Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Me and my wife suscribe with public on saturday. We have inter et but not service. Can't make any calls. Does porting take this long?
I recently received a message here in Community. When I click on the link, a warning pops up saying that this is a potential Hazardous Site. Is it a scam? "Do you wish a prize? Here is your lucky moment to win a luxury brand new Apple iPhone 12. D...
Why are my time stamps wrong on my usage history? They are different by two hours? And how do I determine am (morning) from pm (evening) calls?
I have been with Public Mobile for years. I am currently getting a message that my SIM card is not registered on the network and therefore I have no service. What is the solution of this issue. Do I need to change my SIM card?
I entered my friend's referral code when activating my sim card and it was deemed valid. However I didn't receive the $10 credit. How long does this normally take?
What information will I need to provide to port my number to another carrier? One of the things that the new carrier wants is the PIN or Password on my current account. What do they want?
we have 2 accounts and 2 different phones. Both have been almost useless for at least the past week. Variety of issues include text messages not being delivered, calls not going thru with no dialtone or contact, calls not received with no indication ...
Hi, I tried to recharge my account by credit card, but it would not go through. I just bought a recharge from a retail outlet, still no dice - says recharge code not recognized. Can anyone help, pls?
Wanted to know if huawei Nova 5t is compatible with public network. Would like to buy but can’t find it on this site, thanks
Can someone tell me how to update my email address I can’t see anything on edit profile
Hello everybody, I need your help today. I noticed last week when I added the freebie add-ons from the more the merrier campaign that my rewards didn't apply when my plan renewed? What should I do about this?
Greetings, I have the $40 plan with unlimited CDN long distance, but no US included. It would be great if a plan like this could include US as well! I see a holiday addon for $0, but how long does that last? Is it only over the holidays? Regards,
Hello,My mom cancelled her plan with Public Mobile in September but she still got charged for October and November. What do we do?
Hi, I recently purchased a new iPhone to replace my old iPhone which I would now like to sell. I was with PM on the old phone and am still with PM on the new phone (transfered SIM from old phone). How do I go about unlocking my old phone so I can s...
Hey. Is it possible to change plans and keep data promo's? I signed back up to PM a couple months ago and got a 3gb bonus promo for being a returning customer. I added the 2gb and LD minutes for the December bonus as well. my plan is the $40 4.5gb. W...
My available funds was $24 and I just noticed it was reduced by 10 cents to $23.90. What happened? How do I get this corrected and also rectify this issue going forward?
New user. Activated sim. Shows sim 1 and sim 2 on screen One say Emergency and the other says insert sim. I've tried both slots. Do i need two sim cards?
If I change my plan type, do I keep my referral rewards?
I have ported my number, and am able to receive and send texts, and make phone calls. But people have been getting an immediate " cannot place call as dialed" sort of message when trying to call me.
Hi , I want to switch to Public mobile without changing my present number.Currently I am with Koodo on a monthly plan. But not prepaid plan. I pay every month after using. Can I directly transfer my number while I am activating Public mobile SIM car...
hi, internet died when i was trying to activate sim. it says invalid sim when i tried to restart. i've waited 2 hours since the first attempt, it still says invalid. how do i reset? thanks
I am trying to figure out what is the meaning for these two symbols showing on the right side of the "Users Online" page and the meaning of the number beside these 2 symbol. My guess: Person sleeping on a bed symbol: User was not doing anything for...
HelloI want change my auto pay visa , how I can do it?
Today it says my payment was not accepted. There are 4 people in my home all with individual plans and its automatic pay from the same creditcard. Today it glitched on my account. I tried several times to get into my account and I am now locked out ...
I was on a hike this morning using all trails application, and I was just curious how fast the data I used would be recorded, I went to check about an hour later and it didn’t show in my daily usage yet although it did show in my overall usage. Is th...
Does anyone have issues with having network service and then no service? Is it a SIM card or phone issue?I'm constantly having service and then no service. Any help would be great.
When I was activating my SIM there was a message saying that for Koodo port in you need to first choose another number and have moderators port the number in later. I tried the chatbot and it asked me to first create a ticket but I wasn't able to do ...
