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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 53172 Views
  • 158 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 61236 Views
  • 186 replies
  • 31 Bravos

Resolved! Screen Goes Blurry

Hi there.....  My LG phone phionex3 that I bought through a PM dealer about a year and a half ago is showing screen connection static issues what can I do... ? Help please I don't want to buy new phone already.

AdamLove by Great Citizen / Super Citoyen
  • 1874 Views
  • 9 replies
  • 0 Bravos

Resolved! New sim card

Hi, I bought a new sim card and got it activated from the store where I got the sim from.But it is not working it just shows no sim inserted, my phone is unlocked and the person who sold me the sim card tried putting the sim in other device also but ...

Resolved! account lock out

my account and password keep locking out?? 

Whit12 by Great Neighbour / Super Voisin
  • 770 Views
  • 2 replies
  • 0 Bravos

Data plan

I go to my account to change data plan, it comes up error message.

Newfieassault by Great Neighbour / Super Voisin
  • 688 Views
  • 3 replies
  • 1 Bravos

Resolved! I cant access to my account

Hello..I cant access to my account, beacouse i for got my password and my email address i  cant opened. My new email address is xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxMy public  phone number is  xxxxxxxxxxxxxxxxxxxxxxxxxxxx  edited by computergeek541: custome...

Renante by Great Neighbour / Super Voisin
  • 1725 Views
  • 8 replies
  • 0 Bravos

Resolved! Rewards tracking by category.....are these included and where?

The pic below is numbered 1, 2, 3 and 4. 1. = Loyalty of $1 per year, max $52. = AutoPay for each 30 days when you had AutoPay in place. 3. = For letting a friend use your referral code. They receive a $10 one time credit and I        receive a $1 cr...

Resolved! $25 Plan with International text, picture messaging and data

My $30 current plan includes with $7 reward (loyalty & autopay):Unlimited Canada-wide Talk500MB at 3G SpeedUnlimited International TextCurrently, there is an offer of a $25 plan which includes additional features:Unlimited Talk Canada-wide500 MB Data...

Nafiur by Good Citizen / Bon Citoyen
  • 2098 Views
  • 12 replies
  • 1 Bravos

Resolved! Reward loyauté

hi I have an account with public mobile I won’t to know about the reward loyalty. Is it like Fido, extra data ??   thanks   

Ravinthiran07 by Great Neighbour / Super Voisin
  • 684 Views
  • 1 replies
  • 0 Bravos

Resolved! I cannot pick up phone call and make a call

recently I cannot pickup my phone call, always redirect to voicemail. when I call local number , also have issue, show me service not covered, this is just a call. please resolve ASAP.

bondylee1974 by Good Citizen / Bon Citoyen
  • 3642 Views
  • 17 replies
  • 0 Bravos

Resolved! My phone...

So I've put the plan on and it won't let me send picture msgs or receive them...what I am I doing wrong? Thank you in advance.

Gabpeeters by Great Neighbour / Super Voisin
  • 1189 Views
  • 5 replies
  • 0 Bravos

Resolved! Sms receiving options filter

How to enable Sms text for verification code receiving . i think carrier is bloking the sms code to activate uber eats for example.

Alexsettee by Great Neighbour / Super Voisin
  • 1218 Views
  • 3 replies
  • 0 Bravos

Resolved! Remove friend who referred me

Hi there,I was referred to PM by an ex... I am still with PM but don't want him receiving the Refer-A-Friend reward anymore. Is that possible? Thanks in advance!

meggo by Great Neighbour / Super Voisin
  • 2578 Views
  • 10 replies
  • 0 Bravos

15min talk and text

Hi I have a 15min talk and txt. I've reboot my iphone 6, and reseated the sim card. I am able to txt my dad which is 709-730-XXXX number, and my number is 709-219-XXXX , however when I go to call him or anyone else in my area it says I'm calling long...

alexlabonte99 by Great Neighbour / Super Voisin
  • 1849 Views
  • 11 replies
  • 0 Bravos

Number chamge

I need to get my correct phone number

LindonB by Great Neighbour / Super Voisin
  • 659 Views
  • 2 replies
  • 0 Bravos

Resolved! account suspended for no payment even when on autopay?

i just signed up 1 month ago...using the same capital one credit card i signed up for at registration and i had autopay selected at time of registration. the billing date passed and nothing was charged to the card and the account suspended...was out ...

luigibell78 by Good Citizen / Bon Citoyen
  • 3148 Views
  • 14 replies
  • 0 Bravos

not receiving calls

My credit card expired and I was a bit late changing numbers. I made a payment with my new card. Now I can call out, but incoming calls going straight to voicemail. Why? Thx glen

glenslinger by Good Citizen / Bon Citoyen
  • 2536 Views
  • 17 replies
  • 0 Bravos

Resolved! Can I get my SMS by Email? (out of coverage)

I'm in a remote area in Canada (no coverage) for a few week but still have acces to a really slow internet. Did PM have a fonctionnality on their website to help me get my SMS. I need to receive a validation by my SMS service. 

StarsRaglan by Good Citizen / Bon Citoyen
  • 2610 Views
  • 7 replies
  • 0 Bravos

Resolved! Autopay

Autopay did not take the payment from my credit card as usual and now I canot make phone calls. My credit card is good. I am not sure why Public Mobile did not receive my payment.

juliedmtm by Great Neighbour / Super Voisin
  • 2237 Views
  • 8 replies
  • 0 Bravos

Resolved! MMS texts say 'sent' but not being received

I sent two MMS texts the other day (which didn't contain a picture, just were long texts so got converted to 'multimedia'), and despite having done this successfully many times before, including with Public Mobile, this time they did not go through a...

bradC by Good Citizen / Bon Citoyen
  • 7532 Views
  • 8 replies
  • 1 Bravos
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