[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
CAN SOMEONE PLEASE ANSWER ME! PHONE NUMBER DID NOT PORT!
My phone can make phone calls, and send/receive text messages but it will NOT receive phone calls. When people call the number it says "out of service". My account works and my phone number comes up with my exsisting number. Just will not receive pho...
Will my new Samsung S7 Phone from Rogers work if not unlocked?
I will be receiving a new Samsung S7 from a family member. The phone will be purchased from Rogers but will never be used on that network. I understand the S7 is locked to the first network on which it it used? So, a brand new S7 from Rogers does...
Resolved! The Invisible Man
So il keep this brief as possible. I like many others have become a victim of a failed port/activation but I have been waiting for a response from public mobile since Oct 31st when my cc was charged $128.00My initial contact was via the online contac...
Extra credit (funds) on my account
I have some extra funds on my account. I also just enabled autopay.For my next pay cycle (Feb. 5th), will PM use my available funds and automatically charge me the net balance owing? Or do I have to specify in 'Manage Autopay' how much to take out of...
Resolved! Haven't Received SIM (2 Weeks)
I still haven't received the PM SIM Card that I ordered, and I have no idea how much longer I have to wait, or should I just purchase another PM SIM Card. Thanks.
Resolved! Data just stopped connecting after it was working for a week
I have an Axon 7 on the new 4gb/mo plan. I signed up last week. Data was working fine this morning, then this afternoon it stopped working with no warning. I can still call out and call in. Phone info says its on LTE/WCDMA/GSM auto (prl). If I for...
Resolved! Data not working on 3rd month of 3 month plan
Hello,I sent the following message to PM - Syed and am not at all satisfied with his answer. He told me I used all my data, but I know that I did not. I currently have the following plan: Pick & Pay This plan includes: - - 6GB Data - Unlimited Provin...
Day 5 of no incoming calls
I think I've already done everything I can... I contacted the support and PMed the mods. I understand that Public Mobile is really busy with their promotion going on but this is very frustrating. I received this text message 5 days ago. Please help ...
Resolved! My Oneplus One cell phone shows 4g, sometimes H+, but never LTE
It is normal?Or there is some additional settings I need to do before I can get LTE? Thanks for your advise. Ken
ACTIVATION BLUES - hope for the best, plan for the worst
Title says it all. To all activating the promo plan with, or without transferring your number, PLEASE PLAN FOR THE WORST, while hoping for the best. The best: activation and port-in completes within 24 hours without moderator intervention THE WORST: ...
suggestion for pm about sim card
i heared about pm sim card was free in the begining however becauase of free there are a big waster of not using it. so somehow it costs 5 dollar plus tax for all new customers i feel it is not fair we just lose that opporturity beasue someone waste ...
Unable to send SMS. Incomming just fine.
My account was activated last week. Everything works just fine except this morning I found that I am unable to send SMS out. When I have tried to send any SMS to a local number I have got the message - Failed to send message Review message and try ag...
Resolved! On my 4th days, number is still not ported. No response from any private message.
The porting process started on saturday morning, and still the number has not been ported. My current phone provider (virgin) has put the number as out of service, but the phone number hasn't make it to my sim card. I've read the forum, send private ...
Resolved! sim card rebate
After i activate my sim card, can i have rebate sim card fee right now ? i saw my friend he send a email to [email protected] and get the money back. is that true ?
SIM card - Shipping Times
My original faulty SIM card was ordered October 27th, shipped on October 28th and received on November 1st. A total of 2 business days from order date. I had to order a replacement card on November 5th, and it has YET to be shipped. I don't even kno...
Switched from Koodo: cannot use hotspot / tether
Hi everyone, I just switched from Koodo with the 12gb 90 days plan. Ever since I'm unable to tether data to another device. Voice, MMS and Data works great from the phone itself but whenever I try to use data (with hotspot) from my laptop, tablet, de...
Samsung also prefered to be quite about problems, PM should do better
Hi all.... not having any serious problems ( still have to wait for 2 upcoming plan renewals within this week to see ) but one thing i would like to mention here: Samsung prefered to leave its customers in the dark about issues although many knew abo...
There should be a hold on tagging mods
I think some people are going overboard with tagging the mods when in the first post, the person said they already PM'ed them and opened a support case. Every time you tag the mods I believe you are just adding to the backlog of them trying to wade ...
Resolved! Day 4 of no incoming calls
I don't really know what else to do here. I ported my number in 4 days ago and my incoming calls are still not working. I've e-mailed the mods, PM'ed them, created threads here and tagged them and reached out to them on twitter. Absolutely no res...
Resolved! Ported from chatr but unable to receive calls - please help!!
I moved from Chatr to PM today morning. I got the confirmation on self serve that number porting has been processed sucessfully. However, it appears to me that number is still active with Chatr and porting was not completed. I am able to make outgoi...
Resolved! Voice mail setup
Hi, My wife and I switched from Rogers double expensive, yet 1/4th data plan to this this awesome deal. Everything looks ok expcet VM. I wanted to call voice mail, it is not working. I saw a reply for the same question and I tried speed dialing '1', ...
can't login
I'm getting this error and can't go further: Generic ErrorOh no!It looks like something went wrong, but don’t panic.Log out and then log back in again to continue. Or return to the Login Page.
Network Reception
I just ported my number from Wind to PM.However I dont see much difference from Wind network coverage to PM network coverage. Both are bad at some areas...!! I thought PM would be better then Wind. Any suggestion that could improve my network recepti...
international text
anybody try to send a text message outside of canada. i did try to send the text back home however it does not work i can receive the international text but not send out anyboby have any clue what is wrong with it?
Plan Switch Failed and My Account is suspended.
Hi, I really need your help on this. My plan supposed to be switched to the new 12GB promotion plan on my next renewal date which is Nov 8, 2016 but it turned into that my account has been suspended. I logged in to my account and topped up another $1...
Resolved! Porting from Wind
Hello, I am new to PM and I just ported in from Wind yesterday.Do I need to call them to cancel my Wind account or it will be automatically cancelled? Thanks.
Resolved! SIM not received
Hi there,I ordered a SIM card more than 2 weeks ago and received the shipment notice the very next day. However, it has been more than 2 weeks and I have yet to receive a tracking number or the SIM card. I have e-mailed PM about this after 7 business...
Porting Issue - No Incoming Calls
I tried to port over my old Cityfone number to Public Mobile on Friday, but I cannot recieve incoming calls. I sent an e-mail form on Friday and PM'd a mod (Mary_M) on Sunday morning with the information requeseted (old account, SIM number, IMEI) Ple...
plan change issue
HelloI need help switching to the new fall 2016 promo I did click on plan change prior to renewal but it went back to the old plan can someone please help me switch my plan my account number is
Resolved! My number is still not ported
Hi, I switched to PM late last week and my number is still not fully ported. I can call, send sms and use data but no incoming calls or texts; they all go straight back to my chatr SIM. I already provided the information when activating my account bu...
