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Resolved! [Resolved] Megathread: Public Mobile Data Issues

Hi Community,  We are aware that some of our customers have been experiencing data-related issues. Our teams are actively investigating intermittent data issues affecting some customers. If you are having problems connecting to your mobile data servi...

DR_PM by • Public Mobile
  • 25837 Views
  • 420 replies
  • 68 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 67310 Views
  • 177 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 71340 Views
  • 180 replies
  • 32 Bravos

Do rewards still apply if I leave PM for a couple years?

My LG G4 just died (infamous LG boot loop) and I've been with PM for 3 years or so. I can't really afford a new phone outright so I am contemplating changing providers to get a new phone as part of a 2 year plan. I do intend to return to PM right aft...

bsperanz by • Great Citizen / Super Citoyen
  • 1518 Views
  • 7 replies
  • 1 Bravos

SIM Fraud on PM - interesting article on La Presse

Interesting article shared on the French side of the forum: Discounted phone, discounted protection? - The Press+ (lapresse.ca)  Highlights: "If you pay less for a service, we're not going to invest as much in the system. We are not going to put mill...

softech by • Oracle
  • 1467 Views
  • 2 replies
  • 2 Bravos

Help with data and messages

I have an iPhone 6 and everything works fine when connected to wifi, but when not connected to wifi I don't seem to have any data (even though I have some with my plan) and I can’t send messages to other iPhones. I can’t search the web for anything o...

Asc1 by • Great Neighbour / Super Voisin
  • 2043 Views
  • 7 replies
  • 1 Bravos

No service

Anyone else experiencing loss of service? It says public mobile in the top left corner but I able to receive calls/texts.

Zai23 by • Great Neighbour / Super Voisin
  • 1333 Views
  • 3 replies
  • 0 Bravos

Resolved! Call forwarding without the phone

I just left for vacations and I forgot my phone at home. I need to do a call forwarding on my girlfriend's phone and I don't know how to do it without the phone. Can someone help me?

bergeronni by • Great Neighbour / Super Voisin
  • 2569 Views
  • 6 replies
  • 0 Bravos

Resolved! Payment

So I saw when I ordered the SIM card that it let me pay with PayPal. Can I pay my monthly bill with PayPal aswell ?

RG03 by • Great Neighbour / Super Voisin
  • 1223 Views
  • 4 replies
  • 0 Bravos

Sign Up Reward

Hey all! I received an email that if I signed up for autopay Public Mobile Plan, that I would receive bonus data! I have not yet revived this, and I have started to wonder if I haven't gotten it yet because its not working. Thanks!

adastorm by • Good Citizen / Bon Citoyen
  • 2980 Views
  • 14 replies
  • 0 Bravos

Resolved! payments

i'm asking for my daughter she had 53 dollars on her account now there is only 5 left what happened to the other amount she put it on the account june 4th

leahjeans by • Great Neighbour / Super Voisin
  • 1183 Views
  • 4 replies
  • 0 Bravos

Resolved! Reset username n password

I forgot my username and password tried calling to customer service and went to store no one could help. Also forgot the security answer. Please how to get help

ashok6 by • Great Neighbour / Super Voisin
  • 1065 Views
  • 2 replies
  • 0 Bravos

Resolved! voicemail

Hi - my husband and I just recently switched to Public Mobile. In trying to set voicemail, I cannot access it by pressing on the '1' on the keypad (I can call my own number and access it). When I press on the 1 I get a box ' Add voicemail number? You...

CelesteG by • Good Citizen / Bon Citoyen
  • 4032 Views
  • 13 replies
  • 0 Bravos

Resolved! Heading overseas and want to keep my number active and accessible

Hi Team Public Mobile! I'll be heading down to Nicaragua in August for 6 months or so and am wanting to keep my Canadian number active and accessible, if possible. Is there a plan that I could switch to that would allow me to keep the number active a...

kelseyc by • Good Citizen / Bon Citoyen
  • 2143 Views
  • 7 replies
  • 0 Bravos

Resolved! Bought add-on , but when I try it says I don't have minutes

Hello, I added a $15 add-on to make phone calls to U.K, but everytime I try to call it says I have no minutes for it and I haven't even used it yet. Any advice would be helpful, I have made this payment so want to use it. Thanks,Avneet

avneettakhar by • Good Citizen / Bon Citoyen
  • 3362 Views
  • 16 replies
  • 0 Bravos

Phone is not working

I'm new to public mobile and I do not have service. My account is set up and paid.

kstephens by • Good Citizen / Bon Citoyen
  • 3836 Views
  • 22 replies
  • 1 Bravos

NIS

In the last week I’ve had two friends try and call me and have gotten a not in service error. My acct is in good standing and I haven’t had an interruption in service. I need to fix this quickly. Any suggestions?

Zoom707 by • Great Neighbour / Super Voisin
  • 1031 Views
  • 5 replies
  • 0 Bravos

Resolved! Bonus data

Hi, I joined Public Mobile last night and forgot to enter a promo code for bonus data.  Is it too late to add it? Thanks!

HEIDI5219 by • Great Neighbour / Super Voisin
  • 1325 Views
  • 4 replies
  • 0 Bravos

Resolved! Added the wrong add-on twice!

Hi.  I ran out of data on my 40$ a month plan so I wanted to add a quick GB of data and chose to do so by add-on. I'm here in Canada and not sure why but I added a us roaming,,,etc.   How do I cancel this ?

Joshtav by • Great Neighbour / Super Voisin
  • 953 Views
  • 2 replies
  • 0 Bravos

Resolved! Wrong Add On

I purchased the wrong Add-on for talking to the US and Roaming. Can I get a refund? Thanks in advance

sekkato by • Great Neighbour / Super Voisin
  • 791 Views
  • 2 replies
  • 0 Bravos

Resolved! Want to activate, cant pick last 4 digits anymore?

There used to be a option when you activate your plan to select new number and you get to pick last 4 digits. I know that public mobile has one number available but i cant find it now because you cant select last 4 digits.

ko_kosta89 by • Great Neighbour / Super Voisin
  • 2065 Views
  • 8 replies
  • 0 Bravos

Data

My data finish so quickly. I just put on my data for a minute today. And I just paid, I got a message saying that I have used up 75 percent and I have to be having this issue for about 3months. If it continues I will just change serve provided 

Nkeiruer by • Great Neighbour / Super Voisin
  • 2112 Views
  • 13 replies
  • 0 Bravos
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