Community

Resolved! Data not working

Hello, I have 2 GB data, but it stopped working for a few days. 

Resolved! Can make a payment

I tried with 2 credit cards and it keeps saying error below: Unable to process this transaction.Sorry, we are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charged. What can I...

Resolved! My friend did not receive their refer a friend reward

I've read community posts suggesting a friend has to sign up for at least a $25/month plan for you to get the refer a friend reward. Where does it state that anywhere in the refer a friend descriptions/details on the we site? That was never mentioned...

Resolved! Can't register my phone number to pay for service

Hello, my service recently ran out and I cant create an account with the information that was provided on the sim card. What can I do?

Resolved! Forgot username and email

I forgot what email I used for my account how do I get on my self serve 

Resolved! Transfer a phone number

I received a text 4hrs ago to approve my transfer of my phone number but I had to respond within 90 minutes and I obviously didn't as I wasn't aware of the text. I was told to request to get an other text to public mobile but there in no phone number...

Resolved! New phone - same sim?

Having to order a new phone.If the sim card fits, can I use it?.

Resolved! Strange voices

Over the past several hours, when I go to use my mobile, there's a strange voice on the other end BEFORE I do anything. I ask who it is, and they don't reply.  There is no apparent call in progress and call history doesn't display anything? It's almo...

Resolved! I am in the UAE for a month. How can I make sure I still receive texts?

I am in the UAE for a month. How can I make sure I still receive texts?

Resolved! Data usage?

We are on a very basic plan for our daughter. She has 250 MB of data included. I’m just curious… if she exceeds this, will there be overage fees?  Or does data just stop?  Thanks!

Resolved! Calling Australia

Is there an add on plan where I could call Australia? I cannot see it anywhere......

Resolved! Troubles with incoming calls

I just ported over a number for my grandfather and set him up (24 hours ago) and incoming calls will not come through. I can call out on his phone, text and use data but when I call him or anyone else it goes straight to voicemail.  He has a basic fl...

Resolved! Locked out of my account

How do I get back into my account?

Resolved! Need to reset password. No email notification is being sent