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ma_restrepo
Great Neighbour / Super Voisin

Hello,

I ordered 3 sim cards for myself and my kids. I was able to create my self-account for myself but I am not able to create the self-accounts for my 2 kids. Anytime I type their phone numbers I get the same message. The phone number entered is invalid  I did try everything and  am getting so frustrated because I am not IT savvy Thanks.

3 REPLIES 3

RossN
Mayor / Maire

@ma_restrepo the first thing to remember is that each plan/ phone number needs a separate email but you can oversee and pay for all accounts don't forget to use your referral code for them also have a great day

geopublic
Mayor / Maire

@ma_restrepo wrote:

Hello,

I ordered 3 sim cards for myself and my kids. I was able to create my self-account for myself but I am not able to create the self-accounts for my 2 kids. Anytime I type their phone numbers I get the same message. The phone number entered is invalid  I did try everything and  am getting so frustrated because I am not IT savvy Thanks.


@ma_restrepo 

 

  1. For each additional account you need to use a different email address or if your provider supports an email alias.
  2. Done forget to use your referral code to get the $10 bonus credit for each account and a $1 reward credit to your account every 30 days.
  3. If you can't setup the number porting for each kid just pick a temporary number for now and setup their number ports after you have completed their activation.

 

gblackma
Mayor / Maire

@ma_restrepo are their phone numbers with Koodo Prepaid? If they are, do as @geopublic suggests , activate with temporary numbers and contact the moderators to port their numbers for you. Please note their accounts Must be active to port them. Welcome to PM. Stay safe.