[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! RFD post about the promo plan - LMAO
So I was bored and went into the (literally) crazy RFD post (hundreds of pages OMG) about the promo plan a few weeks after the plan comes out. Now the thread has a summary! WOW! I am just wondering who wrote that (must be one of our community members...
Resolved! Sim card not working
My sim card worked for two days and stopped working for 6 days already. I saw other post. Seems like I got a bad sim card. Should I order a new card. Do I have to pay for the new one. Any one has a idea?
Resolved! Invalid SIM Error
Hi PM moderators, I just tried to activate my SIM card, but my internet crashed during the payment section of the activation. After trying to go through the process again, the initial page gives me an "Invalid SIM" error. Please advise on next steps ...
Resolved! Autopay not working
I was trying to add my credit card to autopay, but the page says: Unable to Process Transaction Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please...
Delays in porting number
I am a new customer, having received and activated my sim late yesterday. When I signed up I understood the porting process may take up to a couple of hours, but I see a lot of other posts reporting longer delays. I'm off to a bad start with PM as ...
Phone still not working - Day 4
Would apperciate if a mod could try to report my number. My old account is still active, when you call it goes to my old voicemail. Day 4... Still not receiving phone calls.
Phone Port has not gone smoothly?
I've been talking to a support through my email. The last email I mentioned this "Please contact or call your old provider and ask them for your account number.We will need the account number from the old provider to resolve this issue for you as qui...
Ported Number from Koodo not completed
Hi Everyone, I've tried contacting two different MODs now and still haven't got an answer. Hopefully someone can help. I signed up on Sunday and got a temporary number followed the instructions and ported my number afterwards from Koodo. Now I've ...
Reply time
What's the average time everyone is getting responses from MODs after sending a PM?I'm at over 24 hours now and they haven't even read the message yet
Resolved! Referral after number change
Dear Community,I've just signed up with a temporary number. I have also sucessfully referred a few friends who will be moving their families' lines over to PM.If they were to use my temporary number for their referral, what would happen to the referr...
Can't receive calls after porting from Rogers (Help wanted from Mods!)
Ported over my number from Rogers last night. I can make calls and the data is fine but I can't receive any calls. All calls go straight to my old Rogers voicemail. Sent messages to a few Mods already and filled out the Contact Us form so here's my l...
Resolved! out of province voice usage
HIi, I am planning to get a province-wide voice plan, but what will happen if I am heading to another province for a few weeks, how does that work? Is there any way I can switch my plan (say 30 days into 60 days plan) or get add-on so I don't have t...
Carte SIM
Bonjour, Je suis abonnée à Public Mobile depuis 2013 et lors de mon achat (Cell + numéro) je n'avais pas reçu de carte SIM puisque le vendeur m'avait expliqué que le numéro était intégré dans mon téléphone (Motorola). Toutefois, j'ai acquis un Iphone...
Payment issue
Hi I was trying to top up my account to change my 10 day plan to a 30 day plan but it automatically charged me again for the 10 day plan I was wondering if I could get the 10 day refunded and removed and it changed to the 30 day unlimited province ca...
How long do i have to activate sim card
Hi, I have searched for this answer and cannot find it. How long do i have to activate my sim card (i.e. will my ability to activate it maybe a month down the track be expired?) so that i can still recieve the sim ccard refund? I am just holding out ...
Trying to order two SIM cards and getting error zip code does not match.
Hi all, I just tried order two sim cards and I got the error that the zip codes do not match yet it is showing the transaction completed on my visa statement. Should I be trying to order them again? Or will the SIM cards get shipped? Thanks
Resolved! Transfer from Rogers. No incoming call
hi thereI just transferred my Rogers number to PM yesterday. But can't get incoming calls.I can make phone call and receive text msg. LTE works. When I call my number, it goes to my Rogers's Voicemail box.Private msg to mod.but no reply.
iPhone MMS Problem
iPhone 4, iOS 7.1.2 (latest iOS supported on iPhone 4), former Telus user (MMS working)Switched to PM (talk/text/data) earlier todayInitially data didn't work, used www.unlockit.co.nz and now data worksMMS messages still don't work (Not delivered err...
Activation Data Validation Issue
I use a password manager to manage passwords on the internet. My typical password is 30 characters long and contains a mix of symbols, letters, and numbers. I had to work hard to figure out what your password recipe was. I ended up using a 20 charact...
Resolved! data coverage
Hi, I am thinking for getting the deal on PM. 90 days- 4 GB/month. Since I am only getting the Unlimited Province Wide, is the Data Coverage also province wide ONLY, or actually Nation-Wide ? If someone can kindly clarify this for me it will be ...
Success Story! Porting my number from Wind to Public Mobile
So there's been a lot of people having problems starting their new accounts with PM, I thought I'd share a good story to show people it's not all bad. I started the process at around 10 pm on Wed, Nov 9th. I found this guide to be really helpful in ...
No incoming calls from Rogers network
Hello community, 3rd attempt to resolve this issue of not receiving calls from Rogers network. Posted here once before over a week ago, mod was tagged. No response from anyone. Sent private message to a mod 2 nights ago. So all of yesterday passed p...
Porting issue
Hi, I received my PM sim card 4 days ago and tried porting the number from Cityfone on the same day. But I am still experiencing porting issues...! I tried emailing PM and was expecting to get response within 48 hours, but no response so far. I sent ...
Password issues
I have tried to change my password on my account 14 times and each time your system will not recognize my new password to my cell phone account. What is the issue?
Resolved! Payment Error on Account Creation
Hello, I am looking to move my phone number over from Telus. I have my Public Mobile SIM and went through the account creation process. At the end of the process, I receive the following error: "Sorry, we are unable to verify your card at this time....
No response when clicking "Choose a new phone number"
Hi I am trying to activate my second SIM with new phone number. But it seems no response when I select "Choose new phone no". However, if I choose transfered from other, it does give me option. Do I require mod to help on this as well? I tried differ...
Resolved! new user issues
Hi everyone, I'll do as everyone keeps suggesting: @Shazia_K Very frustrating experience so far. Been trying for days now to activate 2 new SIM cards. If I try to get a new number, there is nothing in the dropdown list.If I try to port a number, I g...
auto renewal failed
My renewal date is today. I have auto-payment setup. My account is showing suspended for non payment. My rewards have been processed but the payment has not been. I have no phone service. Please help
PUK Code needed urgently, no response from PM since Nov 8.
My SIM is locked. I need a PUK code to unlock the SIM. I have sent an email to PM but have not recieved a response.I have also sent private messages to the PM Community Moderators, but have also recieved no repsonse. Please response asap as I requir...
Cannot receive any calls! But my old SIM card (previous provider) still can be use!
Hi, I activated my PM sim and transfer my old number 2 days ago! Now I can make call, text and online. But I can't receive any call and text! But my old SIM card can do that! What happen with it?? Anyone help!?? I sent the private message to Mary_M a...
