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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Can I change my Referral code?

I need to change my referral code. It states that it is not valid. The code that I got has 0O in it and looks the same on the computer. We have tried various combination and coping and pasting it

Resolved! Re: Beginner’s Guide to the Community

how can i cancel my add-ons because other than my monthly bill, i am charge for $55.00 on a monthly basis too well in fact i do not even consume my data for my regular data.

Resolved! # transfer from Koodo

Good day, just started up today and now looking to transfer my koodo number over. Porting protection is turned off already.Thanks!

Resolved! Redeeming Flash Sale Promotion

Hi! There was a flash sale until December 4th, where if you qualify and apply by December 17th, (which I do and have), you earn 5$ off your bill every month for 6 months. I would like to know when I see that applied to my account; before next billing...

Resolved! dropping calls and won't send or receive texts

I have been with PM for 3 months now and my wife has been almost a year. We are both having the same issues for the past week or more now, though mine are worse than hers.Most call are not coming through my phone (iphone 7, up to date), outgoing call...

Outgoing and incoming calls

Unable to call out or retrieve calls. But, others can call my number, leave a message. I am unable to access. Phone is new unlocked iphone SE2020.

Resolved! Changing to auto pay

How do I change my settings to auto pay

xxxxxxxxxx

Netflix

Resolved! Who else is getting spammed via messages?

So lately I’ve started receiving spam messages via private message on this community board. Don’t thins Public or Telus intended it to be just for spamming. What steps are Public and Telus going to do to prevent this and protect our privacy?

Garbage service

My phone has been in search mode 90 percent of the time since I joined public mobile on nov 20 and have put out emails to help and no response.

Resolved! Sky PRO-SELFIE data not working APN settings are greyed out.

How can we get Public Mobile/Telus to push the proper APN setting to our phones so we don't have to root them to change the APN setting in order to get data working.Nothing I have tried after doing sixty hours of research and trying a multitude of di...

plan change

If I change my plan when it renews it says "that these changes replaces any future dated plan changes. after changing your plan you will lose your current promotion". right now I have 4 GB of data plus 500 megabytes for auto-pay I am changing to 4.5...

Resolved! Password

I reset my password and then go back to log in and the password doesn’t work. What do I do?

New Year Rewards

Roaming when you travel

Resolved! Roaming when you travel

What is everyone's experience with roaming for travel to Europe?

Resolved! Spam messages

HI, Does anyone know how to disable spam messaging that lands in one’s Public Mobile inbox? I’ve been getting messages directly sent to me but not having anything to do with Public mobile. Thanks!

Resolved! payment

How to contact customer service regarding payments.

regarding transfer from older provider

Resolved! Change email

Hello How do I change the email address I use for both my Public account and the community? Thank you, Kat

Resolved! wont take credit cards

tried 2 different credit cards and it wont accept either - going to be tough to continue to pay for this service.

How to get a refund from double paying

Resolved! How to get a refund from double paying

Hi, i need a moderator. I iverpaid balance/plan

Resolved! sim card purchase and account set up issue

I want to switch to public so I purchased a sim card online. The purchase shows up on my credit card statement but I didn't get a confirmation email so I can't track the card delivery. I tried logging a ticket but it won't let me set up an account b...

Resolved! Payment

Service was cancelled as today December 11 at 9 am.The credit card I use for payment was due on November 20 and I forgot to change it to other credit card.I, tried to pay by phone and online I failed because I forgot my password. Other information I ...

Resolved! Galaxy A11 A115W (Canada) compatibility

Hello,I just bought a Galaxy A11 (A115W). This phone is not on the list of PM compatible phones and I want to know why?

Resolved! Outgoing calls

Hello, I have a Public Mobile plan that currently states that I have used 71 of 100 available minutes for outgoing calls, yet it will not let me make outgoing calls, saying 'Talk is not included in your plan. Any advice?

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Can I change my Referral code?

Resolved! Re: Beginner’s Guide to the Community

Resolved! # transfer from Koodo

Resolved! Redeeming Flash Sale Promotion

Resolved! dropping calls and won't send or receive texts

Outgoing and incoming calls

Resolved! Changing to auto pay

xxxxxxxxxx

Netflix

Resolved! Who else is getting spammed via messages?

Garbage service

Garbage service

Resolved! Sky PRO-SELFIE data not working APN settings are greyed out.

plan change

plan change

Resolved! Password

New Year Rewards

Roaming when you travel

Resolved! Roaming when you travel

Resolved! Spam messages

Resolved! payment

regarding transfer from older provider

Resolved! Change email

Resolved! wont take credit cards

How to get a refund from double paying

Resolved! How to get a refund from double paying

Resolved! sim card purchase and account set up issue

Resolved! Payment

Resolved! Galaxy A11 A115W (Canada) compatibility

Resolved! Outgoing calls

Sim card or esim

If I buy two $20 bill credits (total $40 value) to...

new iPhone

Buying an eSIM with the same plan as current

SIM card Q?