Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Had a prompt to make a minimum payment and after making the payment I still have no service. I do have an account balance now but I’m really confused why my cycle hasn’t restarted.
I am an old customer on Public with PAD accout. My service went out yestersy APril 23 in NL. I went in and topped up my account thinking that my PAD did not carry over. My statement shows that I paid for APril. My service wen tout about 6 hours agao ...
Moving from Alberta to Nova Scotia. Yes, I realize they have different area codes. Do I need to change my number? If not, what are the plusses / minuses of (not) doing so?
Bonjour, J'ai acheté une carte Sim public mobile avec le forfait basique 50 min d'appel et 50 sms sortants à l'international , à 10$ pour 30 jours.J'ai activé la carte Sim et je l'ai mise à la place de mon ancienne carte sim française. Tout est ok j...
To Whom It May Concern,My phone number is xxx.xxx.xxxx.......I need my account # please.Thanks,Sean Edited by SD08 to remove phone number.
I'm very happy with my PM account -- however for the past couple of days or so I can't log on to my account page. Is there perhaps a problem with the PM server?
Hello, I am new public Mobil customer from koodo. Ihave been trying to get my number ported to public mobile as it is very important for me to keep the same number( medical, finance and family reasons). Do you guys know how long does it take to port...
When I try to call the philippines I get a message saying " talk is not included in your plan" Please explain. If I have paid for international long distance and I can't use it to the Philippines I would like a refund and also a solution for calling ...
How can I get my account number if I forgot my password and username for online
I just wish my plan from a province-wide to Canada wide plan it has not worked because I can't receive calls and I can't make calls because it says I do not have a current long-distance plan I've missed my interview because of this
Hi guys, I would like to know what is the round about time for the moderators to attend to your private email. Its been 3 days since i sent them a private email and i never get any reply.Ive been left without getting any calls and text for the last 3...
I've been trying to pay my bill for days and getting a variety of error messages. Most often, it tells me it cannot verify my credit card information.I searched for this problem and tried everything this site suggests.I have double checked that every...
Hi, I have 100 minutes Canada-Wide calling plan based in BC. I have not used all of my minutes and when I make a local call I get a message saying that "please add a long distance add-on" to complete the call. I have sufficient minutes and am making ...
iMessage and FaceTime not activating. Need the ticket from public to go through so it can activate. I called apple and they said it was a carrier issue and not an apple issue. Public Mobile please put the ticket through to activate iMessage and FaceT...
Hello. How do I contact whichever MOD happens to be online? Is there a list somewhere?
Hi everyone, I am able to recieve text messages, and make calls but i am unable to send or recieve pictures.I recieve a message with a picture and to view I am prompted to download the picture but I receive a Comm error, And when i try to send a phot...
It's been two weeks I have been experiencing this issue. I cannot stay on a call for more than 55 sec on both of my numbers with PM. I have asked for a solution from the moderator team, but it's not fixed for 2 weeks and now they're not even replying...
I've been chaged for 1G Data add on that I DID NOT want. Please respond.
Hello everyone. New to public I like it so far but, I tried to move my old number from Freedom Mobile to Public and i dont think is working properly. I can send text, call people and everything outgoing is working fine. However, I cannot get calls f...
I had my CC stolen and deactivated, and I guess I forgot to change my auto-pay. I had my service disconnected today without any warning. Whenn I log in, I see this message"Please disregard this message if you have enough funds in your balance or are ...
Hello,I am just wondering the autopayment is not considered as a "recurring bill" when I pay with my Visa credit card? If not, that means I will lose much cash back dollars from the credit card financial organization. Is there any difference between ...
Hi,Since I've been with Public Mobile, I've been unable to receive automated message from my bank, like when asking to verify my identity, or receiving an Interac. Is there a setting I should check ?
Someone is texting me about my dropped calls issue from last week via the above number. Is this a legit number that Public Mobile would contact me from? Edited topic to remove phone number - Stonechucker
I'm getting a message "You have lost data connectivity because you left your home network with data roaming turned off." I'm not able to receive phone calls, text messages, or use data. This happened sometime yesterday morning (april 23) and is sti...
I have an account was suspended while I was out of country. It was a $10 plan when I was back in the country a month ago. Now back in country for extended time and want to change to a $50 plan. So I select the plan shows that I have selected but...
My line works by my wifes was affected yesterday and still not working. I sent a PM to the mod team in the morning and afternoon yesterday but I haven’t received any acknowledgement. She’s been asking me every 15 minutes for an update. Is is this is...
Signed up on 23/04/2019. At the end of the day I checked my data history and it said I used 19 MB. Under the data used section it said I used 58.678 MB. Which is correct?Thanks, Abbeylee
I am really frustrated with PM right now. I thought to myself, I only have a $10 plan, what could go wrong? I was willing to pay the $10 even if it meant no customer service available right away when you have an issue. I have sent a PM to the mods ye...
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