Payment Voucher not working

[Johnsmith123456]

I just purchased a payment voucher at a petro canada gas station, tried to use it immediately but didn't work, so i tried it a few more times and still nothing. Went home and waited an hr or two and tried again and still not working.... can anybody help? 

[BKNS27]

@Johnsmith123456 

Just click on the SIMon chat button and type in Create a Ticket then follow the prompts. The CS Agent will reply in your inbox on this Community page.

[Anonymous]

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@Johnsmith123456 wrote:

How do i contact CS?

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@Johnsmith123456 

go to my OP post and see the instructions
how to contact to CSA,by CS_Agent,

[Johnsmith123456]

How do i contact CS?

[t_p]

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@Johnsmith123456 wrote:

I just purchased a payment voucher at a petro canada gas station, tried to use it immediately but didn't work, so i tried it a few more times and still nothing. Went home and waited an hr or two and tried again and still not working.... can anybody help? 

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@Johnsmith123456 

There seems to be many complaints about vouchers these days. I wonder if PM is not encountering some issue at their backend.

If you still can't load the voucher after 24h, contact CS for assistance:

Spoiler

Open a ticket via:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time)
Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗"

or send a private message to:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process
.
After sending the message, watch your community inbox for their reply.

[softech]

@Johnsmith123456  some places need 24 hours for it to becomes active

did you try to to use My Account to load or just using *611?

if you are no rush to load the voucher, wait the full 24 hours.

[Anonymous]

@Johnsmith123456 

* some vouchers take 24 hours to activate,

you can call 1 855 4PUBLIC and add your voucher PIN
or call *611

close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

You will usually find it at the top or bottom of the receipt. To top up your account with a voucher, log into your  Self-Serve, account, click on the "Payment" tab, then "One-time payment". In the form that appears on the next page, click on "Payment voucher" as the payment method, enter the voucher code below, then click "Submit".

if you can't fix it you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
they can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

Spoiler

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

• please include in your message,
• phone number,
• account 4 digit pin,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: For public mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..