04-14-2025 10:48 PM
nickname: Pat_NL
I have “SOS only” cellular service. Can’t make out going calls “call fail”. Cannot receive calls. Cannot receive texts from public mobile to authenticate my login. I must ask for a resend to my email account then retrieve the code from there and enter it into my public mobile log-in. I can receive texts from some of my contacts and none from others.
I have turned airplane mode on and off. Turned iPhone 13 max pro off then on again. Performed a forced re-start. Reset cellular network. Removed then reinserted the SIM card. I have a strong cell signal and my home cell network is showing as active. No update for carrier in my phones cellular settings. I have installed the latest iOS 18.4.
04-22-2025 04:15 AM
Well I'm sorry I helped solve your issue since the outcome is not a positive one. A provider blacklisting a device for an unpaid account/contract usually takes quite awhile often years unless it's an obvious fraud.
It's nearly impossible to get a device removed from the blacklist unless you have made the original request or the device has been recovered and legitimately resold and the reseller/refurbisher/provider has overlooked removing it from the blacklist. (Thus contact the reseller for a refund or exchange.)
There's a very small possibility that a clerical error may have occured when the IMEI# was entered when blacklisted but that usually requires you proving you purchased the device thru a legitimate/authorized reseller or dealer.
It's highly unusual for a private seller to leave their sim card in their phone when selling it. There's a high probability that the sim card may be that of the original owner that was a victim of theft. If the sim card reveals a phone # in "About Phone" (even if the sim card is deactivated) try reaching out to see if indeed this is the case. Returning a lost or stolen device may yield a better result than the effort involved trying to get it removed from the blacklist.
If you are just stuck with the device and it's dual sim (e-sim compatible?) check the secondary IMEI# as often times only the physical sim slot or sim slot #1's IMEI# is blacklisted.
Best of luck!
04-17-2025 05:43 PM
Yes, it was through a private sale. Thank you for your response. The seller left the old SIM card from an other carrier in the phone at the time of sale. I have that SIM card. Perhaps I will check in with that carrier to see how to proceed. I will have to look into this further. Many thanks.
04-16-2025 11:16 AM
it is from private sell, right?
this is not unusual your phone got blacklist months after.
there are many reason for that. One of the popular one is that the phone you got was tied with an active account when it was sold to you. The phone likely a lease to own phone. The people sold you the phone, then stop paying the service after and the mobile provider will then blacklist it as the phone was not fully paid
04-16-2025 11:08 AM
I inserted the SIM card into my old unlocked (and cleaned out of personal data) iPhone and as it started the setup process I could see that it was acquiring a cellular signal. I stopped the old phone setup where it asks for you to sign into my apple account and shut the phone down. I guess that this suggests that the SIM card is okay. Now I have a password on a previously unlocked iPhone. I put the SIM card back into the iPhone 13 Pro Max that I am having difficulties with, then found the IMEI number both by checking: Settings /General/About and dialing @#06# on the phone thus confirming the IMEI number. The search result on the “device check.ca” website reads: “Your device HAS BEEN reported lost or stolen and is on the national blacklist.” I acquired this iPhone 13 Pro Max on 11-January-2025.
So that seems to be the problem.
Thank you very much for your assistance.
So what can I do now?
04-15-2025 07:31 PM
Checking your Sim card in another phone determines if the issue lies with the Sim card or the device. However it's rare for a Sim card to fail completely for all services (calls/text/data). Usually it's just one service and reprovisioning the Sim card and/or resetting the account by customer support solves the issue.
While no carrier settings is a clue updating them affects only your ability to use mobile data. Voice calls and SMS texting should still work. iMessage requires either mobile data or wifi to work so that's why it's functioning on your home internet network and you can communicate with other iPhone users or anyone you are set up with RCS (Chat).
You are VOLTE enabled so loss of your local 3G band would not affect your voice service and wouldn't affect SMS text. So it's either the Sim card or the device. If you recently acquired the iPhone then checking to see if it's blacklisted is prudent because no Sim card (in N.A.) will work in your phone if that's the case.
04-15-2025 09:30 AM
did you login My Account on browser or on the app to check if account status is active? what is the cycle end date for the current cycle?
any chance you can test your sim card on another phone?
and you might need PM to check and reprovision the account to correct the problem.
Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen
Or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
04-15-2025 09:28 AM
My current public mobile subscription is active. The “SOS only” condition occurred prior to the update to iOS 18.4. The phone has not been right since about 1-Apr-2025.
04-14-2025 10:56 PM - edited 04-14-2025 11:02 PM
Is your current subscription to Public Mobile active?
Did this problem occur immediately after updating your iOS? (Your phone is currently only operating on wifi.)
Can you downgrade your iOS to its previous one?
Edit:
If you recently acquired your iPhone check it's IMEI# here: