"No Service" after transfer of number

[yilinglin]

I transferred my number from Koodo Mobile to Public Mobile and when I put my PUBLIC MOBILE  SIM card in it still says NO Service.  I called the Porting Centre, they say the number transfer was successful and it looks like the issue is account related.  Any ideas what is wrong and how to fix?

Yiling

[esjliv · Accepted solution]

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@ronniekyle wrote:

replying for Yiling LIn

phone is unlocked

tried all those suggestions, still No Service

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@ronniekyle  - do you remember replying YES to approve the porting to Public Mobile?

I will Private Message you the Porting Phone Number to restart the process.

CHECK YOUR INBOX.

OR you can submit a ticket with CSA.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 -  Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower - Use this link to:

Private Message to Public Mobile Customer Support Agents (CSA)

[ronniekyle]

tried all that.

still No Service

SIM in another device, doesn't work in the other device

[ronniekyle]

replying for Yiling LIn

phone is unlocked

tried all those suggestions, still No Service

[esjliv]

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@yilinglin wrote:

I transferred my number from Koodo Mobile to Public Mobile and when I put my PUBLIC MOBILE  SIM card in it still says NO Service.  I called the Porting Centre, they say the number transfer was successful and it looks like the issue is account related.  Any ideas what is wrong and how to fix?

Yiling

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@yilinglin  -  what model of phone do you have?

Try one or more of the below:

*go into airplane mode, then going back to regular mode

*reset network settings on your device

*Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.

*Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

[Anonymous]

@yilinglin 

can you do troubleshoot your device,

Spoiler

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,  

and you can try to reset network settings and Changing APN Settings,

for iphone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit  Here link, 

APN Settings On An IPhone

click Here link, 

How to reset network settings on an Android device

1. Open the Settings app on your Android.
2. Scroll to and tap either "General management" or "System," depending on what device you have.
3. Tap either "Reset" or "Reset options."
4. Tap the words "Reset network settings."

   or visit  Here link,

APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

and do again Rebooting your phone,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link 

or Here link 

for android visit Here link ,

and do Rebooting your phone ,This is quick and simple,to refreshing your network,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

try to check update your device,

you can try to test your SIM card in another device to you know the issue from SIM card network or your device issue.

[Anonymous]

@yilinglin 

do You get a SMS message from your old carrier asking to confirm if you would like to Transfer your number. Your reply should be: YES.

maybe you stuck with Transferring your old Phone Number, or is not complete processing

Here’s how to contact Customer Support Agent by CS_Agent,

• you need to send a private message to Customer Support Agent by CS_Agent, by Click Here link. 

• please include in your message,
  
• phone number,
• which carrier,
• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  
• Check your private message inbox (click on the envelope top right of your screen)

[softech]

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@yilinglin wrote:

I transferred my number from Koodo Mobile to Public Mobile and when I put my PUBLIC MOBILE  SIM card in it still says NO Service.  I called the Porting Centre, they say the number transfer was successful and it looks like the issue is account related.  Any ideas what is wrong and how to fix?

Yiling

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@yilinglin   Even porting not completed yet, you should still be able to connect to PM network.

did you try to reseat your SIM (power off, take sim out for a minute before putting it back and power up)

also, try your PM SIM on another phone and see if it works