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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 25290 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 36684 Views
  • 185 replies
  • 27 Bravos

Poor signal in Toronto?!

Hi, I've had only 2 signal bars on my iphone for a few months. Calls keep dropping or sometimes I can't dial out at all. I just got a new phone and the same thing is happening! (and there are still only 2 bars). Help! Is anyone else having this issue...

clpo by Good Citizen / Bon Citoyen
  • 1809 Views
  • 11 replies
  • 0 Bravos

MMS not delivered on roaming

I was in the US during the long weekend.Had active text, calling and 10-day data add-ons.Text worked, calling worked, data worked.  MMS messages sent to me were not received.What gives? 

Alexo by Model Citizen / Citoyen Modèle
  • 973 Views
  • 8 replies
  • 0 Bravos

Resolved! data plans

What happened to the 4G plans? I only saw 1 for $60.00!Guess I will not be with public mobile for much longer!!! 

Greg1957 by Great Neighbour / Super Voisin
  • 876 Views
  • 5 replies
  • 0 Bravos

Resolved! Minutes used

Hi there, I am on the $15 per 30 day plan which includes 100 minutes but is also supposed to include unlimited incoming minutes.  The problem is, I looked at my usage at it is showing 90 of 100 minutes used and when I look at the detail, it appears t...

studhause by Great Neighbour / Super Voisin
  • 1346 Views
  • 11 replies
  • 0 Bravos

show my number on outgoing calls

How do I change the default for whether my phone number shows up on my outgoing phone calls?  I have used SIMon, which says o press "*31#" before every call, but I want my default to be that my number is shown.  Thank you.

TorontoTank by Great Neighbour / Super Voisin
  • 6386 Views
  • 11 replies
  • 1 Bravos

Resolved! data

if  you use ur data up how does tht work after? do  they charge per use? or does ur data just stop working till next month is paid? thanks

laceydawn81 by Great Citizen / Super Citoyen
  • 568 Views
  • 3 replies
  • 0 Bravos

Resolved! Data Usage

Hey, Does anyone have any idea why this would happen?I have had to add data to my plan as I ran out prior to my plan reinstating on its regular calendar date and 30 minutes after I add the data it shows ive used 95% of my data when I haven’t done any...

lindsulli by Great Neighbour / Super Voisin
  • 1209 Views
  • 6 replies
  • 0 Bravos

port from Koodo to public mobile

i would like to port my koodo number to public mobilekoodo number  xxxxxxxxxxkoodo account number xxxxxxxxxxpublic mobile number xxxxxxxxxx edit:  personal information redacted by will13am.  Please do not post personal information in the public forum...

sarithagopan by Great Neighbour / Super Voisin
  • 701 Views
  • 4 replies
  • 0 Bravos

Resolved! $10 dollar plan - no longer has unlimited incoming call after auto renew

Hi,  I just noticed that my 50/50 plan ($10) lost unlimited incoming calls after the auto renew.  The auto renew was on Oct 6.   I reviewed a txt msg from public mobile telling me that I had only 10 mins left while I wa talking with someone on the ph...

schiu by Good Citizen / Bon Citoyen
  • 1520 Views
  • 9 replies
  • 0 Bravos

Porting my number with bell to public mobile

I tried to use my existing number with bell during activation of the SIM yesterday. But it didn't work and saw a message as follows,"We were unable to transfer the phone number you entered. Try one of the following options:-  Make sure you entered yo...

muhtasim by Great Neighbour / Super Voisin
  • 708 Views
  • 3 replies
  • 0 Bravos

Resolved! make a payment

i have $17 on my account.. my plan is the $15 plan.. so do i still need to put the full amount on to cover my plan?or does it take the $17  i already have in my account n then i just need to add the rest to cover it?

laceydawn81 by Great Citizen / Super Citoyen
  • 682 Views
  • 2 replies
  • 0 Bravos

Usage history confusing, not 24 hour time, and no download all option

Hello: The usage history doesn't necessarily seem to always be in chronological order, and I'm sometimes further confused since the times are not 24 hour, with no indication of am/pm it is sometimes difficult to tell if the entry is talking about 12 ...

Sliv by Good Citizen / Bon Citoyen
  • 987 Views
  • 6 replies
  • 0 Bravos

Same email to 2 numbers

I accidentally gave the same email to two phone lines and now I can't pay for the second phone line and I need that phone for work. I can't make a new self serve account and the password reset for that email goes to the old number. What do I do?

GomathiB by Great Neighbour / Super Voisin
  • 479 Views
  • 2 replies
  • 0 Bravos

Resolved! Ancienne Carte SIM

Hi,I have an olde SIM card I bought it couple months ago and use it for only a month, can activate it again for a new plan?ThanksBonjour,J'ai une ancienne carte SIM que j'ai achteté quelques mois et je l'ai utilisé pour un mois seulement, es ce que j...

hakimgrib by Good Citizen / Bon Citoyen
  • 1187 Views
  • 5 replies
  • 0 Bravos

Pin Reset SUPPORT

How do I send a message to moderator to reset my PIN so I can add my monthly plan or even review current Plan/Add-on section!  ?!???

FJW-55 by Great Neighbour / Super Voisin
  • 587 Views
  • 3 replies
  • 0 Bravos

Resolved! USERNAME FOR LOGIN

Hello PM Community! For self-serve account, I was wondering if it is good idea to separate email ID and login ID by using unique username for login that is decoupled from account's registered email address? It can provide following benefits:1) Abilit...

Renewing US add-ons while on the road (in the USA)

We plan to be in the US for 18 days. I will get the 10 day add ons as we have in the past when our time there was just 9 days. On our next longer trip - My question: once the first 10 days expires and we immediately purchase another 10 days, does the...

ve7rhf by Good Citizen / Bon Citoyen
  • 609 Views
  • 3 replies
  • 0 Bravos

Keep service for a few days

Can I cancel the service in the middle of the month? Or can I keep the service for a few days after cancel the whole month?

z_m_99 by Great Neighbour / Super Voisin
  • 690 Views
  • 6 replies
  • 0 Bravos

Autopay Issues - October 2019

My first month was ending on Oct. 8th. I have autopay enabled. I had $26 funds in my account.  In my first month I was on Plan 40. In the middle of my first month, I changed my plan to plan 25 to take effect at the beginning of the 2nd month. On Oct ...

johnpaul by Great Citizen / Super Citoyen
  • 1866 Views
  • 13 replies
  • 1 Bravos

Resolved! Travelling to Montreal

Hi everyone,  I'm currently living in BC and I'm travelling to Montreal tomorrow. Just wanted to confirm that the data I have now, can still carry over when I'm in Montreal. Will I need to purchases data add-on or the exisitng data I have with my pla...

jyrii168 by Good Citizen / Bon Citoyen
  • 1093 Views
  • 8 replies
  • 0 Bravos

how to access balance

i keep a 15 surplus on my account and i cant check my balance using 611. my plan costs 25 but i cant seem to use any of the extra money to make important calls

tyler26 by Good Citizen / Bon Citoyen
  • 2076 Views
  • 24 replies
  • 0 Bravos

My account has been suspended, forgot my password

Hello all , my account has been suspended due to payment issue as the credit was expired. Now I forgot my password & security answer so unable to renter the payment info. Please help me how do I solve this ?? 

Farjy by Great Citizen / Super Citoyen
  • 1717 Views
  • 12 replies
  • 0 Bravos

Huawei P20 Lite

Can someone tell me if the Huawei P20 lite is compatible with PM in Ontario?  I don't see it in the drop down list.

kodalux by Good Citizen / Bon Citoyen
  • 1430 Views
  • 8 replies
  • 0 Bravos
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