Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello Fellow PM'rs! Happily been with PM for a few years now. My son is going to be taking over payments of his account. In my former days as a customer care rep for wireless company - we called it a COFR - Change of Financial Reponsibility. IS ther...
Hey there. Have a ticket to moderator too but in case trying here too. I am on autopay but each month I seem to need to go in to do the payment as my account suspends. Annoying but I could fix it. Today it was different tho I. Went in and balance ne...
I have reset my puk and the number of tries went down from 10 to 3. That was great for a couple weeks. Yesterday I had to re-enter the code after turning off my phone. Hit wrong number again before unlocking code was accepted. My delegate is I only h...
got a ticket from moderator. Did not respond within 24 hours and now I need another ticket reference number. Please submit me with one.
I need to change my number to a 250 area code it only lets me select from 778 area codes
Hi, I just activated my mom and brother's sim cards under the same email and I received the confirmation emails for both plans. However, when I sign in using that email I am only able to see my mom's plan. How can I access the information on my broth...
Hello! I would like to unlock my phone for the purpose of selling it. I hope someone can help me!!
Is there any risk to buying a sim from an Amazon seller? I ordered one but t is only after the fact that I realized it is not Public Mobile I am buying from. Also, they have stated once it arrives I am to use the "information in the package" to con...
This morning I received a text from alerting me of an unauthorized port. I didn't think it was PM, so I ignored it and didn't want to click any random links in fear of fraud. In the span of 5 minutes, my number was disconnected from the carrier and I...
How to pay
I join public mobile in December 2019. I never used the service even if the fees for basic plan was paid every months. Can I speak to someone who could help me Aldo1
Hello i was wondering if anybody knows how to block someone from texting you
I forgot to use my friend's sharing code. Can I still use it after the fact?
I went to Walmart to open a account with public mobile, the agent put wrong email address into my account, how I can change it
Not sure if some of you remember but last year for Christmas 2019, public mobile was giving away some addons . These were 1 GB internet data and 400 minutes long distance calling.Can someone please pull out the fine print and send to me because I do ...
How do I get auto pay?
Hello, I just activated new no with public at London drugs in west Edmonton mall. Edmonton, AbSales rep help me to activate the phone, xxx-xxx-xxxxx. But, when I was creating my account on public and send a verification code I did not got it, because...
Hi there, I tried to retrieve my password using "forget my password". I didn't receive the email with instruction. When I tried again - it says my account has been locked out and asks contact admin to help. Please advise.
Phone number still not switched over from Koodo
I lost my phone which is pretty crappy especially in these times. I wasn’t able to recover it but I still want the same number. I bought a new public mobile sim card but never registered the old number that I want to keep what can I do !? Please help...
I have tried 3 different bank cards and a different browser but it keeps coming up unable to verify card how do I fix this.
Hi I am fairly new to this and I keep receiving calls from New York claiming to be Public Mobile, but can't get through and no help anywhere else, I have blocked all the numbers but more keep showing up, any suggestions would be greatly appreciated.
I purchased the US Roaming - Unlimited Talk, (10 days) for $8.00 about two hours ago. The funds were deduced from my account balance; I was redirected to a confirmation screen (I have a sreen shot if there is any more information to be gleamed from i...
I received a text last month from Publicmobile asking g if I wanted to upgrade my plan for and extra 10 dollars a month. I replied yes35 to upgrade to 3 GB plus autopay bonus and I limited talk and text. It was supposed to be applied on May 30th but ...
Is nobody manning the PM's from the Moderator Team ? I sent a PM to Moderator Team 4 hours ago, and still haven't got a replay back. I'm trying to get some service to re-activate my phone with new SIM.
Hello,Name:Phone no. Email.PIN. I was a Virgin Mobile customer, and Canceled their service on 31-Apr-2020.On May 1, I applied to Public Mobile, opened a new account and transferred the previous phone no. from Virgin to Public.I received a message fro...
my credit card will expire end of May, I need to give my new credit card number to make sure my services are not cancelled...
Got following message on iPhone:The SIM Card that you have installed in this iPhone is from a carrier that is not supported under the activation pol icy that is currently assigned by the activation server. This is not a hardware issue with iPhone. P...
When I go to get my voicemail my screen has a message saying " Error performing request Unknown Error" At the bottom of my screen I have a tab that says "Dismiss". Has anyone had this problem?
Hi community,I am new to this service and I tried redeeming a $10 off but it doesn't seem to be taking automatically when i register, is it normal? does it take a few days before reducing the amount? or will it appear on next month? thanks !!
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