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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Activating my SIM card

I was in the process of activating a SIM card for my father; at Step 3 I believe, when the serves shut down. The pages weren't loading. I went back and tried again same results. I even refreshed Step 2's page and it worked fine. I decided to switch c...

Resolved! serial number of phone with old service provider

Hi.trying to activate a new sim card; it's asking for the serial number from my old provider; that phone was lost long time ago; im bringing a new phone to PM. what do i put under that question

Resolved! can't text

My plan includes unlimited texting yet I can't seem to text when I'm not on wifi. How can this be fixed?

telephone perdu

Long distance error

Hi, Whenever I make a call I get a recording stating that “long-distance charges may apply” even to my husband. I have already put +1 in front of his number and the call doesn't go through after the message. Anyone have the same problem and know the ...

Resolved! Changing Plans on your renewal with autopay

HiI have opted to change plans on my upcoming renewal date of October 11 2020 I am setup with autopay since joining PM. when I look at the expected payment it shows it is only a 30 day plan payment? Will the autopay continue on my renewal date or is...

Plans

Resolved! Plans

How do I change my plan because I don’t have enough money in the voucher

Resolved! Why cant my vouches work??

Even the employee at the Mobile shop couldn't add the money to my phone. Why? I went to work today and worked for nothing because of this problem. Not a happy customer.I really needed my phone. Like hours ago. PLease help.

Incoming/out going calls not working

I signed my daughter up with a plan and she is able to receive income if calls. Brand new phone number with public mobile. Everything was working for the first week and now when I call her it goes straight to voicemail. She also has 100 minutes and w...

please help me get my old number back

Resolved! please help me get my old number back

Phone was showing no service so had to get a new sim card. I went from PM to PM and did what i was told to do. It (PM) ended up giving me a different phone number. Is there a way to get my original phone number back? Please help. Edit to add: i went ...

How do you turn off autopay?

I cannot figure out how to turn off autopay! I turned it on no problem but I want to know how to turn it off if I desire?? Help please

Resolved! Reactivating a deactivated SIM

Hey all!I lived in Canada until March 2020 but came back to Australia because of Covid-19. I'm returning in November 2020 but my Public Mobile pre-paid service/SIM has expired. I still have the physical SIM card and I would like to reactivate it for ...

Problème Donnée internet

Resolved! Receiving SMS in USA

Based on the info in some other threads, I've concluded it's not possible to receive SMS in USA without having the roaming add-on. The threads are a bit older. Is this still the case today? Other carriers I have used will allow you to receive SMS whe...

Huawei Mate 20 Pro - Google Chat Features not working - Just switched today from Telus

Just switched today, google chat features were working fine on telus, and with public I cannot get it to connect. It said it was connected but all my texts to my bf were going as SMS. I then reset the app cache, app data, force stopped and then disco...

No data or incoming calls samsung s7 edge

Help me. Had a kiosk guy install and migrate my number from another carrier. I can make calls out, incoming callers get message not in service, no texts working. Can anyone walk me through this?

Resolved! Can I pay from my bank account

Wondering if there is a way to pay from my bank account as I am waiting on my new V/D card to arrive in the mail?

URGENT. POLICE INVOLVED. CANNOT ACCESS VOICEMAIL

Resolved! URGENT. POLICE INVOLVED. CANNOT ACCESS VOICEMAIL

Why do I keep seeing "unknown error" for my voicemails? I need to hear a possible message from the police, as I need their help with something serious. So annoying. I NEED THEIR HELP NOW and it says I have voicemail msgs but I cannot access it at all...

Resolved! Plan Expired

Hey everyone,I just logged into my account to see my data usage. at the top it says account status:plan expired is that something I need to be worried about? Cant have my service downthanks

Resolved! Re: Referral activation

My daughter gave her referral code to her friend last week and when he went to London Drugs they sold him a SIM card and set up his account including porting his number successfully, but told him her referral code expired Sept. 29!!She has an active ...

Error Message on my plan

Resolved! Error Message on my plan

Hello, I've been with PM for 2 years now and I've always use autopay. Today I got an error message saying there isn't enough funds in my account. That's ridiculous, since my bank has always completed my autopay transactions. Do you know what's going ...

Data

When I signed up, the deal was 5g for $25. So I signed up myself and 2 family members.Then twice, they gave us 1G twice more.Now, we only have 1 G each. I didn’t us all data as I use my phone mostly at home. Very disappointed. May move elsewhere.

Plan

I made a payment for my plan but it’s still not working, even on the account the status says activated. Can someone tell me what shall I do?

Resolved! error message

I'm getting a "not registered on network" message. I switched from Fido and bought the card at London Drugs. It's inserted correctly in the Samsung Galaxy S4. The phone was previously unlocked when I switched from Rogers to Fido. Any ideas?

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Important Update: eSIM QR Code Now Included in Activation Summary Emails