Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! No longer getting LTE Data, only 3G

As of a few days ago, I am no longer getting LTE data. I am only getting 3G on my (android) phone. I have not changed my plan, and have not messed with any settings on my phone. I do not know what is going on, as I have no notifications/emails expl...

Resolved! I had to cancel my visa. I have 3 payments to public mobile on this account

I want to stay with public mobile. My new visa is arriving in 6 days. The three accounts that will be affected are1000000xxxxxx1000000xxxxxxI do not have the third one. The three accounts are paid by visa ending in 2498. Can someone please ensure t...

Do not remember my user id

Resolved! Do not remember my user id

Does anyone know how to reset self serve user id

Resolved! Locked out

Hi I have been locked out of my account please help thanks

Re: Is there any way to speak to a human at Public Mobile?

my prepaid vpin that i had paid for is not working and it will not go through and i am puting it in right and it will not go through and if someone could get back to me please cause i need my phone

Resolved! Do I lose my free add ons if I decrease my plan?

I have been with PM for over a year. Paying $35. I have never used my 2.0 gigs a month, I have the 5 free gigs from last year's give away and now I have 2 more free gigs. I would like to to decrease my plan to the $25.00 plan. I want to know if I lo...

forum

Land line to Mobile long distance?

Resolved! Credit card not accepted

I am trying to update my credit card info to make a payment but it keeps denying me. I have confirmed the visa is active and fine

PUK Number?

Resolved! PUK Number?

Hello All, My very young brother in law received a new phone and is trying to activate a public mobile sim card. Now I believe everything has been registered and set up correctly however once they tried to start the phone and enter in the SIM network...

US Data

Resolved! US Data

I purchased the US talk/text/data plan as usual for $20 and it is about to run out. I went to the 'Add Ons' section to purchase it again as I'm still in the US but now it must be done separately. You have to buy the talk & text for $15 and the data f...

Resolved! real service

Why does this phone company as they want to call it not provide real customer service? and I don't agree to term of use for this program but am forced to agree just so I can start a ticket but now can't even find where to start a ticket. Typical Telu...

Resolved! Participating in community forums but no discount

I have participated in the community forum, but I have not received any discounts this month. What is the reason?

Resolved! Refer a friend

I successfully recommended a friend last month and gave me a discount of 1 yuan.But this month did not give me a one-yuan discount. What is the reason?

Resolved! Cancelling account & transferring funds

Hi, I have 2 public mobile accounts - one for me and the other for my granddaughter. My granddaughter was given a iphone by her mom for xmas (lucky girl!) and is now on her mom's phone plan.I would like to cancel my granddaughter's public mobile acc...

Resolved! Koodo to Public Mobile

Changed from Koodo to Public Mobile. Had to select new number. How do I get old number back?

Can't send an SMS to specific number

Hi all, my wife recently transfered her SIM number from Public to Freedom. Now she cant' recieve texts from ME ONLY. Her number was previously referred by me. I am still on PM. How can I send her texts successfully?

Resolved! International Calling

Does the international calling add-on include Vietnam?

Resolved! Paying by Voucher while having a CC on account file

I have been using vouchers for more than a year now to pay for my plan. Last payment cycle my account funds available were a little short and I was out in the country working with no Walmart at the local town to get another voucher, so I used my Vani...

Issued with a non functional no

overcharging

It's been 3 months that i was charge of $55.20 monthly on top of my monthly bill of $25.00 and i have no plan to extend my ad on purchase. I remove my automatic payment because of that charging that youve been charge and i am desperately disappointed...

Resolved! Can't activate parent's new phone - no payment is accepted.

I went with PM because I heard great things, and I assumed that I'd be able to add in a credit card that's been used for numerous other online purchases without a problem. I have tried 3 different credit cards to date and I get the same error message...

Resolved! add new line receive promotional plan

28$ a month promotional is for new activations only. how ever if I were to activate a new line on my account could I then upgrade my 23$ plan to this promotional offer?I see this transaction as a win for public and a win for an existing client. PUB...

Resolved! iPhone SE 2nd Gen Compatible Models

Hello all, Happy holidays. I'm having a little trouble trying to figure out compatibility here with the iPhone's new SE second gen phone. I'm thinking about purchasing a refurbished phone but am unsure whether they will work. Are these models compati...

Resolved! Text Notifications at 75% and 95% for data usage

Ok so I am new to Public Mobile, I first joined in Nov 1st. The first month I had public mobile I used no data. The second month (This month) I actually used all my data. It says here I am supposed to get 75% and 95% data usage texts. BUT I had never...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! No longer getting LTE Data, only 3G

Resolved! I had to cancel my visa. I have 3 payments to public mobile on this account

Do not remember my user id

Resolved! Do not remember my user id

Resolved! Locked out

Re: Is there any way to speak to a human at Public Mobile?

Resolved! Do I lose my free add ons if I decrease my plan?

forum

Land line to Mobile long distance?

Resolved! Credit card not accepted

PUK Number?

Resolved! PUK Number?

US Data

US Data

Resolved! US Data

Resolved! real service

Resolved! Participating in community forums but no discount

Resolved! Refer a friend

Resolved! Cancelling account & transferring funds

Resolved! Koodo to Public Mobile

Can't send an SMS to specific number

Can't send an SMS to specific number

Resolved! International Calling

Resolved! Paying by Voucher while having a CC on account file

Issued with a non functional no

overcharging

Resolved! Can't activate parent's new phone - no payment is accepted.

Resolved! add new line receive promotional plan

Resolved! iPhone SE 2nd Gen Compatible Models

Resolved! Text Notifications at 75% and 95% for data usage

Data and text

No available minutes

Phone was stolen

talk & text plan? I'm downgrading to Alcatel flip ...

Rewards!!