Community

Resolved! I cant get a referal number for my granddaughter I cant access my account

Resolved! Plan change

How can I change my plan but I’m locked out of self serve ? 

Resolved! Ported my number and seeing unknown charges

Hello, I recently ported my number from Public Mobile to Fido and not only was I immediately locked out of my account, I am now seeing a $50 charge on my credit card that I cannot investigate. Has anyone else had this happen? It seems ridiculous to p...

Resolved! Not getting refferal bonus...

Hi everyone,  I have activated with public mobile this Monday. I entered in my wife referral code and it gave me the green checkmark. I Have gone to check both of our accounts and none of us have gotten any referral credit. I believe I am supposed re...

Resolved! Service temporarily cancelled

So today was the day my plan was supposed to renew. I have autopay on, BUT at around 6am today I called *611 to check on my add on data usage. It said my service had been temporarily cancelled. I was wondering why this is? I have been testing and Tex...

Resolved! Invalid SIM

Hi, I entered all my details and after clicking the last page on credit card information, i got an error message. I went in again and then it says my SIM is invalid. I waited1 hour and again the same thing. This time it also says I didnt enter a refe...

Resolved! No service - Account maybe compromised

Hi my phone just randomly stopped getting service. I tried all the usual steps like restarting, resetting etc, everything i can on the phone itself and nothing. So decided to check my account and everything looks ok except I noticed under the change ...

Resolved! How do I change to the 10 day plan?

I currently have a 30 day plan, but was looking to change that back to the 10 day plan I had a while ago. I can't seem to figure out how to do this. Before I used to be able to select options like plan length, calling zones (local, provincial, nation...

Resolved! Looking for a new phone with LTE band 42

I subscribe to Public Mobile3G = 850 (5), 1900 (2)4G = 850 (5), 1900 (2), 700 (12/13/17/29), 1700/2100 (4), 2600 (7), 1700/2100 (66) I also subscribe to Xplornet4G = 3500 (42) I usually carry a smartphone (mobile talk and text) and a tablet (mobile d...

Resolved! Cant get into my account for rewards

Every time I try to log into my account It says locked out I wait an hour and try again same result

Resolved! Payment vouchers

I purchased the payment cards for my kids for xmas but what number do you use when applying them using the self service.

Resolved! SIM card on Amazon?

I don't see the link to this through Public Mobile's site, but is this a working SIM card? https://www.amazon.ca/Public-Mobile-Card-Unlocked-Phones/dp/B07R6P5KBB/ref=sr_1_3?dchild=1&keywords=Public+Mobile&qid=1609363454&sr=8-3&load-pop-up=1& Thanks!

Resolved! Are different credentials required to use the PM store?

Is the PM store (looks like Shopify) sign-in different from the main PM account sign-in? Do we have to create a separate set of credentials for the "store"?

Resolved! Activation step 2. How to transfer my old phone number over.

Hi there,When I activate my new SIM card, I don't know how to transfer my old phone number over.Is my SIM card activated or not? Thanks

Resolved! Boxing Week Deal

How can I tell through my account that I have recieved the 5 GB one time add on?

Resolved! 2gb data add-on expiry?

Can I do this on the 31st? I don't have any money until tomorrow but that's the 31st. I can't add the free add-on free data because I need to pay on my plan.

Resolved! Puk

I’ve had somebody are use dual Sim on my phone and now my Sim card is locked is there anyway to get the PUK code

Resolved! US Roaming not Working!

Hi I purchased a US roaming talk/text and data 250mb last night while I was still in Canada. I am now in NYC, but only the data is working. I am not getting any incoming calls (all going straight to voicemail), if i try to call someone/anyone in CA o...

Resolved! Robocalls going to voice mail

How can I stop a robocaller leaving voice mail? I can block the number, but the call still goes to voice mail where I get a daily message of 4 seconds of nothing. What can be done? A call handling app is not an acceptable solution. Thanks.

Resolved! Auto pay problems

How can I stop autopay

Resolved! Re: More is Merrier is back: Free gifts for all!

I added the holiday deal to my account, and at the same time I forgot to update my credit card information. And the phone stopped working. when I went into my account to update the credit card information, I noticed the billing isn’t the same as it u...