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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! cancel the service temporarily but keep the current number

Hello,Is there any way that I can keep my current number after canceling the service temporarily? Due to work, I might need to stay overseas temporarily for about 7-8 months starting this winter and will likely come back here sometime next spring or ...

Recover account

Resolved! Recover account

My son lost phone has a new one and new sin card but want to use same number and forgot some passwords why is it so hard to help with this

Resolved! I want to repurchase a US roaming add on there is no option to repurchase that same add on

Hi there, I purchased a US roaming add-on of unlimited Canada talk + text + 250 MB of data for US roaming for 10 days (it expired today) and I'd like to repurchase. However, there is no option to repurchase that same adds on, along with each of the ...

Missing payment after transfer number

Resolved! Missing payment after transfer number

Hi everyoneI transferred from PM to KODO but before that I had payed 39$ for changing plan which I have never use that plan because I went to new Kodo, my question is : How can I get it back?Thanks for your quick reply

Resolved! How to cancel my plan?

Hi I was wondering if I can cancel a plan without having an account and also not having access to the sim card? I actually bought this plan for a friend visiting from another country, he went back to his country and took the sim card. we didn't make ...

Resolved! Coverage

I am moving to a new house (in Sooke BC, Canada) inside the coverage area but the signal tries to connect through US towers and will not let me place the call/txt. It does not seem reasonable to have to pay for US roaming when I am in Canada calling...

Resolved! Is there no way to get the 2GB promotion if it ends before the SIM card arrives?

It is only worth it for me if I get the promotion but it will end before the SIM arrives, is this really how the promos work?

Resolved! US roaming

with US roaming for ten days am I able to make calls within the USA or only to Canada?

Resolved! plan was upgraded yesterday, still have no minutes left

Hi, we upgraded a plan yesterday and added $50 to our account, but our minutes are still at zero. This is problematic, especially if our calls are urgent. Any ideas? Thanks, AB

Calls

My phone isnt making calls or receiving calls

disregard

Resolved! Add ons

Hi, I have a $25.00 plan, this doesn't include US calls, and I need to participate in a US call on Aug 31st. I am not sure which add on to choose. Would it be the $8.00 US talk only selection?

Resolved! Error: ER05 "Invalid SIM card"

Hello, I put my fathers SIM card into a new phone and now it's giving me this error: Error: ER05 "Invalid SIM card"Important NoticeYour SIM card needs to be updated for Wi-Fi calling service compatibility. The device is unlocked, it's the LG Stylo 4 ...

Service

My service has been terrible the past 2 months. Barely have service out on the road. Can anyone tell me whats going on? T.

FYI: enabling data on iPhones

I'm a new PM customer and didn't find this info posted when I was looking for help enabling the data on my iphone. Here is the website I used to download an APN profile:Change your APN without breaking your iPhone (unlockit.co.nz)This website enabl...

Resolved! No call service, but has SMS and Data?

Hi all, Since last evening, I noticed my call service no longer works (both incoming and receiving). When I tried to make a call, it keeps showing ‘Dialing’ and never shows up in the Call logs. When someone calls me, it goes straight to voicemail. Th...

Resolved! changing plans

I want to change my plan but keep getting an error message. I need to speak to an agent but how???

I’ve been charge for data twice but still don’t have data

Resolved! Receiving calls/text messages

Hi, I can't receive calls/SMS on an OPPO phone. I have done all the things suggested by Public and Oppo websites in order to fix this (e.g. restart phone, check blocking/forwarding etc.) but it's not working. I can make calls and send SMS so seems t...

Re: CRTC introduces new minimum prepaid plan standards

@MoreYummy With the new mandate from the federal government for minimum plan requirements for the $15 plan to have some included data and a $35 plan to have at least 3gb I wouldn't be surprised to see the regular plan data to be increased and some ti...

text messages

i am unable to receive text messages. Please help.

Number transfers

Resolved! Number transfers

Hi, me again……I have found a compatible phone, and now mom wants to know if she can transfer her home phone number……I don’t think she can, but just want to confirm. Thank you again!

Resolved! Im waiting for my old number to be transfer they told me my line supposed to be working but its not

I call the tranfert number help line and they told me its not their problem Dot know what to do then

Promo code

Resolved! Promo code

I set up a new account yesterday and forgot to add the 2GB promo code is there a way I can add it now

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! cancel the service temporarily but keep the current number

Recover account

Resolved! Recover account

Resolved! I want to repurchase a US roaming add on there is no option to repurchase that same add on

Missing payment after transfer number

Resolved! Missing payment after transfer number

Resolved! How to cancel my plan?

Resolved! Coverage

Resolved! Is there no way to get the 2GB promotion if it ends before the SIM card arrives?

Resolved! US roaming

Resolved! plan was upgraded yesterday, still have no minutes left

Calls

Calls

disregard

Resolved! Add ons

Resolved! Error: ER05 "Invalid SIM card"

Service

FYI: enabling data on iPhones

Resolved! No call service, but has SMS and Data?

Resolved! changing plans

I’ve been charge for data twice but still don’t have data

Resolved! Receiving calls/text messages

Re: CRTC introduces new minimum prepaid plan standards

text messages

text messages

Number transfers

Resolved! Number transfers

Resolved! Im waiting for my old number to be transfer they told me my line supposed to be working but its not

Promo code

Resolved! Promo code

Call Forward Won't Deactivate

Re: Transfer two numbers to public

New phone with no access to old one - How do I get...

Unable to send and receive texts

VoLTE