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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Can I renew the same plan in the middle of the cycle for more data?

Hi there, I ran out of data in the middle of my plan. It seems like I can "change" to the same existing plan. Will this renew my data after paying for a new start date?

Resolved! Wrong sim card size

I accidentally purchased the wrong size of sim card, and already activated it and switched providers. Can I buy a new one and just switch over the existing information?

Resolved! PUK

I need the PUK for iPhone 11 to unlock my phone

Resolved! i lost my phone how can i stop/cancel the service till i get my new phone

Phone will not connect to websites

I am a new user and my phone will not connect to websites, works fine thru Wi-Fi.phone is an ASUS Zenfone 3 max. (ZC520TL)Error message is ERR_CONNECTION_REFUSEDphone package includes data, connected over a week ago and still no access to cellular da...

Network down

I’m being told your network is unavailable and to call later

Self Serve Account Takes a Long Time to Load

Is it just me or have other folks experienced this as well? Every time I log into my self serve account to review my plan and usage, each click of a button takes a significant amount of time to load. About 30 seconds to a few minutes... Not sure if i...

Resolved! Undo Last Transaction

I accidently added 25$ amount for next month but Next month I want to Port my number to different Cellular So is it possible that i can get back those 25$ or to transfer them anywhere else?or undo last transaction

Low volume in voice calls?

According to every single person I call, the volume recorded off my phone is too low for outgoing calls. This is the same issue for my family members who are also on Public and are making outgoing calls. The person on the other line says there is dif...

Inbound SMS and phone not working

I've been with Public for about a year and never had an issue before. I'm able to send SMS messages, but not receive them, nor phone calls. It's not just notifications that are missing, but the texts themselves do not appear. I have another phone num...

Resolved! automatic pay showing visa as a purchased

Hello there, I had a problem with my visa not giving me a rebate on my payments, visa said that my payments showed a purchased instead of re-occurring bill and this is the reason why I did not get the rebate. Can anyone tell me how to make my payment...

Resolved! Not receiving SMS

My phone number was transferred from Lucky Mobile 2 weeks ago. The chat bot said its normal to experience delays with the service. However im still not able to receive any SMSs. 0 - Can a moderator help me solve the issue ASAP?1- How do I submit a te...

Resolved! Activate SIM at a future date?

My current mobile plan expires 1 1/2 months from now. Can I register the Public Mobile SIM somewhere during the registration process to set the porting and activation of the future date?

phone number

Resolved! phone number

I was suppose to retain my phone number from my previous provider but was assigned a new number instead, how do we fix that?

Resolved! Unable to change my plan

Hi, I`ve used up all my data. In the past I was able to click on `"change plan", choose my new plan (same as I already had), click on "change now", and my plan would be effective as of now. However, today, it deosn't work, when I try to do that, it s...

No service

I have no service

3g phone

Hi I'm on the way to get a new cheap cell phone for my husband. He does not text or go on line only wants it for calling. Will a 3g phone with public mobile?

Resolved! Messages

How do I find the messages I was exchanging with a moderator over the last few days? Hope I can find answers to this question!

Switch account to new phone

Resolved! Public mobile not registering my payments

My auto paycame off my cc on the 10th and I've also prepaid $30 on the 12th when it told me my plan expired. I've paud triple this month and have the credit card bill to prove it but my service is STILL suspended. I can't afford to pay anymore please...

Resolved! Is there any phone device plan that the PM is offering ?

Like Rogers, a free IPhone 11Pro, 64 GB, 0 down payment, $110/month anything in PM , thanks.

Light Phone II

Hi there, just wondering if the light phone II will work on public mobile network? It's not in the options to choose on the phone compatibility checker. Anyone had any experience (good or bad) with this? Thanks!

Overcharged

Public Mobile overcharged my account. I enrolled in an unlimited plan.1) I was charged more than the plan fee.2) I do not see an option to download a PDF statement to review charges.3) I am getting prompts for additional charges for long distance eve...

Data roll over

Resolved! Data roll over

Hi all,New to public!Just wondering if my unused data gets rolled over to the next month?Best,-t

Resolved! Porting a cell number from another carrier

I signed up for public mobile and asked to have my number ported over. My carrier was Koodo but then I signed up with Roger's last week they sent me a sim card but they charged me $40 to switch after telling me they would wave the fee so I decided I ...