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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11122 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22052 Views
  • 181 replies
  • 24 Bravos

Porting number from Koodo prepaid

So I just joined PM and I'd like to port my number from my Koodo prepaid acct. I tried to change the number directly from my account but I got the "we are experiencing issues" error. It seems like I should have used a different email address than the...

ErikoA by Great Neighbour / Super Voisin
  • 567 Views
  • 5 replies
  • 0 Bravos

Double dipping by Telus/Public Mobile

This is from another post to bring awareness to this issue to other forum users:  Re: I switched plans before auto-payment date. Seems like I've been overcharged.It would be helpful if they posted a warning stating that there is no refund for a parti...

alhaha by Good Citizen / Bon Citoyen
  • 1304 Views
  • 13 replies
  • 1 Bravos

Cannot receive sms validation

Hi,  I ported my number from Bell about 24 hours ago. I can make and receive calls, texts, and mms.  However, I CANNOT receive sms validation codes, notifications, reminders or alerts from companies/businesses; for example, my requested banking valid...

kfkwan by Great Neighbour / Super Voisin
  • 423 Views
  • 4 replies
  • 0 Bravos

Resolved! could not complete activation

Hi guys (and gals), I looked around the forum, but unfortunately it sounds like this isnt something I'd be able to smooth out on my own.I recently bought a new sim, went through the activation/account creation process, picked a plan, entered payment ...

yuraneb by Great Neighbour / Super Voisin
  • 873 Views
  • 4 replies
  • 0 Bravos

change phone number

I just joined Public Mobile last week. I was hoping to keep my phone number that I had with Koodo, but its not working. I followed the online instructions that said to make a new one and then I could switch back later, but when I type it my old numbe...

stapes328 by Good Citizen / Bon Citoyen
  • 806 Views
  • 16 replies
  • 0 Bravos

Porting from Koodo prepaid

I've signed up yesterday, but can't port from Koodo prepaid. It seems like I have to pm the mod team, but I've gotten no response yet, 1 day later . How long is this supposed to take ? 

Trinhe by Great Neighbour / Super Voisin
  • 320 Views
  • 2 replies
  • 0 Bravos

Unable to activate, error occured, log in again.

I have been getting this issue for a few days now. Trying to get my friend on board before the deal is over.after going throught the sign up pages, and clicking activate, it would go to a page saying an error has occured, please log in again. Trying ...

Dougmania by Good Citizen / Bon Citoyen
  • 286 Views
  • 2 replies
  • 0 Bravos

Texting stopped working

I renewed my plan the day before yesterday. When it was first renewed it worked fine. But then yesterday my texting stopped working and now I can't send or receive texts. I need this fixed ASAP

Sgraves by Great Neighbour / Super Voisin
  • 319 Views
  • 1 replies
  • 0 Bravos

STOLEN cell phone

My cell phone was stolen today. I pay in person, month to month at London Drugs.I DO NOT have Autopay set up.Do I need to get a NEW cell phone number?I am paid up until mid April. Do I lose what I paid?

Canuck2000 by Good Citizen / Bon Citoyen
  • 816 Views
  • 27 replies
  • 0 Bravos

Resolved! Could I return SIM card?

I got my SIM card at London Drugs. However, the activation has been unsuccessful with multiple tries. Would I be able to return the SIM card? Thank you!

irisxiaolu by Great Citizen / Super Citoyen
  • 798 Views
  • 4 replies
  • 0 Bravos

@Moderator_Team Unlock SIM

Hi, I would like to unlock my SIM to use on FIDO TELUS locked phone.  @Moderator_Team  can you please provide the setps and the PUK to unlock my Public Mobile SIM?  

adonado by Great Neighbour / Super Voisin
  • 574 Views
  • 4 replies
  • 0 Bravos

Porting from Telus and phone not Recognizing SIM

I followed all the steps to a tee and and my phone is not Recognizing the SIM after 4 hours. How long does it usually take when porting a number from Telus. I have made sure the Network settings are exactly as is prescribed by PM Do so just wait long...

jakesiemens by Good Citizen / Bon Citoyen
  • 1096 Views
  • 10 replies
  • 0 Bravos

New Service Not Working

Hi,I signed up for  service yeserday with a request to port a number from my Telus landline.My landline is still working and my cell phone isn't.  In the welcome email it said it could take up to two hours to port the number, its now been eighteen ho...

normf by Good Citizen / Bon Citoyen
  • 598 Views
  • 13 replies
  • 0 Bravos

Outgoing calls deactivated and extra chargers added to account

Hello, my outgoing calls were randomly deactivated today. I can still receive incoming but when I try to make an outgoing call, it tells me that this hasn’t been activated in my plan. However, I’ve been using the same plan for years. What do I do? Al...

jameseymard by Great Neighbour / Super Voisin
  • 337 Views
  • 2 replies
  • 0 Bravos

Resolved! Weird errors make me feel uneasy regarding payment

My bill is due tomorrow. I have 60 dollar balance in my account from a payment card. Balance due states 0 dollars even though I should owe 40. I keep getting texts saying I don't have enough funds in my account. Is my plan cancelled? What is happenin...

thisisdumb by Great Neighbour / Super Voisin
  • 669 Views
  • 4 replies
  • 0 Bravos

Data not working on my account

Hi there ,I registered for an account 2 days ago, my calling and text are working but my 500mb+500mb for data is not working. What can I do to solve this?

junlu by Good Citizen / Bon Citoyen
  • 878 Views
  • 8 replies
  • 0 Bravos

Resolved! Can't make calls

Hi,I just added the $15 international calls add-on but it won't let me actually make any calls - I'm on the $35 plan which includes Talk so I'm not sure why this isn't working?Thanks

Verity by Great Neighbour / Super Voisin
  • 1098 Views
  • 9 replies
  • 0 Bravos

Resolved! Signal strength

I live in the Ottawa/Gatineau area and travel all over the city pretty regularly. It is quite rare that I will see that I have full bars. When on the Gatineau side, I often have zero bars. However, I always still seem to have a signal. The strangest ...

Kovaelin by Good Citizen / Bon Citoyen
  • 2690 Views
  • 9 replies
  • 1 Bravos

session desactivee avant le delai final

Bonjourjuste hier mon compte m;indiquait ke jai juska 18 mars 23.59 minutes pour effectuer un payement ou sinon mon compte sera desactive, ..et aujourdhui le 18 mars a 11h du matin je me connecte pour effectuer un payment et voila ke ma session est d...

NT by Great Neighbour / Super Voisin
  • 595 Views
  • 3 replies
  • 0 Bravos

Resolved! Changing payment date to later in the month

Hi everyoneCurrently my payment comes out between the 13th-15th of each month. Is there any way to change the payment date to later in the month? It just would help with the rest of the bills/payments in my situation. Thanks

msquires22 by Good Citizen / Bon Citoyen
  • 1120 Views
  • 17 replies
  • 0 Bravos

Unable to make phone calls

Hi, I am unable to make phone calls and it says I do not have this as part of my plan when I know I do as I had this plan for years now, I need to make a call that is exteremly important and it won't let me. This is beyone unacceptable or even tolera...

UrbanArt by Good Citizen / Bon Citoyen
  • 1167 Views
  • 11 replies
  • 0 Bravos

Self Serve Login issue.

Hi,Just wondering if anyone one encounted the issue where when you login to your self serve account it loads but the the only thing that displays is a "Hello" Message and nothing else loads.

jimmyphung by Good Citizen / Bon Citoyen
  • 802 Views
  • 9 replies
  • 0 Bravos

Resolved! US ADD_on

I  added the US roaming addon for 10 days of data/talk/text. It worked fine for the 10 days. Then I had to add the same addon for an additional 10 days for 20$ but it added data only instead and no text or talk. I needed the text and talk so I had to...

juansegovia by Great Neighbour / Super Voisin
  • 530 Views
  • 4 replies
  • 0 Bravos

Can I use the Redmi Note 7 on Public Mobile?

Here is a link to the phone: https://www.aliexpress.com/store/product/Xiaomi-Redmi-Note-7-4GB-RAM-64GB-ROM-Snapdragon-660-Octa-Core-48MP-Dual-Camera-4000mAh/2800188_32969882551.html?spm=2114.12010615.8148356.7.6a004f3e8gASmr&spm=a2g1y.12024536.hotSpo...

amansg by Good Citizen / Bon Citoyen
  • 2183 Views
  • 30 replies
  • 0 Bravos

About Voicemail: Busy, Holiday and Personal Greetings

Hi everyone,  I have been trying to set up a personal greeting and during the process I was just wondering what is the difference between Holiday, Busy and Personal greetings. I couldn't find anywhere in the forum which explains when these three are ...

Cheetah24 by Town Hero / Héro de la Ville
  • 1765 Views
  • 8 replies
  • 0 Bravos
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