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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Let’s Hear YOUR Ideas for upcoming promotions 🤓

For current customers on a plan paying less than $30 every 30 days, offer them a $10 credit for six months when the following three requirements are met: 1. They switch to a $30 (or greater) plan.2. Set-up (turn On) autopay.3. Plan stays at the $30 (...

Response

Just wondering ussally how long does it take to get a reply when trying to transfer a number

Resolved! I have Just Activated New plan Which is $40 and Why They Charge me Twice I Means they Took 2Payments

One payment $39.92. Second Payment is $40 From Acct. Then I have Text Massage I have $65 Credit Please Anyone can help me Thanks Kulvinder

International Long Distance country limitations should be clearer

I just purchased the long distance add-on solely to call New Zealand, tried multiple time only to search the forum to find out there is a limitation to 18 countries. Fair enough but whats not fair is that it isnt made clear on the add on page for cur...

Walmart would not sell Sim Card without activation

I just bought a Sim card at my local Walmart, and the sales person refused to sell my just the Sim card and needed me to activate with him. As a result, I was unable to put in a referral number, and missed out on the referral rewards. I wanted to ac...

Former customer, registered sim card under my email, but account disabled?

I was a PM customer, then took the Koodoo offer and ported over.I'm now setting up a new line under PM, registered everything under my email, however it gave "generic error" with "oh no! something went wrong, don't worry just log out and log in".When...

Resolved! Locked out

I cant log into my account nor do I remember my security questions how can I log in so I can change my payment information

Resolved! Data not Working

Just purchased SIM and signed in. Data is not working! Used the Android ASN as there was not a custom ASN for Poloroid A600. Plan had 500GB + 500GB for Autopay)Please Help!

Help me plz

I'm having difficulty wit my calling can only make out going calls and not receiveing any texts

Lost SIM card before I could create a account

I did the same thing? Would like to know how to cancel the SIM card?

Dual SIM phone - things to know

Hi all, Just thought I'd share with you some knowledge I've gained from using dual SIM phone for the past 8 years. 1. Dual SIM slot data support: most newer phones (2 year or newer?) can support data 3G/4G/LTE on both sim slots. However, some older p...

Resolved! I need puk code to unlock my sim please help me out.

$10 off plans for six months ?

I just opened a new account ( $40 /month for unlimited talk , text an 5 gig of data . I was billed $45 and didn’t get the $10 off ? How do I get this fixed?

How do I find my account with only my phone number

Hangup call charged toward 50 minute plan

Hi all,We just signed up for a 50/50 $10 plan. My wife made a couple of test calls to see if the service was working. The calls connected, the number displayed correctly and everything seems fine. I failed to mention that both parties did not answer ...

Resolved! Activated new sim card. Can't see $10 Savings

Hi there, I just activated a new sim card at Walmart. I transfered my number from Rogers. The current promo says $10 savings per month for 6 months but I don't see this promo applied to my account. I signed up for the $40/month, 4.5gb BYOD plan. Than...

Resolved! Phone number switch

If I ask public mobile for a new number will my plan still stay the same . I am an old freedom customer and I switched from freedom to get the 4 GB LTE plan for 40 a month last year .

New member

I activated a Sim card one week ago was wondering if I could change my plan and go to the $30 a month with a $10 credit per motion plan

Resolved! Not receiving text messages from certain people

My wife and I recently switched to Public Mobile. My account has been fine, but she has been unable to receive texts from most people. She can send texts and make calls no problem. It seems like she can only receive texts from other people with Publi...

Porting Number Issue

I ordered a sim online to port my Rogers number over. When I received the sim I ported my number from Rogers to public mobile. The phone number was ported and working. About a day later, I was contacted by someone at public mobile who left a voicema...

my account

So a while back I wanted to set up an account. I partially did it, and then decided I wanted to unlock my phone first, so I left the set up process. Right now I would like to sign up with Public Mobile. When I put in my phone number so I can get m...

How to set up voice mail password without cell phone?

I bought the SIM, activated it, ported a number over BUT I don't have a cell phone yet. Can I SET UP a voice mail password without a cell phone well I'm still shopping around for one. There was a huge savings to port the number over quickly from Bel...

Need a refund

Hi I changed my payment yesterday from $50.00 to a $30.00 so because am doing pay as you go I did it in store and I did a mistake of paying for data so now I cannot make calls or receive so I need help please

unlocking my phone

I sent for and received a new sim card from Public Mobile. I am leaving a carrier so requested that they unlock my phone. They have sent me instructions that include inserting a sim card from another carrier into my phone as part of the unlock proc...

Forget my password for account

How to cancel my account and open new,nobody from PM are able to help me,they should hire some people who understand computers,I try with them one week ,have to look for another provider,I just cannot open account,because I did not use a years and fo...

Resolved! Add on plan for Aruba

I would like to know if there is an add on plan that I could use to call Canada while in Aruba.

Best number to pick to remember

1. 216 98082. 216 28893. 216 91164. 216 87185. 216 8973 Any suggestions

Resolved! Billing Dates

Hi If I sign up on the 2nd does my account go from March 2nd to April 2nd for 30 days. Just wondered if pro rated Thanks

Which phone brands allow almost root-like control?

I know that xiaomi phones give the user a lot of control over apps, such as which apps can access wifi or data (which I found very handy). Are there any other brands that give users a good amount of control over the phone and its apps? thanks

Joined the Public Mobile fam today (yay) but I do not see the 10 dollar cerdit

Of course i picked a 30 dollar plan, wondering where the credit is?

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