Community

Resolved! no calls or text

I signed up over a month ago.  my data works but my phone doesn't receive text or calls.  i ported a number over but no number is showing up in my account.  what do i do since there is no customer service to talk to? 

Resolved! can I use your service in Florida?

Resolved! Activate SIM card, ISSUES with PAYMENT

I tried to activate my SIM card and the website showed me an error saying something was wrong with my credit card which is BMO and now i have 4 pending transactions in my account and my SIM is still not activated, i want to cancel those transactions.

Resolved! Cannot enter and submit a ticket - unavailable network

Hi, I need a moderator's help, because I cannot submit a ticket. My problem is that my network is unavailable, but it was working before. So far, I tried : - restarting the phone- reinitializing the network settings Can I be put in touch in a moderat...

Resolved! international version of phone

I am looking at some unlocked phones on Ebay and am wondering if it is safe to purchase a phone that is an international or latin america phone?  I have heard that sometimes the phones wifi will not work in Canada.  

Resolved! Can a Share Code be changed to another?

I didn't know about the share code when I started up with Public Mobile. I went to a reseller in a mall and he set everything up. I switched both my wife's phone and my phone over to Public , at that time. The reseller used his own share code and tha...

Resolved! SIM Card & #

I lost my SIM card and ordered a new one will I have the same phone number as before?

Resolved! Cancel account

hi I am no longer using this number .can you please cancel my account 

Resolved! Phone Calls Repeatedly Dropping

Hello,  I've been having issues for the past week with phone calls randomly dropping multiple times followed by issues with even being able to receive or accept a phone call from the person I was just on the phone with. I have a newer phone (iPhone ...

Resolved! International texting country list

Hello, I was wondering, where can I find a list of all countries that are covered under my international texting plan?

Resolved! Sim card not provisioned and billed twice

Must reactivate my sim card my Bill is paid up and for some reason my Canadian tire MasterCard billed me for $23.73 my regular payment on September 7, which is ok but on September 22, I was charged $67.80 why.  If these problems are not resolved I wi...

Resolved! Not able to make international long distance calls, despite having the add-on

I am not able to make international long distance calls, despite having the add-on, Here is the list of my current Add-Ons200 min US and Canada Long Distance400 min Intl Long Distance (Incl Canada & US) When I attempted to call a number in UK using 0...

Resolved! Data Issue

I have exhausted my data in my present data plan and I need more data....how do I do this

Resolved! Auto pay will not work

I received an insufficient funds message, checked my bank, changed my plan. Can not make a payment now. I've been without a phone for my small business for two days and am becoming frustrated

Resolved! Changing phones on PM

Have iPhone 4 with PM and now want to change phone to Samsung Galaxy J3. Is there anything I have to do besides take SIM card out of iPhone 4, punch out to make it a nano and insert in Samsung?Thanks

Resolved! joining

got my sim in the mail, got a confirmation email that included my phone number.Now the website won't let me sign in to activate and says cannot find my email and that my phone number is not valid or I have already used it to sign up.Of course I used ...