Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hey PM this month my wife’s data is running low and o just purchased a $15 upgrade however it’s not been added on. Do I need to wait till end of cycle to make the add on?
Hi @CS_Agent would you be able to provide me with a PUK code to unlock my SIM card as soon as possible? I am in urgent need of using my phone and I have a ticket created #156313-741 and I also sent the Moderator Team a private message.
HEEELLLPPPPP. No data, have lots of available funds, REBOOTED . Still no available.
Hi,Yesterday evening at 20.00h I activated my PM SIM Card and requested to port my SpeakOut number.The only info I have provided to allow the number portability is:The IMEI number (*#6#)The name registered with my SpeakOut accountI went to bed and th...
I found this in my Ampli offers (which I rarely use, but will use now!), and unfortunately it seems highly targeted (not all users will be offered this). Screenshot attached for reference. It boils down to ensuring your Ampli-linked card is used for ...
Hi everyone, I've lost access to my email account and also to my public mobile account. I noticed when my I lost service this evening, I was able to login and see that my plan and sim had changed. I changed the password, but the person locked me o...
Hello, I have been on autopay for years and this month I saw my plan expired although the amount has been charged on my credit card on the 1st. My accounts says "Plan Expired" and "disregard if you are on auto pay". I waited for another day but noth...
Hello everyone, Is there a cap on the loyalty rewards? I was told after the fifth year the loyalty rewards will not continue to apply a 1 dollar deduction to my bill. Is this true?
Hi folks,I've been with public mobile for nearly a year now and was happy with the service and price point. Over the last few weeks I've noticed that my device, a Pixel 2XL, rarely receives calls. I often find voicemails left from my family saying t...
Every time I try to update my credit card info for auto payment shows an error and the transaction is not being processed
Hi there,I am getting prank calls since an incident happened with a guy that was using my car and my friend had to get tough with him because he owed me money. People do weird things. The number always starts with 403613 and I’ve taken screen shots i...
Hi,when I go to Change my plan, I do not see the 13$ plan. I currently have the 15$ plan.can a moderator help make the change for me. thanks !
hi, how can I switch to fido and be able to use my number?
Hello,I bought a 4G kids GPS watch with a Public Mobile plan. The watch shows Telus APN settings and when I factory reset+reboot, it still does. I can wipe the APN settings and then "load factory APN settings" but it'll again show Telus. I know how t...
Hi, wondering if anyone knows why I can send and receive text on my new activation of the $25 phone plan but can't call out or receive calls? I did not transfer a number...I chose a new number with a new sim card from public mobile.
I have cancelled my account but I just saw a new charge on my card today. How do I get refund? Thanks, Priscilla
Hello. I recently purchased the samsung galaxy note 20 ultra and am wondering if it will work on the network. It is not listed in the list of compatible devices
Hi there,I just created an account for my wife, I entered her email address and a password, and that was the only thing I was asked.I received the confirmation via email stating that the account is active.When I try to log in, I get: Sorry, your logi...
does PM provide nano sim cards
Hello everybody, I have been using the 15$ plan with autopay for a month now and while there's nothing wrong with my calls, I can't use the 250 mb that comes with autopay. It is showing that I have 0/250mb used this month so why does it not work when...
Hi I. purchased a sim card over a month ago and have yet to receive anything. Kind of ridiculous that I have to come on a forum to ask about this, how is there no humans available to fix this? Order 213881 If I do not hear back, I will dispute it wit...
I was initially able to log into self serve but a couple weeks ago I started receiving the error "Sorry, your login attempt failed. Please try again.". If I try the Forgot Password link and enter my registered email I get "Sorry, we’re unable to ...
I've been with Public for years now, and suddenly I am unable to process a payment.I dont want to lose my account... any ideas how I can get my autopay up and running again?
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