Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi everyone, I'm currently on a $15.00 plan for a few months now. I recently used up my 100 outgoing minutes but I have a 500 minute add on in my plan. I have already tapped into my add on minutes but today I can't make any outgoing calls. I keep...
I keep having issues with local or within Canada calls. The call will start out fine and if it lasts more than a few minutes I will suddenly start losing the other side (long blank pauses in the middle of the person talking) or they complain that th...
My card number which is used for auto pay is changed. Where is the place to enter the new number. The payments due on April 23. Thanks
Good day, Is it possible to call South Africa on the network?
Hi...I have tried to reactivate my account last thursday. I get as far a the submit button and it won't allow me to submit. I have tried endlessly to reactivate my account to no avail. I am hoping one of you in the community can help. thanks in advan...
My autopay stopped working.Worked perfectly last month, now I get:"Unable to Process TransactionSorry, we are unable to verify your credit card information, so this purchase could not be completed. Your credit card has not been charged." Can not make...
I am trying to register my SIM card. I went through the questions and the processing failed. Now when I respond, the system tells me that my SIM is invalid. Please advise. Thanks.
COVID-19 Response: Financial Assistance"
i put the code ******,but i didn't receive a one-time BONUS $10 credit
Is the iPhone 11 Pro Max compatible to the Public Mobile platform? If there are issues, what are they? Can the SIM card currently in a iPhone 7Plus be transfered seamlessly to the iPhone Pro Max?
Anyone else still receiving this message more often than not during the daytime? Weeks in, I find more calls I attempt to make fail than go through. No idea how many incoming calls are being missed. I realize there is increased demand in the daytime ...
Does anyone know of alternatives to wifi calls? I know PM doesn't offer this option but wondering if there are any recommended apps or something that would allow this? I'm in Canada as well in case that matters.TIA!
Am I wrong? But is public mobile the only phone company cutting off our data, instead of putting it in low data mode!?
Just moved my service from Virgin, I am able to make calls but I am unable to send/receive text messages.
Tonight I decided to use a little bit of statement credit that I had gotten from a cash back credit card I had already paid off, so I was a few dollars over my credit limit. Thought I'd use these few dollars to add to my account here, cuz I only use ...
I have a $120/3 months plan. but I see that I am paying $200 something for a couple of times already. And it shows that my next payment is $240 As well. can you help check my account to see?
Hi All, I paid and upgraded my plan from $20 to $25 yesterday, but I still haven't been able to get any data at all today. I have a Samsung S10 phone so I am 100% certain that it is fully compatible. Plus, when I used my son's PM SIM card on my pho...
I received a link to create a ticket (my first time) but my log in the one I use to log into "Community" isn't working. Any ideas?
I'm using note 8 dual sim phone last two years no problems with Koodo and public mobile simcards. Lately haven't been able to use data keep getting sign in to Network. Clicking loads nothing. So frustrated luckily I have the other sim works fine. Not...
Hello, I have Mi phone 1, an Android phone, and my incoming calls are not shown on display. Please help. I do not know how to activate call display. I read that only the MODS could activate it.
Hi all, I recently just bought the new iPhone SE (A2775), which came out a few days ago. One of the mods told me that according to their database, A2775 is not a model that works with PM's network, but since this phone just came out very recently, it...
Hi, I just purchased the $25 plan for my son from walmart. I prepaid the year upfront for $300. I would like to know how to get a refund. Pls assist.
I can't log in even after pw reset. Have ASUS phone, no ideas on clearing cache.Need to inform service provider, this phone company, my new credit card info. It is ducking frustrating. Can I just email the new Info to someone ?
I am a new Public Mobile customer refer by a friend. My problem is how to enter my debit card information because the system won't allow me to do that. edited by NDesai to move content from tags to body
I’m on autopay yet my plan is suspended. I tried making the payment manually yet it won’t allow me. This is really frustrating. I would love to speak to customer service but of course public mobile has none...only community. This is getting ridiculou...
Hello,I have accidentally payed 2 monthly bills instead of one for this month.It does appear in my balance state but not in my limit date for paying.Do I have to write to public next month to remind that I payed for the next month also? thanks a lot
I keep on getting alerts from different phone numbers that appear like spam messages (MMS with attachments). Is it possible to block these? I disabled my data, and now I keep on getting alerts that I am unsuccessful sending MMS messages, even if I ...
Heya! I’ve just purchased a Samsung A51; noticed now that I clicked the international version instead of Canadian one. do I need to cancel my order and try again OR will it work with our network?? Very confused about the GSM factory unlock and the va...
Activated a new SIM and tried to keep old phone number. Went through the activation process fine and then got a message saying that PM was having trouble transferring the number. Message said someone would be contacting us but hasn't. Anyone know h...
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