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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 57359 Views
  • 173 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 64011 Views
  • 179 replies
  • 32 Bravos

Cannot make a call

my phone says I cannot make a long distance call without an add-on when I am just trying to make a local call

PIM by Great Neighbour / Super Voisin
  • 773 Views
  • 2 replies
  • 0 Bravos

Resolved! Account # 100xxxxxxxxxxxxxxx

I have become very frustrated  in trying to activate my card .  The last issue was trying to get a code to unlock my SIM NETWORK.  Long story short I was told by your team member that I would to have to go to Samsung to have this resolved.  Not being...

Logalyrob by Great Neighbour / Super Voisin
  • 1986 Views
  • 9 replies
  • 0 Bravos

Resolved! Public statistics in community

How do I change my name in public statistics? I noticed some people are nicknamed but mine shows name. 

Bear2 by Great Citizen / Super Citoyen
  • 1410 Views
  • 10 replies
  • 0 Bravos

Changing my plan

I've been trying to change my phone plan these two days. And even i tried logout/login so many times, it says "something went wrong" and I cant change my plan... Does anyone know what is going on?

MakiEve by Great Neighbour / Super Voisin
  • 708 Views
  • 2 replies
  • 0 Bravos

Resolved! Log Out symbol

I cannot find Log Out from the account. Probably looking at it and just not seeing it... Very new to PM. Thanks in advance.

blizzard736 by Good Citizen / Bon Citoyen
  • 1051 Views
  • 5 replies
  • 0 Bravos

Moderator not reply message

Is it normal to wait for a reply for 3days? Maybe even longer? Does someone have the same experience with this Moderator (Fatima) ?  and does your issue resolved eventually ?  Thanks 

suitup2021_go by Good Citizen / Bon Citoyen
  • 2079 Views
  • 13 replies
  • 1 Bravos

Resolved! Registration

We have filled in the page to set up our account with public Mobile and we have checked the information repeatedly, but when we press Continue to proceed, we cannot get any further. And apparently there is no real person we can phone to help us Can a...

Dan467K by Great Neighbour / Super Voisin
  • 1521 Views
  • 7 replies
  • 0 Bravos

no service

i just made a payment and am told Once again that i dont have a talk plan !!!! .Why does this keep happening ? DRIVING ME NUTS !!!!!!!THANKSdlae

dalewils1 by Great Neighbour / Super Voisin
  • 542 Views
  • 1 replies
  • 0 Bravos

Resolved! Credit Card Auto Pay - Does the Card have to have my name on it?

After much anticipation and some waiting, I have finally received my Public Mobile SIM card in the mail, and am ready to activate. Clearly, it would be best to use a credit card to arrange auto-payments. I do not have a credit card, and do not really...

Raymo by Good Citizen / Bon Citoyen
  • 2427 Views
  • 10 replies
  • 0 Bravos

Resolved! Email

I do not have an active email on my account. How do I add an email? 

Lawrence291 by Great Neighbour / Super Voisin
  • 886 Views
  • 2 replies
  • 0 Bravos

Add-on

I just paid 10$ Add on and it doesn’t work , I still can’t make calls 

mdelgado1946 by Good Citizen / Bon Citoyen
  • 1821 Views
  • 12 replies
  • 0 Bravos

Resolved! Having trouble

I bought 3 phone numbers on my 1 account...I am having a hell of a time topping them up or even unable to figure out how to take care of all 3 from 1 login any help would be great

Suddenlyalone by Good Citizen / Bon Citoyen
  • 2200 Views
  • 11 replies
  • 0 Bravos

Resolved! refund requested

I transferred my services (2x) and both had credits on the account. It was a monthly service. Looking for the money that I had remaining. 

GREYS_LOVER24 by Good Citizen / Bon Citoyen
  • 2404 Views
  • 13 replies
  • 0 Bravos
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