Community

Resolved! Province coverage

I’m in Ontario but will be travelling to Quebec. Will I still be able to make calls and text from another province? I’m on the $40 4.5gb plan currently. 

Resolved! Re: Transferring or Changing your Phone Number

I moved mobile phone service from public mobile to shaw and I want to keep my phone number xxxxxxxxxxxxxxx.I reported it shaw customer service.  Shaw customer service told me I will get a confirmation message from public mobile. At that time, I made ...

Resolved! Need to change credit card

Need to change card I use 

Resolved! Block porting / Require verbal confirmation

While I maintain unique passwords & security questions across my online accounts, I would like to add the security of NOT allowing my number to be ported without my verbal confirmation. Does Public Mobile offer the option of requesting a verbal confi...

Resolved! SIM card swap

I DESPERATELY need help to get my SIM card swapped with my also active phone #, I’ve been without my cell phone now for 4 DAYS, and public mobile self serve is not allowing SIM card swap at the moment, PLEASE HELP!!!

Resolved! account number

Hi, I need my account number associated with ********** EDITED BY ShawnC13: removed phone number

Resolved! Transfer number

How do I transfer my number to another provider 

Resolved! Data usage metering is wrong

Recently my data usage increases dramatically. Under same internet activity, 1G was enough before but now I changed to 3G plan and 3G was used up in 1 week.Anyone has the same case?

Resolved! Re: Disconnected Cell Phone

I’m trying to get my mother’s cell reconnected. I pay her bill every month through preauthorized payments. But when I got a new card back in February it never updated the new card info and now her phone disconnected. I never got any emails so I must ...

Resolved! Samsung Galaxy Neo 5 text works but not phone calling

My boyfriend just switched from Fido to Public Mobile last night to his Samsung Galaxy Neo 5.  They never sent and sms to his old account before activating.  He can receive and send texts but the phone calling is not working.  His phone is vital to h...

Resolved! porting the number

We have tried to port my number but it is not working. Any ideas how to make this happen 

Resolved! Changed number - now phone can't make or receive calls

Hello, I have used public mobile for several years and changed my phone number last night using the self serve function on the website. First, I selected a phone number that was still linked to another person (when my boyfriend called that number, so...

Resolved! Re: My service is not good working

activated it  last week -i could phone out -but did not receive any incoming calls all went to voice mail -today can't even call put

Resolved! Activation fails

I have tried to activate a new PM SIM three times, but the activation has failed each time. Details:The credit card has been charged each timeI tried two different browsers (Chrome and edge)I was trying to transfer a number from Telus using the IMEI,...

Resolved! I need to add a $30.00 plan

Resolved! Current promotions?

I know to read Announcements to get information on current promotions - and to register an e-mail address to get notified of any promotions, but I haven't been paying a lot of attention recently so PLEASE HELP. Can anyone tell me of the current promo...

Resolved! Paid for plan. Charge warning for Canad wide calls

I activated a new Sim and purchased the $25 plan that includes Canada wide talk and text. I recieved the confirmation email that the plan was activated and restarted my phone. Every time I call to a different province (I'm in BC) I get a recording di...

Resolved! Incoming calls not working

I set up my new account one day ago on my Galaxy S8. Outgoing calls work fine, but incoming calls go straight to voice-mail. Has anyone else had this issue or found a solution?