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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 25440 Views
  • 135 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 36935 Views
  • 185 replies
  • 27 Bravos

Resolved! Sim card not working

phone says no sim I am logged in, my account is active and new.  Wifes sim card works in my phone (public) my card won't work in hers or mine.  Is it a bad card

grimsby by Great Neighbour / Super Voisin
  • 1770 Views
  • 10 replies
  • 0 Bravos

Resolved! How do I get the gift

I don't know if I got into self serve and do what was needed to get Christmas gift. Help please

Beamr84 by Good Citizen / Bon Citoyen
  • 1722 Views
  • 6 replies
  • 1 Bravos

Resolved! Difference between caring/uncaring sales staff.

I bought a maxwest phone on black friday at London Drugs with my friend who I helped set up his new Public account, and it turned out all the maxwest phones were defective and couldn't detect any sim cards we put in it - we tried koodoo and Public, t...

TheGx by Deputy Mayor / Adjoint au Maire
  • 1352 Views
  • 3 replies
  • 5 Bravos

Help

Hi!I was just referred to Public Mobile. I followed the steps online to set up sim card and transfer my number from my old provider. Sim card is in the phone (iphone 7)... and I see public mobile at the top left of my iphone... I just got two texts f...

BDW by Great Citizen / Super Citoyen
  • 961 Views
  • 6 replies
  • 0 Bravos

Resolved! Don't buy maxwest phones such as nitro4x and ssr!!!

Just wanted to let people know that they have manufacture defect that make it not detect sim cards - tried koodoo and Public sims in it, but just assume others don't work either. It says no sim card instead of invalid sim etc, when there is a sim car...

TheGx by Deputy Mayor / Adjoint au Maire
  • 5475 Views
  • 9 replies
  • 1 Bravos

Resolved! New Here, questions...

Hey!Brand new here. Trying this out. Liking it so far... price is great... promo was good (bonus data)... $10 referral credit? Wow. And... extra data and international minutes from public mobile for a christmas present? Thank you!Question...I want to...

BDW by Great Citizen / Super Citoyen
  • 780 Views
  • 4 replies
  • 0 Bravos

Changement de email

Je ne suis pas capable d'inscrire mon gmail comme adresse d'utilisateurs. Est-ce que quelqu'un peut m'aider ? Merci

Saint-Laurent by Great Neighbour / Super Voisin
  • 499 Views
  • 1 replies
  • 0 Bravos

Amazon Canada

Amazon is a best place to buy a new cell phone. You want something that is fast, then get a Samsung A20. It is 5G

Bigbrother1 by Great Neighbour / Super Voisin
  • 933 Views
  • 3 replies
  • 1 Bravos

Resolved! $10 bonus

I didnt receive my $10 refferral binus did i did i do something wrong? 

jros2978 by Good Citizen / Bon Citoyen
  • 1554 Views
  • 8 replies
  • 0 Bravos

Resolved! Holiday Rewards

I received a text about Holiday Rewards of free international calling but am unable to find out how to access it.

lynda9778 by Great Neighbour / Super Voisin
  • 1435 Views
  • 6 replies
  • 0 Bravos

No data plans coming back?

Is there a chance that public mobile might be introducing no data, unlimited calling Canada-wide and texting plan?It would be nice if there was a plan $20 with no data

Sh10xo by Great Neighbour / Super Voisin
  • 442 Views
  • 1 replies
  • 0 Bravos

Holiday Cheer!

Happy Holidays to all! I was overjoyed to find out that Public Mobile was giving away FREE data and FREE long distance calling. i just had my wallet stollen, and everything just seemed to be taking a turn for the worse. Thanks Public Mobile! i hope e...

AMB175 by Great Neighbour / Super Voisin
  • 906 Views
  • 2 replies
  • 7 Bravos

HELP Caller ID isn't working

I keep receiving "Private Caller" every time someone calls me even with my contacts! This is really irritating, is there any fix? This started not long ago.

NotUit by Great Neighbour / Super Voisin
  • 735 Views
  • 4 replies
  • 0 Bravos

Resolved! Referral & sign up timing

Hi, I want to refer a family member this month using the referal code. However, her current plan with another service provider ends only on 26th Dec. She would like to retain her current phone number even after changing to PM. So please advise on wha...

jaganrao by Great Neighbour / Super Voisin
  • 1530 Views
  • 11 replies
  • 0 Bravos

Sending and Receiving texts are delayed

I cant send texts - they seem to linger there for hours. Sometimes they clear, especially if I reboot. The same for receipt but not to the same extent. Any suggestions? Its very frustrating.

mahadeotahal by Good Citizen / Bon Citoyen
  • 618 Views
  • 2 replies
  • 0 Bravos

Can't port away

Is it normal for public mobile to not release your number of you are porting out? I'm trying to port away and the carrier I signed up with said public mobile is blocking the port. They have tried four times. I didn't know this when I signed up and no...

d1000 by Great Neighbour / Super Voisin
  • 1285 Views
  • 7 replies
  • 0 Bravos

Resolved! Free data

I got a text saying go to self serve to claim a free gigabyte of data but I can’t find how to claim it? Does anyone know how? 

Kim1971kim by Great Citizen / Super Citoyen
  • 1054 Views
  • 2 replies
  • 0 Bravos

Thanks!

Not sure where this should be posted but I just wanted to express special thanks to Mod - Jose my first professional point of contact who parsed all the facts of the data issue I was having and passed me on to Tech  - Robbie who walked through some s...

Canlan54a by Great Citizen / Super Citoyen
  • 842 Views
  • 3 replies
  • 6 Bravos

Black Friday 5GB deal

I ordered a SIM over the weekene to take advantage of the black friday 5GB sale but the SIM took over 5 days to arrive and is now not available. Sureley advertising the deal which links through to ordering a SIM should take into account the delivery ...

j0n0 by Great Neighbour / Super Voisin
  • 599 Views
  • 4 replies
  • 0 Bravos

Resolved! Did not receive the last year’s bonus of 1G

Hi everyone. I was adding this year’s holiday gift of 1G of data and noticed that on my overview I don’t have 1G add on as part of last year’s gift to all customers. My husband’s plan has it added. Not sure what happened? Please shed some light to th...

Sujin715 by Great Neighbour / Super Voisin
  • 991 Views
  • 5 replies
  • 0 Bravos

Resolved! Dailyhive and Public Mobile Giveaway???

So I came across this giveaway on Google News. Is this an official giveaway for a $500 Amazon giftcard? I don't really understand why Public Mobile is mentioned there. Any information on this would be appreciated. Thanks,Ed

Ed404 by Town Hero / Héro de la Ville
  • 1260 Views
  • 8 replies
  • 0 Bravos

Can't receive calls from the US

My phone is able to receive calls from Canadian numbers but not US numbers. The US caller was on Verizon and got the error "call cannot be completely as dialed." Thanks!

HPDM by Great Neighbour / Super Voisin
  • 1188 Views
  • 6 replies
  • 1 Bravos
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