12-03-2021 09:59 AM - edited 01-04-2022 04:57 AM
Why does Public Mobile have no customer service?
Tickets go ignored, there's nobody to call.
I won't be recommending anyone else, that's for sure.
Time to shop around.
12-08-2021 11:30 AM
@Brwilson wrote:It wasn't a promotional issue I was talking about regarding the CRTC.
This is why people who aren't in a position as an customer service rep should not pretend they are one.
Not sure if I ever see anyone pretending to the Customer Service rep here. In fact.. we can't, there is a little Agent icon/image beside the name if they are real CS Agent.
Another advise: If you have no faith to the Community and you just need to communicate with PM agent. You can ignore the forum altogether and just use chatbot or private messaging to work with the real agent here.
Hope your issue got resolved and all the best to your CRTC complain 🙂
12-08-2021 11:25 AM
It wasn't a promotional issue I was talking about regarding the CRTC.
This is why people who aren't in a position as an customer service rep should not pretend they are one.
12-08-2021 11:19 AM - edited 12-08-2021 11:34 AM
@Brwilson wrote:Ok, what do you do when you refer someone and tell them about the 10 dollar credit for using your referral number and they're not being given the credit. Then when you talk to an 'agent', they ask her for her account pin number and then tell her the pin isn't valid. She has used the same pin on cellular for ten years!!!
I watched her put the pin number and my referral number in during activation, now they lie and say it wasn't put in. HOW DID SHE GET AN ACCOUNT WITHOUT A PIN NUMBER?
Agent after agent does NOTHING but bump you to another agent where you have to start all over again. This is the worst display of incompetence that I have ever seen.
From reading community posts, they are doing this to a lot of customers.
So, can you solve this? I await your solution.
In the meantime I am filing a complaint with the CRTC. So is she.
I've had enough of Public Mobile's fraud.
@Brwilson This is a perfect example that you need to come and ask the Community for help.
Why? We cannot touch the account and payment.. why can we help?
because we have seen many cases and we can advise and try to help
First advise.. CSA are not always correct. Sometimes the first agent didn't give the correct answer, or sometime they are right with what they see and that they stand firm to the guideline in your case.
My advise to you is to open another ticket, get another CS Agent to answer. We saw it many times, if you ask NICELY, most of the agent are very understanding and will apply back without problem.
Second advise: Promo codes could be entered wrong even you see it. Why? 0 or O, 1 or l. But of course, you friend could have entered it correctly and it really just an system issue. but we also see many and many got the referral without issue. So, I highly doubt there is any fraud around here from my limited insight.
Third advise: if you come to the community and ask calmly, there are always nice and experience members like @darlicious that would tell you how to escalate to the Community Manager (in this case , she already tagged Jade for you)
Btw, if you decide to complain, not sure CRTC could help as they usually don't deal with promotion related issue. Maybe CCTS or Better Business Bureau are where you are looking for?
** you can be right.. but always ask nicely and it helps 🙂
12-08-2021 11:07 AM - edited 12-08-2021 11:30 AM
Your friend doesn't need her 4 digit pin # to verify her account. She can either verify thru a text message or her login details or when using private messaging the CSA can ask 3 of any of the following account identifier questions:
CSA's are not always right and you may have gotten a new hire. Close your support ticket and open a new one and start over (or rather your friend). There has been a recent glitch of an entered referral code at activation not registering on the account.
Your friend can also check her text messages from 611. The 4 digit account pin # entered at activation is texted to the new customer after activation.
The CRTC won't help you but the CCTS may after reasonable efforts on the part of the customer to resolve the issue with pm. You still have @J_PM to message with and the escalations department before the CCTS will take your complaint. Just open a new support ticket.
12-08-2021 08:16 AM
Ok, what do you do when you refer someone and tell them about the 10 dollar credit for using your referral number and they're not being given the credit. Then when you talk to an 'agent', they ask her for her account pin number and then tell her the pin isn't valid. She has used the same pin on cellular for ten years!!!
I watched her put the pin number and my referral number in during activation, now they lie and say it wasn't put in. HOW DID SHE GET AN ACCOUNT WITHOUT A PIN NUMBER?
Agent after agent does NOTHING but bump you to another agent where you have to start all over again. This is the worst display of incompetence that I have ever seen.
From reading community posts, they are doing this to a lot of customers.
So, can you solve this? I await your solution.
In the meantime I am filing a complaint with the CRTC. So is she.
I've had enough of Public Mobile's fraud.
12-07-2021 06:47 PM
12-07-2021 08:25 AM
@Brwilson hey.. other than come and express your frustration here in the Community, maybe try to make good use of it by sharing your issue? We certainly cannot help everything and maybe we can at least share some workarounds?
12-07-2021 06:47 AM
What's the issue? From your other post it seems you are misunderstanding how credits and bonuses are being distributed. Yes there is an issue with some customers not recieving the holiday gifts in their accounts automatically but other than that everything else is still occurring within the normal or stated timeline.
12-07-2021 06:37 AM - edited 12-07-2021 06:38 AM
Sorry to say that upon checking today, the said solution never materialized.
Unbelievable.
12-06-2021 06:05 PM
@Brwilson thanks for the update. We are happy that you are happy!!!
now, just make sure all your accounts got the holiday bonus
12-06-2021 06:02 PM
A rep got back to me and has resolved the issue.
So I signed up 2 more people today.
12-06-2021 10:01 AM
It never hurts to get a second opinion.
12-06-2021 08:24 AM - edited 12-09-2021 04:09 PM
12-03-2021 06:18 PM - edited 12-03-2021 06:19 PM
@Brwilson do you mind to share what the issue was? Just want to see if what PM responded was reasonable.
12-03-2021 06:15 PM
They did respond finally, but the problem wasn't resolved.
I give up.
12-03-2021 01:00 PM
no one ignore but the are so busy with Holiday gifts and them has a lot customer but the will answer to you soon but you need to re-send by private message,
to Contact Customer Support Agent by CS_Agent, and Explain your issue to
them can solve your issue, they are nice Service Team they will help you 100%.
Here’s How To Contact Customer Support Agent by CS_Agent,,
Good Luck....
12-03-2021 12:11 PM
@Brwilson Whatever carrier you decide to use, get TextNow as a backup; free calling/texting to USA & Canada on wifi.
12-03-2021 10:24 AM - edited 12-03-2021 11:24 AM
PM support is done online.
If you can provide more details, community members maybe able to give advice or assistance.
12-03-2021 10:04 AM - edited 12-03-2021 10:10 AM
@Brwilson wrote:Why does Public Mobile have no customer service?
Tickets go ignored, there's nobody to call.
I won't be recommending anyone else, that's for sure.
Time to shop around.
PM Support is fully online. In return, the price is slightly cheaper. A new model that might not fit everyone. But again, you could save a little bit
how long you have opened the ticket? you have opened the ticket with Chatbot or you just send a message?
what is the issue about? maybe we can help You can likely get quicker solution from Community members here