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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Call display from incoming calls is not working

All calls from outside callers are showing as an address in New Jersey. How do I get call display to work properly?

Resolved! Plan Usage

Hi, Last week I was looking into changing my monthly plan and asked a PM rep in chat about the unlimited incoming calls. They said all plans have this feature. I then asked if that means that if someone calls me for a half hour, does that count again...

Resolved! Suspending service

Can my service be suspended while i am out of the country?

Resolved! My account has enough funds, but it says it's suspended..

So my account has the required amount of cash sitting in it, today is the due date. But it doesn't show the payment having gone through, and that my plan is suspended. My next move after some page refreshes was to go to payment and try to pay it off....

Resolved! PUK code

hey I'm in need of a PUK code to unlock my sim Card please

Resolved! shipping detais required

Hi, I am a new immigrant in Canada. I've purchased a SIM card on Sept. 24. I was wondering when can I get the card delivered? Because I am now quarantined in a hotel, after several days, I will depart from this hotel, then it will be very hard to get...

My girlfriend lost is password and she's not able to

My girlfriend lost is password and she's not able to reset is password cause she lost is secret answer. Something to do or she need to buy another SIM card?

Bon de paiement

No Reply from Customer Support

We have all read posts from customers complaining that they have not heard from a CSA after submitting a ticket or sending a private message. We give them the same answer to check private messages, tickets close after 48 hours, wait times can be up t...

Resolved! This is horribly confusing

- I purchased 500 min Canada-Wide Long Distance for $5.00 - I am charged $10.00 to my CC (actually I think it was more with fees) - Now I am showing a balance of $5.00 - My 500 min of Canada-Wide Long Distance is nowhere to be found - No confirmation...

Hello

Resolved! Hello

Hello community! I would like to know if it's possible to get a specific phone number. I used to own the number and I had gotten it with public mobile. The number is currently out of service. Thanks for the help!

Resolved! Plans

I have had a $50 plan for at least 3 years but its not giving me US/CAN unlimited longdistance , can you help

No incoming calls after porting from Freedom -> Public

Hello, Did reply YES to old sim text message, outgoing, text, data all works find.Incoming calls not coming or doesn't even start calls when called to my number.issue as stated on title, please help.

Resolved! AutoPay Failure

Good morning everyone, This morning I received a text from PM stating that my “plan did not renew because we did not receive your payment.” Going into my account, I found that it was suspended. I am set up for AutoPay, which has worked correctly for...

Resolved! Payment timing

Why are my payments now taken on the 28th instead of the 3rd. This month I have paid twice which messes with my budget.

Switched to a different provider and trying to access account/billing statements

Resolved! Switched to a different provider and trying to access account/billing statements

Hello! Unfortunately I was in dire need of a new phone after getting water damage on my old one. I ended up switching to a different provider 6 days ago. I am trying to log into my Public Mobile account and it seems like I can't. I have tried using t...

Resolved! Data-only plans?

I was wondering if PM has or bringing-in any data-only plans?

SIM card sometimes not found in iPhone 13 Pro

I just got the new iPhone 13 Pro on Friday, and I'm having issues connecting with the SIM card. Most of the time it works fine but sometimes the network disappears and it says either "SIM card failure" or "No SIM detected." Sometimes restarting the p...

Pin code

Trying to get a new pin code for my account gets an email then clicks the link given fills out all that is asked but it won’t let me submit got to be a better way to get things done

Resolved! Cell towers settings

Hi, My phone is constantly switching between 3 cell towers at work (I used the Netmonitor app). Because of this, I have a very slow internet speed and a battery drain issue. Where should I write to solve this problem?

Payment

I bought a $5 add on Sept 24, 2021 It was paid with my credit card but there was also $20 taken out of my card wondering why???my payment not due till Sept 30th

Resolved! Locked Out

I'm locked out of my account. Says to contact Public Mobile. Who do I contact to have my account unlocked?

Resolved! Lost data

My plan includes 3gb of data, everytime I renew my plan I get a message that says I've used 75% of my data and it shows 2g left. Why are you taking my gig of data and how do I get it back?

Out of cel range and callers not getting through to my voicemail?

Recently on a trip and while I was outside of cell phone coverage people told me they were not getting through to my voice mail and able to leave me a message? Is this normal on public mobile as this was not the case when I was on Telus. They always ...

Resolved! Service Glitch ?

So today i tried to make a call for parts I needed . Local call . it failed ... I tried about four times and they all failed . Then I tried to call home to landline and four attempts failed . Had three bars. Such is life ,but the part that conce...

Resolved! Re: friend referred

I received a text this text Public Mobile here. So sorry, your Refer a Friend reward will be less on your next payment as one of your friends has left us. See the details at https://selfserve.publicmobile.ca But my friend hasn’t left public mobile s...

Resolved! Change plan before reactivate

I suspended my plan for 2 1/2 months.Before reactivating the plan I wanted to change it. The payment page did not allow me to do so The screen page demanded full payment for the plan at this I cannot use.I wanted to change the plan to reduce my costs

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Call display from incoming calls is not working

Resolved! Plan Usage

Resolved! Suspending service

Resolved! My account has enough funds, but it says it's suspended..

Resolved! PUK code

Resolved! shipping detais required

My girlfriend lost is password and she's not able to

Bon de paiement

No Reply from Customer Support

Resolved! This is horribly confusing

Hello

Resolved! Hello

Resolved! Plans

No incoming calls after porting from Freedom -> Public

Resolved! AutoPay Failure

Resolved! Payment timing

Switched to a different provider and trying to access account/billing statements

Resolved! Switched to a different provider and trying to access account/billing statements

Resolved! Data-only plans?

SIM card sometimes not found in iPhone 13 Pro

Pin code

Resolved! Cell towers settings

Payment

Resolved! Locked Out

Resolved! Lost data

Out of cel range and callers not getting through to my voicemail?

Out of cel range and callers not getting through to my voicemail?

Resolved! Service Glitch ?

Resolved! Re: friend referred

Resolved! Change plan before reactivate

unable to receive the code

Can add-on data be prioritized over plan data?

Overcharge

ULCWUSMEX

Purchased esim, no email message with QR code, new...