Phone number transfer problem

[clipoth]

I attempt to transfer my phone number; however, I received a text stating that I entered the wrong IEM code.  I don't know what to do now.

[clipoth]

Thank you!

[esjliv · Accepted solution]

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@clipoth wrote:

I attempt to transfer my phone number; however, I received a text stating that I entered the wrong IEM code.  I don't know what to do now.

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@clipoth 

Public Mobile Customer Support Agents can assist.

@computergeek541 provided the SIMon Bot method to submit a ticket.

This, and a private message to CSA are the two ways to contact Public Mobile:

https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator

I will Private Message you the Porting Phone Number, incase you can sort this all out this way. Although you are looking at tomorrow now, with the time of day, likely.

[computergeek541]

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@clipoth wrote:

I attempt to transfer my phone number; however, I received a text stating that I entered the wrong IEM code.  I don't know what to do now.

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The first thing to do is re-insert your old carrier's SIM card. If at all possible, it's your old carrier's account number that should be used instead of IMEI. To correct the porting error, please open a ticket with a customer support agent by going to:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html