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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11097 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22032 Views
  • 181 replies
  • 24 Bravos

self serve not working

I have sent 3 messages for assistance with not being able to access my self serve account and no one has gotten back to me....is there anyone there? 

Doaa1 by Great Neighbour / Super Voisin
  • 660 Views
  • 5 replies
  • 0 Bravos

Resolved! Public Mobile Self Service super slow - error out

Is this just me or is anyone having issues logging into PM Self Service? I tried Google Chrome and Firefox without luck. If I wait long enough I may get lucky to login but then I click on anything else will give me an error message. I want to switch ...

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bchow by Good Citizen / Bon Citoyen
  • 969 Views
  • 7 replies
  • 1 Bravos

Resolved! Phone says no service but already made payment

My account says my account is active right now but I cannot call out. My account was suspended due to not topping it up early enough. After I made payment, I waited for a day to allow processing. However, it still says I cannot make call. What to do?...

prototypeU by Great Neighbour / Super Voisin
  • 1164 Views
  • 4 replies
  • 0 Bravos

Resolved! $25 referral bonus

Hi,I referred a friend to public mobile,when will the $25 bonus applied to my account?

ali15 by Great Neighbour / Super Voisin
  • 976 Views
  • 6 replies
  • 0 Bravos

Cancelling phone

I want to cancel my parents account but they don't remember the password and when I select to send an email to recovery I receive nothing. 

budnik by Great Neighbour / Super Voisin
  • 676 Views
  • 9 replies
  • 0 Bravos

Resolved! How does one acces their own posts?

Perhaps a stupid question. Can’t seem to find a listing of my past and present posts, bravos etc.  How may I access them?

BEER by Town Hero / Héro de la Ville
  • 653 Views
  • 4 replies
  • 0 Bravos

Resolved! sim is not working and can't access acount

My friend went through the whole process while creating an account and registering his Sim card. After entering all his payment info he then submitted it, the web site came back oops there was a problem. He checked hi credit card account and the mone...

sportscoupe by Good Citizen / Bon Citoyen
  • 668 Views
  • 4 replies
  • 0 Bravos

Resolved! Number Porting From Koodo Prepaid

Hi Im not able to change/port number on self serve, im planning to port my active koodo prepaid number to my newly activated PM prepaid service I belive i need to send moderator a message. Any format or what information do they need? Thanks in advanc...

jayc33m by Great Neighbour / Super Voisin
  • 700 Views
  • 2 replies
  • 0 Bravos

Resolved! Porting number fro PM to PM

Was wondering if it is possible to port a number from one PM account  to another PM account. The reason I ask is because there are many great deals for new accounts but no so for existing PM customers.

Milk by Great Citizen / Super Citoyen
  • 982 Views
  • 7 replies
  • 0 Bravos

Resolved! How Do I Link a referral to a friend?

I would like to know how to link a referral to a friend, maybe by email or a page link? Thank You for amazing service my the way, I love public mobile now. 

JdLam by Good Citizen / Bon Citoyen
  • 1681 Views
  • 7 replies
  • 0 Bravos

Resolved! community password

is that possible to change community password?

missorange by Town Hero / Héro de la Ville
  • 579 Views
  • 4 replies
  • 0 Bravos

Resolved! Still no service 12 hours

I still have no service. I'm porting the number from Telus. But I need to have this phone up and running asap. It's been 12 hours. I've hard reset several times, the phone is unlocked and it's compatible with public. 

Kcountry by Good Citizen / Bon Citoyen
  • 923 Views
  • 29 replies
  • 0 Bravos

Resolved! plan expired

today is the renew day, after log in self serve account, it shows my plan expired. and " if u already paid pls disregard this message ur account suspended..."but the account balance still have money to renew. is that because the first day renew every...

missorange by Town Hero / Héro de la Ville
  • 724 Views
  • 8 replies
  • 0 Bravos

Any Retailers in Ottawa besides Walmart?

Where can I buy a sim card & payment vouchers in Ottawa, ON besides Walmart? Note: I dont have an active number to text to find the nearest store

Klane by Great Citizen / Super Citoyen
  • 800 Views
  • 5 replies
  • 0 Bravos

90 day plans used to be cheaper than 30 day plans...

I noticed in the past the 90 day build your own plans were cheaper than the ready made 30 day plans and the data/talk/etc were more convenient since it streched 90 days not 30, for example the 1GB LTE data only is $30/month but 90 days is $115 - too ...

TheGx by Deputy Mayor / Adjoint au Maire
  • 517 Views
  • 3 replies
  • 4 Bravos

Moved From Telus Prepaid - will I get my balance back?

I transferred my numbers from Telus Prepaid to PM and have a couple of questions: (1) I expected an text from Telus saying "sorry to see you go" - but I see nothing.  Is my telus account cancelled? (2) I had a balance remaining on my telus prepaid - ...

WannaCall by Great Neighbour / Super Voisin
  • 1192 Views
  • 4 replies
  • 0 Bravos

Question about texting (Media etc)

Hey first time PM User here, just joined today with a plan that gave unlimited international texting amongst other features, but is this texting limited to text, or does it also include picture and video messaging? 

ColderAir by Good Citizen / Bon Citoyen
  • 1089 Views
  • 9 replies
  • 0 Bravos

Not having any connection luck.

Spent 2 hours at the retailer who couldn't get a solid connection to the PM site to get me hooked up. All of my info was entered, an account created but no luck. I was given a temporary number, which shows up on my iphone. I can't change my number to...

self serve

I tried to set up self serve and was told my number isn't correct. It IS correct. How do I get assistance?The robot doesn't understand my question, asked 2 different ways.

lylarara by Great Neighbour / Super Voisin
  • 543 Views
  • 5 replies
  • 0 Bravos

Resolved! Data usage

I activate my prepaid sim card today . Run a speed test using Speedtest app on data twice. Turn off data. Check my data usage 422 mb. I verified the mobile data usage on my android phone 400 mb for Speedtest app. Speedtest uses less than 15 mb to to ...

jayc33m by Great Neighbour / Super Voisin
  • 635 Views
  • 3 replies
  • 0 Bravos

Resolved! plan change

Hi,  How can i change my current plan to the new one that is offered? $25 a month unlimted canada calling and unlimited international texting and 1gb of data.

Resolved! Data not working

Hi,I switched over from Rogers to Public mobile yesterday and everything is working except my data. I tried following the steps listed on here and changed my APN and restarted my phone but it still doesn’t work. When I go into settings - general - ab...

New account sign-up error

I signed up for a new account (new phone # and SIM card purchased in-store) but got an error message after confirming payment. The charge for the plan went through my credit card, but I can't log in to my account nor has my SIM been activated - pleas...

yycsteve by Great Neighbour / Super Voisin
  • 441 Views
  • 4 replies
  • 0 Bravos

Canceling line

Hello, I would like to cancel line that I no longer need, is there a way is self-serve for me to cancel it?  

zuluz by Great Neighbour / Super Voisin
  • 431 Views
  • 2 replies
  • 0 Bravos

Resolved! Prepaid SIM card

I just purchased a PM SIM card from Walmart today. It’s not activated yet.   When I brought it home I noticed the packaging says it’s a prepaid SIM card. I was planning on using it for the $25 500gb unlimited talk text plan.  Will it work for this or...

Stangmike03 by Great Neighbour / Super Voisin
  • 636 Views
  • 4 replies
  • 0 Bravos
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