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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

New activation - I used referral link but no $10 referral

Got a text from PM but it says $0 for friend referral

No service

My phone quit working today-and now shows 'no service'. My account is showing its active

Resolved! Sim Card Reactivation

Asking for my daughter. She just returned from being out of the country for 6 months. Her credit card was compromised so she had to cancel it which affected her auto pay. She tried to access her PM account to add money but it appears that she is lock...

Will prepaid credit work with PM

A friend of mine is thinking about going with PM and was wondering if they can use a prepaid credit card with autopay ?

Resolved! Autopay

Can i setup autopay with my bank account or do i need a credit card?

Refer a friend to get $20 credit

Resolved! Refer a friend to get $20 credit

I got a text a few days ago about referring a friend to get a dollar off a month and a credit of $20 and $10 for the person I refer. When will I see that credit for myself

PUK code

how do I get my PUK code?

Resolved! 90 day plan?

This is just curiosity. I noticed in a few places a 90 day plan being mentioned, but I can not see anything other than 30 day plans. I am guessing there was one in the past that was discontinued? I also noticed mention of LTE plans, but only see 3...

Resolved! wrong number accidentally ported

Hi i recently signed up for public mobile and accidentally made a typo for my number. I'm pretty sure the number I gave is someone elses number and I would like to keep my old number. Is there any way I can go about this? I have submitted a ticket bu...

Bad sim card

Hi. I have been with Public for a number of years. Currently my phone is showing”no service” . I put the sim in my iPhone 5 and still no service. i noticed a problem this am when a text to a non iPhone bounced. I googled a solution and changed the AP...

Resolved! SIM card not recognized

I tried to register using my iPhone but the Continue button, after the box where you click to accept terms and conditions, wouldn't work so I switched to entering the same info on my laptop and then I got a message that my sim card was not recognized...

Phone number no longer available after failed activation

I was attempting to activate a new sim card when my browser crashed. Unfortunately when trying again the number i quite liked was now showing as unavailable which i find a little hard to believe because i live in a pretty remote area. Upon a failed...

Resolved! Recently switched internet to dryloop; activated a new PM account; need to port in a Bell Landline

I've: - Recently switched my Bell internet to dryloop- Recently activated a new PM account with a random phone # Now I need to port in a Bell Landline as it was giving me issues at startup (so I defaulted to a random phone number assigned). It is su...

forgot my phone at cottage...can I forward my calls to my home for a week?

Resolved! forgot my phone at cottage...can I forward my calls to my home for a week?

forgot my phone at cottage...can I forward my calls to my home for a week?

Lost / stolen

I can't log in my account is disabled for some reason. I need to go to plans and add-ons to do the lost n stolen report deactivation so I can fix it BUT I go to self serve and part add-on but all I can see is the community posts and ask a question. C...

Resolved! Make a Payment to someone else's account?

I would like to top up credit to my husband's phone account (both are with Public Mobile). There is an error message when he tries to log in all the time, and it locks him out (it happens all the time, it's getting annoying). I want to go into my acc...

Resolved! referral credit

how could i get the referral credit if it didn't apply to my account after one month?

Resolved! Re: Signing into account

I can sign into my account and when try resetting the password it errors out with a message.Want to find out if I owe any $ as my CC changed previously.

Resolved! Port Protection

Hello I wanna get port protection on my number. Who can i contact for this?

Resolved! Referral a friend

Can I add my friend’s referral code after I activated??

Winnipeg Sim Card Purchase

I went to Winnipeg iphone repair at 765 Moncton street to purchase a sim card and Donny Teng was fast and friendly. Keep up the great service!

Resolved! Do I keep my phone number if i do not pay for next month?

Hi, My billing cycle ends on Sept 14th and I want to keep my phone number till Sept 20th and port out, but do not want to pay for another month of service. I read that if I turn off autopay do not pay the service is suspended and I can keep my phone ...

3gb promo

How do i take advantage of this? it says for a limited time get 3GB on Data for $0 when you activate on the $25, $40 and $50 plan is there a way I can take advantage of this whereas I just signed up, or is that not possible, this plan would work for ...

Resolved! Autopay still active but account and sim got deactivated

My phone is on autopay and the Credit card is still deducing the monthly fee but sim and phone number got deactivated, why?? I was out of the country for a few months and came back 2 weeks ago and discovered my phone has been deactivated. How do I st...

phone number display

phone number in my contacts can show on my phone when I have a coming call, Why

Locked out of my account

I am locked out of my account and want to pay my bill, how do I proceed?

Resolved! How do iPhones react when you run out of data?

I've noticed I've gotten really poor battery life out of my iphone 6S recently. With 30 minutes of screen on time, I had 13% battery left after 12 hours. Nothing looks odd in battery activity, and health is at 91%. I replaced the battery not too long...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

New activation - I used referral link but no $10 referral

No service

Resolved! Sim Card Reactivation

Will prepaid credit work with PM

Resolved! Autopay

Refer a friend to get $20 credit

Resolved! Refer a friend to get $20 credit

PUK code

Resolved! 90 day plan?

Resolved! wrong number accidentally ported

Bad sim card

Resolved! SIM card not recognized

Phone number no longer available after failed activation

Resolved! Recently switched internet to dryloop; activated a new PM account; need to port in a Bell Landline

forgot my phone at cottage...can I forward my calls to my home for a week?

Resolved! forgot my phone at cottage...can I forward my calls to my home for a week?

Lost / stolen

Resolved! Make a Payment to someone else's account?

Resolved! referral credit

Resolved! Re: Signing into account

Resolved! Port Protection

Resolved! Referral a friend

Winnipeg Sim Card Purchase

Resolved! Do I keep my phone number if i do not pay for next month?

3gb promo

Resolved! Autopay still active but account and sim got deactivated

phone number display

phone number display

Locked out of my account

Resolved! How do iPhones react when you run out of data?

Porting number to PM

Can't make or receive calls while roaming in the U...

Can’t get the verification code from SMS

Subscription is on but service on hold?

name display wrong