Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Account locked

I just noticed the phone service has been suspended. I tried to login to the account but after some attempts to answer the security question, the account has been locked.please help

Scam email

Resolved! Scam email

Got an email asking for cc number for 3 dollar Netflix subscription!!No way to report it!Coming from community

transfer request again

Did You Know?

********************************************************************************** ***********************************************************************************************************************************************************************...

sim jacked

got a victim of sim jacking today, followed by my PayPay account getting hacked. Managed to buy a new PM sim card right away, do the "sim card change", and everything seems to be back to normal. A few questions though: - how exactly did they manage t...

Resolved! I got a text congratting me on my PIN but I never set one up

I never set up a PIN but I got a text saying "congrats on yr new pin." How can I reset my PIN so I can get on with things? If I did set up a pin, it'd have been by accident while my phone was in my pocket.Thanks

i dont have no serves

Promo December 2020

To redeem this offer: Get a $35 plan for $28ONLY available in QuebecStep #1. When activating your SIM online or in-store, choose the $35 plan. Step #2. Your $5 monthly discount will automatically be applied to your account. Step #3. Sign up for Autop...

SIM card

I ordered 2 x sim cards online because the first one took too long to arrive. I expected a 3-7 business day delivery and ordered on Nov 25. It didn't arrive 2 weeks later and I had to move out on Dec 10th, so I ordered another one online to ship to m...

Resolved! Today I received a call from this number.....

He is a student here in BC from Mexico. The number he called from was 1526441100xxx. Would that be a Sonoro, Mexico number or from some type of an App using Data? If an App..what one would it be? Thanks

Resolved! Phishing?

I received a Private message yesterday, and do not know if it another phishing attempt or a legitimate message related to a Public Mobile approved message. My husband also got this. Here it is :TaterTotlz TaterTotlz 9 hours ago Blink and it is gone! ...

Resolved! how to deactivate voice mail?

I have a minimal plan of 100 minutes, so I do not wish to have an active voice mail service that consumes my time when I call and listen to it. How I can opt-out of voice mail to get the callers to hear "the owner of this number has a mailbox which i...

Resolved! NO SIM message

Phone says " no sim" , can not receive calls or texts , any solutions

My auto pay was due today, i changed my plan and changed my credit card. It is not saying not active

I have to the funds in my public mobile account and it is saying nothing due. But my phone is still not working

Resolved! Cannot access my account

Hello,I have 3 phones with 3 plans. I activated the first plan myself and created an account. the other two were created/activated by a dealer who sold me the sim cards. I cannot access the 2nd and 3rd accounts. When I tried login in the system doesn...

customer service

I want to modify my accout

Password not working

Resolved! Password not working

My password won’t work. I try resetting and it still won’t work. I contacted moderator and I received a message but can’t respond to it? How do I contact again?

i cant sign in and im have trouble access my account

I have a password and login but I can't Access my account.will you help

Resolved! Mobile networks can’t be found

The other day my phone stopped finding mobile network connections. I tried everything Mr Google suggested....and the finale was a factory reset. Same thing. No mobile networks found. And also it says my sim is not registered.This is a Samsung A5, ot...

Adding Public Mobile as a Payee at RBC

Hi, I'm trying to add my Public Mobile account as a Payee to my Royal Bank account but I can not find it as an option as a Payee. I can find Bell, Rogers really all of the phone provider s around here, but Public Mobile. No, I do believe Public Mob...

data save

Resolved! data save

my plan is of $45 so that means i have 5 gb and got promotional data 2gb and i also have add-on of 2gb. Is the remaining data gonna go to next month?? How long the promotional will stay???

3G TO 4G

Resolved! 3G TO 4G

I feel my network sometimes runs slow So i was thinking to convert my data from 3g to 4g. Is that possible if yes how can I ??Thank you

Receive international call

Resolved! Receive international call

Hello Public Mobile Support Staff, Thank you very much for providing telecommunication service. My phone could not receive international call and messages delivered to international receiver could not be reached. Please provide technical assistance....

selfserve issues

i cannot access my self serve it says my number is invalid

Community

Forum Posts