hi

[douellet_90]

trying to security question to verited my email help

[hTideGnow]

@douellet_90  did you ask your mom to confirm the answer ? ::)

it is possible it was key in wrong in the beginning.  If so, you might want to open a ticket with PM to reset the logon credentials, then you can re-setup the security question.  

Use the Chatbot on the lower right and then start by typing "Forgot Login credentials"

[darlicious]

@douellet_90 

Wait out one hour. Clear your browser. Reboot your device and open one tab only in private/secret/incognito mode using Firefox, chrome, safari or edge work best.

Try again. If it still fails then contact customer support for a "password reset".

See below....

Open in chrome if using regular Google browser.Open in private/secret/ incognito mode.Type in public mobile account login.

[t_p]

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@douellet_90 wrote:

where do i find this

---

Usually, in the browser (Chrome for ex.), there are 3 dots at the top. Clicking on it would show the option to use Incognito (also called InPrivate,etc..) mode.

[douellet_90]

windows

[Anonymous]

@douellet_90 

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice Service Team they will help you 100%.

and they will Reset for you,

Here’s How To Contact Customer Support Agent by CS_Agent,

• you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck....

[douellet_90]

am locked out right now yes my self  to get in my account

[esjliv]

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@douellet_90 wrote:

where do i find this

---

@douellet_90 

Do you mean the Incognito Mode method....?

You can also use a keyboard shortcut to open an Incognito window:

1. Windows, Linux, or Chrome OS: Press Ctrl + Shift + n.
2. Mac: Press ⌘ + Shift + n.

[douellet_90]

where do i find this

[esjliv]

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@douellet_90 wrote:

trying to security question to verited my email help

---

@douellet_90 

The security question...are you trying to reset your Self Serve password? 

OR, you do not remember which email is connected to your Self Serve, so you are trying different ones?

Do you have a secondary question? If so try again.

If you had to many failed attempts, system could have locked you out. Wait one hour and try again.

If still having issues ask CSA for help.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 -  Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower - Use this link to:

Private Message to Public Mobile Customer Support Agents (CSA)

[t_p]

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@douellet_90 wrote:

i tired to put my security question it says am wrong

when was my mother born ? I put the year it says its wrong

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Try to use browser Incognito mode. There are often webpage issues lately.

[douellet_90]

i tired to put my security question it says am wrong

when was my mother born ? I put the year it says its wrong