Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
So my brother got public as a new carrier yesterday but kept his number from prior provider. And now he can not get his verification code? Is public blocking this? What can he do. His cell is an IPhone 11Plz help
SIM card activation/account creation partially failed:- sim activation window froze when attaching plan to the account (I was waiting for 30 minutes minimum then closed)- no confirmation email was received- then I was trying to log to the account but...
Hi, I just purchase a used iPhone XS Max yesterday. It is an unlocked phone, but when I put my Public Mobile SIM card in the new phone, I can't get any service. I can get service when I put the SIM card back into my old phone. HELP!
I get this message every time I try to access plans and addons.Oh no!It looks like something went wrong, but don’t panic. Log out and then log back in again to continue. Or return to the Login Page. I tried to make a payment and reactivate my account...
Hi! I bought a payment voucher but it wasn't printed well to be readable. Talked to the store manager but he said he can't do anything, told me to call customer service instead. What shall I do. Thanks
Hello! Ive been made aware of an issue with my outgoing messages. Every once and awhile, I'll send a text to someone, I'll see my phone say sending followed by sent/delivered - but my contract doesn't get the message. For example, this morning my gi...
I'm having the same kind of issue I was with public mobile up until today which I had till the end of today meaning midnight to renew my plan I went into the store switched providers the person at the store tried to contact public mobile and they wer...
Is it possible for me to deactivate my account before the next renewal date, and then activate it again at a later time. I need answers quick. Next renewal date is the 4th!! Thank you!
I am trying to add funds so I can pay my bill. It’s currently showing I have $0 but when I try to add funds it says I have enough balance currently. It’s very frustrating I want to get the payment over with.
Hello,How does last Christmas "$0 Free Holiday Giveaway: 500min INTL Long Distance incl CA & US" exactly work?- Does it mean that I could use the 500min only for local or long-distance Canadian calls?- Am I supposed to do anything particular to activ...
I made an online payment earlier this month, which was constantly getting denied, it got accepted around the third time, however i was charged for all three tries, and id really like to speak to someone regarding this
I'm trying to change from the $25 plan to the $35 one so I can receive the 2GB promotion. It keeps saying that I am not eligible for this promotion. Do I need to activate a new SIM card to receive this promotion?
Hi, I am trying to use my data included in my plan but when I turn the Data on and restart my cell phone (in case), it just doesn't connect the data network at all.My phone is a Wiko Y61 the sim card Public Mobile is a a micro SIM.I see that I am con...
