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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 64480 Views
  • 177 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 69582 Views
  • 180 replies
  • 32 Bravos

Resolved! Lost sim card

HiI lost my SIM card. Is there any way i can order a SIM card with the same number? I don’t want to change my number.

Saramoradi by • Great Neighbour / Super Voisin
  • 1329 Views
  • 2 replies
  • 0 Bravos

Not receiving calls from government agencies.

I input my old SIM card into a new phone back in January. Since then I have not been able to receive calls from my kids school or any government health agencies/hospitals. When they call they get a message that my phone number is out of service. Any ...

kzavaduk by • Great Neighbour / Super Voisin
  • 2879 Views
  • 7 replies
  • 0 Bravos

Trying to reactive a account

Hi so my auto payment card just got expired today and to night I tried to renew my account phone number xxxxxxxxxxxxxxxxxxxxSo I put more then enough money in to my account now and trying to reactivate the account but still telling me the account is ...

athavan by • Great Neighbour / Super Voisin
  • 1296 Views
  • 6 replies
  • 1 Bravos

Can’t receive phone calls

Can’t receive phone calls Me and my wife just recently changed to a public mobile our phones are not working we get phone calls sporadically when people have been trying to reach us for days and I need my phone for my job and the long week and is fin...

zinoland by • Great Neighbour / Super Voisin
  • 2009 Views
  • 7 replies
  • 0 Bravos

Resolved! Porting number to koodo

Hey so I’ve been trying to port to koodo and they told me I needed to contact public mobile. and wen I did I was told to talk to koodo. So i did and now they have told me to contact public mobile again I am jus gettin sent back and forth and it’s sup...

Tstorms03 by • Good Citizen / Bon Citoyen
  • 1642 Views
  • 3 replies
  • 0 Bravos

Resolved! Bill payment issues

Hello, I was a customer of Public Mobile for less than 3 weeks starting March 6th of this year. However, I was experiencing a lot of issues so I switched back to my former provider.  I noticed my credit card is still being charged by Public Mobile. T...

SachikoK by • Great Neighbour / Super Voisin
  • 1275 Views
  • 4 replies
  • 0 Bravos

Resolved! Regarding Recharge of Plan

I have 40$ balance in my public mobile account which is required to recharge my plan for next month. How can I know if its recharged or not? Will it automatically take the amount from my public mobile account?

AmishaDuggal by • Great Neighbour / Super Voisin
  • 1428 Views
  • 4 replies
  • 0 Bravos

I just don't understand why my phone is using mobile data.

It happened again today.  I used a bunch load of mobile data without even knowing it.  And since I only have 250mb per month, I like to keep as much of it available for emergency use only.  So I always have my mobile data option turned off.  In Devel...

mobileguy by • Model Citizen / Citoyen Modèle
  • 4220 Views
  • 29 replies
  • 0 Bravos

Resolved! Re: Account suspended

My account was suspended. Changed my plan and made payment requested on line. Ended up having $10 credit with zero amount due. Registered also Auto payment with my credit card.  My account is still suspended!!?  Still can't reactivate.

Zeinali by • Good Citizen / Bon Citoyen
  • 3826 Views
  • 26 replies
  • 0 Bravos

Resolved! My Account is locked.

I had my account locked when I tried to log in. I had my passwords saved yet I couldn't login, My security questions were different too and now I am locked out unable to access it, I have my credit card in it. Please Help me get my account back.

nishantraina by • Great Neighbour / Super Voisin
  • 1397 Views
  • 5 replies
  • 0 Bravos

Resolved! Receiving messages from community members soliciting

Hello.  I have just received in my email inbox a message as follows:Subject: Make more than $5,000 in the first week! Just leave your contact information and our manager will contact you shortly! Do not miss your chance!From: CharlotteWheeleDate: 05-...

JaniceJS by • Good Citizen / Bon Citoyen
  • 1803 Views
  • 9 replies
  • 1 Bravos

Resolved! Generate a statement

I need a statement generated to show proof that I own my number to sign up for another service. Is this possible? I know there's no option within the online portal, but I'm wondering if admins can do it. Thanks,

stewjacks by • Great Neighbour / Super Voisin
  • 2141 Views
  • 8 replies
  • 0 Bravos

Resolved! Is Public Mobile still a budget carrier?

So I have a question for everyone to ponder.... I have 6 plans with public and I am reviewing the cost of them. On my personal phone I have the $40 5GB plan and I am considering upgrading to the $50 10GB plan when suddenly something occurred to me. A...

KamWest by • Model Citizen / Citoyen Modèle
  • 4680 Views
  • 19 replies
  • 4 Bravos

number transfer issue

having issues activating my new sim message stating incorrect MEID and someone will contact me but no one has.  how do I fix this?

Michaelvieira by • Great Neighbour / Super Voisin
  • 1750 Views
  • 7 replies
  • 0 Bravos

Resolved! AutoPay

How do I set up AutoPay with my account?

moslinger by • Great Neighbour / Super Voisin
  • 1905 Views
  • 7 replies
  • 1 Bravos

sign in

it wont let me sign in

LarryHagel by • Great Neighbour / Super Voisin
  • 1693 Views
  • 6 replies
  • 0 Bravos

Resolved! Did PM remove the states from the 300minute international addon ?

I have a family member trying to call the states with her 300 minute international addon, Its asking her to purchase an addon to do so even though she has an international talk addon with 250 minutes left.  On PM's site that shows an overview of the ...

BearFBI by • Deputy Mayor / Adjoint au Maire
  • 4985 Views
  • 46 replies
  • 0 Bravos
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