Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi! I've yet to join public mobile, I've been wondering if the bonus data for auto renews every month or if it's only a one time thing. Also if un use data stacks up over the months. And is it possible to add a reference code after my account is made...
Hi there, I realized that I have gone through my minutes for the plan a couple of days ago and I was no longer able to make phone calls. I paid my bill which is due on the 3rd of august and it still doesn’t work. I initially intended to pay $5 for an...
Hey, there's enough in my account to pay for my plan but my service is suspended. I've tried restarting the phone, and calling *611 (it says my account balance is $0 when I try to pay, so I can't pay anything.
When I attempt to call my voicemail I get a message that says, "sorry your call cannot be completed since you've used all your available minutes, to purchase more minutes dial...."This has been ongoing since I got the plan, it doesn't matter when I...
Hi, I just bought a SIM card and activated it and everything, but when it is inserted into my phone it will not connect to the network. I have tried everything that SIMon has suggested and nothing is working. I have a new iPhone 11 if that makes a...
Picked-up a used unlocked phone, put the Public SIM card in, but data doesnt seem to be working? Any suggestions? Have I missed a step (or two), or should it just work? Any feedback greatly appreciated....
I lost my phone and picked up one of your public mobile sim cards and then loaded 60 dollars onto it and chose the 50 dollar plan but the data doesn't work at all, never has only calling. Anyway it still served its purpose to help me find my phone. ...
Hi all, I've been using Public for over a year now. For some reason I've stopped receiving texts and calls. I've restarted my phone, checked my SIM status, ensured I'm not on airplane mode and still no luck. I've had others text me and call me and...
Hi!For months now I keep getting notifications that I've used all my data within a very short time period. It was odd because I felt I had a lot of data available to me (currently have 1.5GB @$35 plus 5GB with the Black Friday Promo when I first sign...
Hi, I am travelling to the U.S. and I'd like to add 'talk+message+data' to my current plan. These are my questions:My current plan is unlimited talk+message (in Canada). Will I still be able to make unlimited talk+message to Canada from U.S.?I found...
No matter which link I click to view my current plan the page shows an error and tells me to log out/in - which I do, but it keeps happening. Can I assume this is because my plan is old and no longer exists and they'd like me to change it?
I tried shutting the phone off and on, pulling the SIM card tray out and putting back in several times. my software on my phone is completely up to date. I don't have access to another phone to try the SIM card in there. What should I try next?
