@chloedoggy wrote:
Yesterday my bro created his new PM account and paid his new subscription on his new PM sim card
Everything is successful until he tried to use PM app to transfer his number to PM. It said transfer failed and my bro cannot login PM since then. Every his login returns "Forbidden A1" message.
Since my bro cannot login, I use my account to send CS_Agent message last evening but I still don't get any response yet.
For account issues, only a customers support agent can help. While sometimes, there are some techniques that can be used to log in such as clearing the cache or the app storage settings for the app before trying to log in again, the error message about the number transfer failing sounds to be a matter that Public Mobile's customers support agents will need to address, so please allow them some time to respond. Hopefully, they can get to you soon.
