies
  • 0 Bravos

Resolved! Rewards

A friend of mine went to London Drugs In Kelowna last week and signed up with Public Mobile. She gave my code. The lady told her she did not know how to do that and told her to do it at home. How can she do this at home? I checked for her and can not...

KaptainKelly by • Great Neighbour / Super Voisin
  • 1382 Views
  • 4 replies
  • 0 Bravos

Resolved! Before switching to PM SIM card, do I need to backup anything

Is there anything I need to do before switching out my SIM card so I don’t lose any information from my phone? Sounds like I should just import my contacts to my phone and should be good but wanted to make sure I’m not missing something. Thanks

Tighe by • Great Neighbour / Super Voisin
  • 2007 Views
  • 7 replies
  • 0 Bravos

Resolved! Re: My credit card expires

Dear Sir / Madam.  Good day.  I hope you are doing very well. Please be advised the following 2 cell # of our Public Mobile: 1).  (phone number removed) = (name removed) Please see below it was the very first sign up on (activation date) for monthly ...

Tusan2020 by • Great Neighbour / Super Voisin
  • 872 Views
  • 2 replies
  • 0 Bravos

Sim card not working

I bought a new iPhone 11 Pro and a new sim. I didn't port over my old number and just picked a new one. However, the sim is not working. It says SIM not supported. 

khukkie by • Great Neighbour / Super Voisin
  • 2214 Views
  • 15 replies
  • 0 Bravos

Resolved! Signal

I live in Newfoundland Canada. I just drive out to central. I am in a town called Norwood. I realized when I got here that I have very little signal. Is there anyway to improve my signal while I am here?

Zyphrius by • Good Citizen / Bon Citoyen
  • 2109 Views
  • 13 replies
  • 0 Bravos

Resolved! Wait time

What is the wait time for a moderator?

KerryW by • Great Neighbour / Super Voisin
  • 1007 Views
  • 4 replies
  • 0 Bravos

Resolved! Out of service, but account is no problem

Hi, I experienced suddeny out of service. ("Public Mobile" letters was gone from my iphone)I check my account of here, but no problem on it.  I tried to turn on and off, and SIM card was put out and in. But problem goes on. What should i do next? Tha...

parousia52 by • Good Citizen / Bon Citoyen
  • 2513 Views
  • 11 replies
  • 0 Bravos

Resolved! Self serve webpage not working properly

Every time I log in to my account, there is virtually no information shown, the fields are blank. If I try to click on Plan and Add-Ons, it says Oh no! Something went wrong... try login again...But each time I try again (and I've tried on different b...

dlianne by • Great Neighbour / Super Voisin
  • 1345 Views
  • 6 replies
  • 1 Bravos

Resolved! Transferring acc from PM to another company; #Transaction needed

Hi there,I intend to transfer my current phone number from PM to another company. When registering at another company they ask for a so-called "transaction number" but I cannot find related information about it. I have already canceled Autopay on my ...

tjli0201 by • Great Neighbour / Super Voisin
  • 923 Views
  • 4 replies
  • 0 Bravos

Resolved! Auto payments

How can I apply for Auto-pay from my credit card?

euntolove by • Great Neighbour / Super Voisin
  • 729 Views
  • 2 replies
  • 0 Bravos

Resolved! Paying with a Payment Voucher

I bought a payment voucher from shoppers, and the PIN is not working and says the voucher needs to be verified each time I submit it. Shoppers does not allow refunds for these and I have bought this payment voucher on August 13. 

olibegarden by • Great Neighbour / Super Voisin
  • 1927 Views
  • 7 replies
  • 0 Bravos

Resolved! Data Add-ons

I'm new to PM, and I'm a bit confused about data add-ons. Let's say I need a little extra data this month, and I buy a 200 MB data add-on for $5. Will I now be charged an extra $5 each month, or will this be a one-time purchase? In other words, will ...

jsmitch by • Great Neighbour / Super Voisin
  • 1658 Views
  • 6 replies
  • 0 Bravos

Resolved! No service since this afternoon.

Been on public mobile for about 6 months now, no issues. Today randomly my phone lost service since about 2-3 PM. Currently 5 PM. I tried rebooting the phone, still no signal. Help!

Tenken93 by • Good Citizen / Bon Citoyen
  • 2938 Views
  • 22 replies
  • 0 Bravos

Resolved! Question relate to change to Promotional plan and bonus add on

Hello, can someone answer my question please:1. I plan to change my current $40/5GB to $30/2GB plan, the plan say is limited offer, i already request the change of my next cycle day. If the offer expire when my next cycle come, Will i still get the $...

Meowington by • Great Citizen / Super Citoyen
  • 900 Views
  • 3 replies
  • 0 Bravos
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