Cancel auto-pay

[ericah]

Hello there. I opened a phone number for my dad in July. I signed up for auto-pay but haven't registered for the online self-serve account. Now, my dad went back to Asia and took the SIM card as well. I need to cancel his number but since it requires text verification to activate the account, I cannot do that. Please help me! Thank you!

[JK8 · Accepted solution]

@ericah 

Do you have the 4 digit pin? If yes call 1-855-4-PUBLIC from any phone to disable autopay.

[hTideGnow]

@ericah   Sorry, just re-read your message and seems like you don't have the phone with you.

you might have to open a ticket with PM and see how to deal with the situation.

[Anonymous]

@ericah 

sign in to Self-Serve, to review your account, to you removed Autopay,

or by dialling 1-855-4PUBLIC and entering your 10 digit phone number then removed your Autopay,

or Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket 

• you can send a private message to Customer Support Agent by CS_Agent, by Click Here link.
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck

[hTideGnow]

@ericah   you can also use *611 to disable Autopay

Click 5 for Autopay , then  2 to disable