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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

New activation offer not received

I have taken a new connection in the offer period for a 6gb additional internet on any plan 25$ and above. How do I get to know whether the offer is applied or not. It's not showing on my account.

Comment ajouter mot de passe sur carte SIM?

Resolved! Swap SIM card

Hi all,Lost my phone (in my house:() - got new SIM to put in old phone I had and unsure of process. I want to keep my old phone number if possible.Thanks,J

Resolved! password issues

I forgot my password and when I try to reset it, it keeps saying incorrect password format. What does that mean what characters can I not use in a password or does it mean something else. This is just a pain cus I'm trying to submit a ticket to the...

Error Code 821

Resolved! Error Code 821

I have been trying to set up my account - tried completing it 7x and I kept getting an error code 821. However my visa has been charged 7x. I need someone to contact me on how to resolve this. Crappy service when you can't even contact the company....

Resolved! undo phone number transfer

Hey I transferred my phone number to my new phone, but I encountered some issues with the new one so I'm returning it. Can u help me get my phone number back onto my old phone, which is with bell canada? Or does bell canada have to do it? Let me know...

Resolved! Tried to buy a add on, no luck

Hello, tried to buy a Canada wide 500 min add on, to my plan just got a $5.00 credit to my account No long distance added to my basic plan, the old $20. one..I find this website the most frustrating on the web. Any other site no problem, this one, te...

Resolved! No access to Data after making payment

I made payment and renewed my data plan but I don't have access to data/ internet yet

automatic payments

I bought a public mobile for my grandson. It was as a pay as you go, but I would like to change that to automatic payment withdrawals. How do I do that?

Calling 1-855-831-8151 Ontario electric support program out of service

Is anyone else getting out of service when calling 1-855-831-8151 from Public Mobile? I get this also from voip.ms phone service. Public mobile is suggesting I perform basic reset and if that does not work purchase a new SIM card.

Re: Beginner’s Guide to the Community

Need help renewing and change if my account

Resolved! Messages originating outside of Telus

Hello, I am in the process of trying to return a refurbished phone, but the emails I am receiving from Public Mobile seem fishy - the first one had several very weird spelling mistakes, including Public Mobile! (spelled publicmobiel?) As well gmail k...

Plan expired/unable to add add-ons...

I am having multiple issues with my public mobile (30.00 plan). I have been in the US for two months but am still paying for my plan with autopay and am trying to add the 15.00 talk and text 10 day US roaming add on. I have added 15.00 to my account...

Resolved! Accessing a moderator for help

I have a problem with my password not being recognised when I get a ticket to get help from a moderator. It happened in the past and I was only able to get help through a friend on this system and the moderator told me to access my account incognit...

Topped up account being threatened with permanent deactivation

Resolved! Topped up account being threatened with permanent deactivation

Hello All,I just topped up my prepaid account a couple of days ago. The payment history on the account updated to reflect this, and shows 27 July 2021 as the next payment due date. Today, I received a threatening email which states that I have five d...

2GB extra bonus for current users

Resolved! 2GB extra bonus for current users

Hi there,I am a public mobile user with a $25 plan. Can I use the 2GB extra bonus if I upgrade my plan from $25 to $35?Thanks

Trouble setting up my self serve account

I am trying to register for my self serve account and when I enter my cell number it tells me that it does not exist and I may be doing it too early. I have had my phone for a few weeks. Can anyone help?

Resolved! new phone order

I ordered a pre-used Apple phone on 26 June. How long does it take to receive? How does it get shipped?

Resolved! Order Number?

Hello, I purchased a sim card online on June 14 and I was told it was mailed out to me. It's been more than two weeks and I still haven't received it. Public chatbot told me to fill out a form which requires an order number to submit the ticket, but ...

My sim card wont work

Just activated my sim card but it wont work

Resolved! Two accounts

I had some issues porting my number to Public Mobile from Telus and I accidentally created two accounts for one phone number. How do I close the second account as I don’t even know the account number? But I was charged twice.

Can't disable call forewarding after number transfer.

Hello. I recently transferred my Fongo (VoIP) number to Public mobile. On my Fongo account, I had set it to forward all calls directly to my landline. After the number transfer, this still seems to be the case. If I call my cell phone from my landlin...

My account is missing!

I just registered for an account, and received an email to my email address confirming it was registered. I logged out and tried to login and kept receiving the message the email address and password did not match. I tried to go through the Forgot Pa...

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Important Update: eSIM QR Code Now Included in Activation Summary Emails