[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Plan Change
hello, i am looking to change my plan and i want it to kick in before my renewal date. is that possible?
Resolved! 85 day hold not in sync with payment
I want to put our 2 accounts on hold for 85 days... but not until 2 weeks after my Dec 7th payment... how do I get a moderator to do this for me? I do not want to screw it up. I wish my payment date and the suspend date coincided, but they dont. This...
Plan Expired? But on auto pay?
Am on Auto Pay. Suddenly couldn't even make a phone call. Says plan expired - not enough funds in account. But I'm on auto pay. What's going on?
Being double billed monthly
I am being charged on my Visa account twice a monthly for the past couple of months? Why?
Resolved! Add ons
I new to public mobile and I just purchased 20 add ons how am I gonna use my data
Black Friday hardware sales
Does PM have black Friday deals?Eyeing the Pixel 5.
Rewards confirmation at midnight of day following renewal
I know I've mentioned this before, somewhere. Can't recall where. It just happened again (true renewal occurred 17th, technically yesterday now). But this time, I thought to do a bit of digging before just deleting it. It turns out, the sent message...
Resolved! wrong add-ons
I bought a US- Roaming 250MB data instead of 250MB add-onsI understand that I can not use the 250MB that I purchased if I am in Canada.Can I be reimbursed or change the add-ons option
Resolved! Hi I have recently referred a new customer
When will I see the reward in my account? Also the friend I referred to is supposed to get a 2 gb bonus too? Thanks in advanceNerdybooboo
Resolved! Payment
Re: New Province-Wide Calling Plans + Limited-Time Offer on Canada-Wide Calling Plans
I want share what I had a question:I was wanting to change my current plan $15/Province-wide plan to the $15/Canada-wide plan. However, when I went to through self-service to change my plan, a message popped up to tell me that my current promotion wo...
Resolved! I Want a Refund for the Roaming $20 Add-on That Didn't Work!
I finally added the add-on prior to entering the US...however, my internet wouldn't work. How do I get a refund for a service that didn't work?
Wow...Apple allows self repair.
After years of suing websites for showing how to repair iPhones....they have succumbed. https://www.apple.com/ca/newsroom/2021/11/apple-announces-self-service-repair/
Resolved! US talk roaming
My US talk roaming ran out this evening. Why is the talk in the US roaming add on not showing so that I can purchase it? Where did it go?
Texts aren't sent to everyone
Hi, my cell only seems to send messages to others on the same network. Some don't get my texts. What do I do?
Resolved! Port rogers
I recently ordered a sim from public to switch to their network. I wanted to know if i could keep the old number i had from rogers to the new plan that i get in public
Resolved! Change email address.
1.- Hi, How I change my Email address?, because I'm not longer used.2.- I have 2 gb promo but I never received it. How I will get it.thanks for your answer.
self serve
I can't receive any text because my phone lost
Resolved! self serve
trouble singing in to self serve
Resolved! transferring number
Hi I have lost my phone and i want my same number to add on to a new sim card how does it work.
Resolved! Phone not working in usa
The folks went to USA from Canada for the winter. Their plan is international text and I did an add on for 300 mins of international calling. They are getting texts, can’t send texts and it says not covered for international calls. I had this set up ...
Resolved! Added Funds but no service
my service ended and then i added 25$ card (usually i add 40) why does it still say phone is out of service?
Resolved! Rogers port
Ported a number from Rogers a month ago for my son but it turns out it never got ported correctly. rogers says they do not have the port number request. As i do not have the SIM from rogers to access that number they said to have Public mobile send...
Resolved! I am not impressed with what is going on with my data plan
I would like to have the 4.5 gb plan I am new to this whole phone thing and have no idea where my data went I wuld like to change without having to lose out on paying for a whole new plan without having to pay for another full plan is this possiable ...
Resolved! Can I get the extra 2 gig of data?
is the promo only for new customers?
Resolved! Can't Find Account
I have a PM account however I had an accident on Sept 8 which required brain surgery. I am still in hospital recovering. My cell phone and the SIM card were destroyed in the accident. I have been paying for my service since the beginning of Sept, una...
Resolved! Phone not working properly
Good morning, Ibought a iphone 8 from Public Mobile. Received it Nov. 12 and was impressed at how new it looked. Set it up and got it working, however the sound is very poor on it. I have tried googling suggestions to fix and finally tried a reset.....
