Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi there, I have two $15 plans on two devices, but I pay for both. Is there anyway to link the two to my one account?
Hello just a general question… if you are moving away from canada for a year or so..what happens to your number stored with PM while you are gone? does it get passed to someone else? I want to keep my number so when i return i can use it again.Thanks...
Hi its been over a day and i still am trying to port my public mobile phone over to fido. Does public mobile take care of this? Or do i need to contact fido only so they can take my phone number?? And what about teh monthly plan i paid? I still have...
hi, My number is 647xxxxxxx and I forgot to pay. I am outside of Canada now. I am unable to open my online account. What to do ? Edit by Dunkman: removed personal information
I'm coming from Xplornet home phone and transferred my number to Public Mobile 2 weeks ago. Since day one, my home phone will get calls from specific people (or carriers seemingly) and others will be redirected to my cell. I unplugged the landline to...
Hi everyone, I am finally deciding to join Public tomorrow. (Aug. 16) Is there any tips on signing up online? Cause I didn't have a smooth sign up when I joined Lucky. (My current provider) I had activation issues with the SIM card so I had to go in ...
I have searched on here but I don't see any option in my account. When I remove AutoPay, it doesn't really remove it.
I have my account registered in BC. I am currently in Gimli MB, but can not send or receive calls?Thank you
The monthly amount was not ever attempted to be taken out of my account. When I attempt to pay on the website it says I already have enough credit (which is not true because I only have $4 credit) and it also doesn't list an amount due. When I try to...
Just no service.
Hello: My wife and I have separate accounts with Public. We also use Blackberry smart phones which will no longer be functional on your network as of January 2022. She received a text advisory regarding this on August 13 - and with this advisory, sh...
hi, I am trying to port to freedom mobile - can you help me get access to self serve. It says i am locked out. Whenever i click on my account it says locked.
Hi there, I was thinking of getting a cell phone for my dad. He is currently using Bell for his landline at home. He would like to keep the same number since it's a 416 number and has been using them for decades. Is it possible to use the same landl...
Hi,I hope you are doing well !! Can you help me out with the Payment issue? I am looking Customer care email address because they have deducted 2 Time money from my card. what is the way to refund the money?your help will be appreciated. Moved by Sha...
Hello there, I have an old "Moto Z2 Play" that I bought a few years back. I used it with Freedom Mobile for a couple of years, then ultimately had it deactivated. Now, I am considering ordering a SIM from Public Mobile, for use with the Moto Z2 Play....
How can I change my plan? The Public website is useless - nothing works, and Public's support is even worse! I log into my account and click Change Plan, but the page is useless. It tells me to "pick a ready-made plan below" and "compare it to your c...
Hello, I recently activated two sim cards under one email address. I haven't gotten the welcome welcome for registration so I did it on my own for one of the numbers but I would like to link the second number to my online account. How can I do tha...
Hello , I am unable to use my internet data as per the plan . I had taken the new connection 1 month ago and my plan was 3GB + 2GB bonus data in total 5 GB. As on today i am unable to use data more than 2 GB and remaining 3 GB data is idle in my acco...
My mom has a public mobile account but doesn't know what email she used let alone her password. She usually adds funds to her account using the phone and not by logging in. She wants to change her plan to something with unlimited minutes. Is there a ...
Hi,I need to use my phone and data in China for a few days just in case there is no wifi available in the airport or the hotel. How do I get the roaming in China so that I can make the phone call and use data? And how do I stop the roaming service on...
Since October 2020, my Public Mobile Account will no longer exist ( changed the phone operator). How can I get access to my call history for the period of using Public Mobile? Thanks
Bought a brand new Poco f3 global version a month ago and since then having trouble with network. The reception is so bad that most of the time the phone shows ' No service's. I have used the same SIM before on a pixel 4A and never once had a network...
Can anyone up me out with my new sim card and active I buy a new sim card
